Sony SRS-RA5000, Help Manual

Page 1: ...icators Setting up the speaker Connecting the speaker to an outlet Adjusting sound to work best in the speaker s location Sound Calibration Listening to music via a Wi Fi network connection Listening to music from streaming services Installing Google Home and connecting to the Wi Fi network Playing music using a Chromecast enabled app Listening to music from the linked Alexa Built in device 1 ...

Page 2: ...er Mac Listening to music from the connected BLUETOOTH device Terminating the BLUETOOTH connection After use Listening to audio from a Sony brand TV via BLUETOOTH connection Pairing with a TV Listening to sound of the Paired TV Listening to music via audio cable connection Listening to audio from the device connected by an audio cable Connecting a device equipped with a high resolution output jack...

Page 3: ...ion checking About notes and notice on software Troubleshooting When you have an issue Power supply Unable to turn on the speaker The power suddenly turns off The Power indicator red is flashing Sound The BLUETOOTH connection is kept alive but no sound comes out of the speaker or sound interruption occurs No sound comes out of the speaker Static noise or sound interruptions Network connection Unab...

Page 4: ...4 748 668 11 2 Copyright 2020 Sony Corporation 4 ...

Page 5: ...on 2 Volume Volume buttons 3 Power indicator 4 Input LED indicators Music Service indicator AUDIO IN indicator BLUETOOTH indicator 5 Power PAIRING button 6 Input button 7 Sound Mode CAL Sound Calibration button 8 N Mark 9 AUDIO IN jack 10 LINK indicator 11 DC IN jack 12 Sound Mode indicator 13 5 ...

Page 6: ...Related Topic About the indicators 4 748 668 11 2 Copyright 2020 Sony Corporation 6 ...

Page 7: ...er is turned off Flashes red The speaker has detected an error and shifted into protect mode For details see The Power indicator red is flashing Lights up white Wi Fi network input is selected Lights up green The speaker is connected to a music service and receiving input via a Wi Fi network While the speaker is linked with an Alexa Built in device it is playing audio from Alexa Lights up white Au...

Page 8: ... from Low to High by operations of the Sound Mode CAL Sound Calibration button and the Play Pause button on the speaker Flashes 3 times cyan The Up firing Speaker Level is changed from High to Mid by operations of the Sound Mode CAL Sound Calibration button and the Play Pause button on the speaker Flashes 5 times cyan The Up firing Speaker Level is changed from Mid to Low by operations of the Soun...

Page 9: ...up the speaker avoid touching any of its buttons or exerting force on the speaker grill by accident 4 748 668 11 2 Copyright 2020 Sony Corporation When carrying the speaker hold the bottom of the speaker with both hands and place the speaker where you are going to use it Set the speaker down with the logo of Sony facing the front 1 9 ...

Page 10: ...wer indicator amber lights up Hint Connect the speaker to an outlet 1 Connect the AC power cord to the supplied AC adapter 1 Connect the AC adapter to the DC IN jack on the bottom of the speaker 2 Plug in the AC power cord to an outlet 3 Touch the Power PAIRING button to turn on the speaker and keep over 1 m 3 3 feet away from it The Power indicator green lights up When you turn on the speaker for...

Page 11: ...hold the Sound Mode CAL Sound Calibration button for more than 2 seconds Related Topic Adjusting sound to work best in the speaker s location Sound Calibration Using the BLUETOOTH Network Standby function 4 748 668 11 2 Copyright 2020 Sony Corporation 11 ...

Page 12: ...at least 1 m 3 3 feet away from the front of the speaker Hint When the speaker is relocated perform the Sound Calibration once again The efficacy of the Sound Calibration may vary depending on the surrounding environment and music being played back Related Topic Setting up the speaker Connecting the speaker to an outlet 4 748 668 11 2 Copyright 2020 Sony Corporation Touch and hold the Sound Mode C...

Page 13: ... to a Wi Fi router as possible 3 Establish a wireless connection from the smartphone iPhone to the Wi Fi router 1 Take a note of the SSID and the password encryption key of the connected Wi Fi router Some of the Wi Fi routers have multiple SSIDs Be sure to take a note of the SSID that you used for establishing the wireless connection from the smartphone iPhone For details refer to the operating in...

Page 14: ...se of the Wi Fi 5 GHz band is restricted to indoors only For details on the Wi Fi settings refer to the operating instructions supplied with the Wi Fi router 4 748 668 11 2 Copyright 2020 Sony Corporation 14 ...

Page 15: ...be required In some cases the speaker may need to be activated by a music service If you activated the speaker you can use music services Follow the instructions on the music service s application Google Assistant is not available in certain languages or countries regions Voice command operations are not available solely on the speaker By using a Google Assistant enabled device not supplied such a...

Page 16: ...Enjoying high resolution audio sources from a streaming service 4 748 668 11 2 Copyright 2020 Sony Corporation 16 ...

Page 17: ... Sony Corporation Download and install Sony Music Center on your smartphone iPhone For details see Installing Sony Music Center 1 Tap Music Center on your smartphone iPhone to start up the application 2 Select the speaker s name on the Sony Music Center screen 3 Follow the on screen instructions in Sony Music Center to connect your speaker to the same Wi Fi network as your smartphone iPhone 4 17 ...

Page 18: ...tablished Voice command operations are not available solely on the speaker By using an Amazon Alexa Built in device not supplied such as Amazon Echo along with the speaker you can use voice commands to play skip to the beginning of the next current track and adjust the volume Not all of the Amazon Alexa functions are available on the speaker Tap Music Center on your smartphone iPhone to start up t...

Page 19: ...Related Topic Installing Sony Music Center Installing Sony Music Center and connecting to the Wi Fi network 4 748 668 11 2 Copyright 2020 Sony Corporation 19 ...

Page 20: ...elieving you have stepped into a live concert by an artist This lets you enjoy a full 360 degree audio experience Go to https www sony net 360RA to learn more Related Topic Streaming music to the speaker from a streaming service that supports 360 Reality Audio 4 748 668 11 2 Copyright 2020 Sony Corporation Touch and hold the Play Pause button for more than 2 seconds The 360 Reality Audio sample mu...

Page 21: ...not be available depending on your country or region Related Topic What you can do with Sony Music Center 4 748 668 11 2 Copyright 2020 Sony Corporation Connect the speaker to a Wi Fi network to enable music playback For connecting to a Wi Fi network see either of the following Installing Google Home and connecting to the Wi Fi network Installing Sony Music Center and connecting to the Wi Fi netwo...

Page 22: ...esolution audio source turn off the Immersive Audio Enhancement Not all of the high resolution streaming services are supported by the speaker for playing high resolution audio sources Services may not be available depending on your country or region Depending on the country or region streaming services and their period of availability may differ Separate registration is required for certain servi...

Page 23: ...less Speaker SRS RA5000 Enjoying music from Spotify Use your phone tablet or computer as a remote control for Spotify Go to https www spotify com connect to learn how 4 748 668 11 2 Copyright 2020 Sony Corporation 23 ...

Page 24: ...TOOTH device for reference Touch and hold the speaker s Power PAIRING button for more than 2 seconds The BLUETOOTH indicator blue flashes quickly and the speaker enters pairing mode Hint If the BLUETOOTH indicator does not flash the speaker may already be connected to the BLUETOOTH device If this is the case once you have turned off the speaker do the operations for pairing again 1 Perform the pai...

Page 25: ...es Pairing information is deleted due to repair work etc The pairing information of the speaker is deleted from the BLUETOOTH device The speaker is initialized All pairing information will be deleted Video viewing using a BLUETOOTH connection is not recommended A slight misalignment occurs in video and audio This speaker does not support the BLUETOOTH profile HFP Hands free Profile HSP Headset Pro...

Page 26: ...gnated on each device Do the following before starting Stop playback on the device Turn down the volume of the device and speaker to avoid sudden loud sound output from the speaker Depending on the device the volume of the device will be synchronized with the speaker Cancel the screen lock on the device Even if your WALKMAN is compatible with the NFC function it may not be able to make a BLUETOOTH...

Page 27: ... touched on the N mark symbol on the speaker and move the device slowly around If the NFC compatible device is in a case remove the case If the speaker is connected with another device via a BLUETOOTH connection touching the NFC compatible device to the speaker disconnects the connection and establishes a BLUETOOTH connection with the speaker One touch connection switching Related Topic Listening ...

Page 28: ...udden loud sound output from the speaker turn down the volume of the computer and speaker that you connect with each other or stop playback Set the speaker of your computer to on If the speaker of your computer is set to mute sound does not output on the BLUETOOTH speaker When the speaker of your computer is set to on Prepare to search for the speaker on the computer For Windows 10 Select Action C...

Page 29: ... blue flashes quickly and the speaker enters pairing mode Hint If the BLUETOOTH indicator does not flash the speaker may already be connected to the BLUETOOTH device If this is the case once you have turned off the speaker do the operations for pairing again 3 Search for the speaker on the computer For Windows 10 4 Select Connect in the Action Center on the right bottom of the screen 1 29 ...

Page 30: ...oes not appear on the screen repeat the procedure from step After pairing the BLUETOOTH connection establishes automatically and Connected music will be displayed on the screen Proceed to step 2 Click Add a device 1 Select the speaker s name SRS RA5000 or the one you provided during the Wi Fi network setup and then click Next 2 30 ...

Page 31: ...he bottom left of the speaker icon during installation When the mark disappears driver installation is complete Proceed to step 3 Register the speaker to the computer For Windows 10 After pairing the BLUETOOTH connection establishes automatically and Connected music will be displayed on the screen Proceed to step For Windows 8 1 5 Right click on the speaker s name SRS RA5000 or the one you provide...

Page 32: ...en on the speaker icon proceed to step 3 If the speaker s name SRS RA5000 or the one you provided during the Wi Fi network setup does not appear right click on the Sound screen and select Show Disabled Devices from the menu that appears Then proceed to step 3 2 Right click on the speaker s name and select Connect from the menu that appears 3 32 ...

Page 33: ...ep If you cannot click Connect for the speaker select Disable for the Default Device that currently has a checkmark green Confirm that the BLUETOOTH connection is complete When the BLUETOOTH connection is established the speaker beeps and the BLUETOOTH indicator switches from flashing to a steady light 6 33 ...

Page 34: ...creen repeat the procedure from step Once the speaker is paired with the computer there is no need to pair them again except in the following cases Pairing information is deleted due to repair work etc The pairing information of the speaker is deleted from the computer The speaker is initialized All pairing information will be deleted The passkey of the speaker is 0000 If a passkey besides 0000 is...

Page 35: ...m 3 3 feet of the speaker Connect the speaker to an outlet via the AC adapter supplied To avoid any sudden loud sound output from the speaker turn down the volume of the computer and speaker that you connect with each other or stop playback Set the speaker of your computer to on If the speaker of your computer is set to mute sound does not output on the BLUETOOTH speaker When the speaker of your c...

Page 36: ...the computer 3 Select System Preferences Bluetooth in the taskbar on the right bottom of the screen 1 Select the speaker s name SRS RA5000 or the one you provided during the Wi Fi network setup from the Bluetooth screen and then click Pair 2 Confirm that the BLUETOOTH connection is complete When the BLUETOOTH connection is established the speaker beeps and the BLUETOOTH indicator switches from fla...

Page 37: ... due to repair work etc The pairing information of the speaker is deleted from the computer The speaker is initialized All pairing information will be deleted The passkey of the speaker is 0000 If a passkey besides 0000 is set on the computer pairing with the speaker fails Related Topic Listening to music from the connected BLUETOOTH device Terminating the BLUETOOTH connection After use 4 748 668 ...

Page 38: ...e adjusting the volume of the speaker may not be possible on the BLUETOOTH device while playback on the device is stopped paused This speaker does not support the BLUETOOTH profile HFP Hands free Profile HSP Headset Profile that enables hands free calls with a BLUETOOTH mobile phone On the BLUETOOTH device make sure that a BLUETOOTH connection is established with the speaker 1 Start playing music ...

Page 39: ...ent or the usage environment Video viewing using a BLUETOOTH connection is not recommended A slight misalignment occurs in video and audio Related Topic Pairing and connecting with BLUETOOTH devices Terminating the BLUETOOTH connection After use 4 748 668 11 2 Copyright 2020 Sony Corporation Skip to the beginning of the next track Touch the Play Pause button twice quickly during playback Skip to t...

Page 40: ...to the operating instructions supplied with the device Turn off the BLUETOOTH device Turn off the speaker Touch the NFC compatible device on the N mark symbol of the speaker again if your device has the NFC function Hint When you finish playing music the BLUETOOTH connection may terminate automatically depending on the BLUETOOTH device Related Topic Connecting the speaker to an outlet Connecting w...

Page 41: ...is the process required to mutually register the information on BLUETOOTH devices to be connected wirelessly in advance The TV needs to be compatible with A2DP Advanced Audio Distribution Profile of the BLUETOOTH profile Turn on the TV 1 Turn on the speaker 2 Touch and hold the speaker s Power PAIRING button for more than 2 seconds The BLUETOOTH indicator blue flashes quickly and the speaker enter...

Page 42: ... connection is in progress remains on the TV screen turn off the speaker and then perform the pairing procedure on the speaker once again On the TV search the speaker by performing the pairing operation The list of the BLUETOOTH devices that are searched appears on the TV screen For the operation method to pair the BLUETOOTH device to the TV refer to the operating instructions of the TV 4 From the...

Page 43: ...ted Topic Pairing with a TV 4 748 668 11 2 Copyright 2020 Sony Corporation Turn the TV on with the TV remote control The speaker is turned on by interlocking with the TV power and TV sound is output from the speaker 1 Select the program or input of the device by using the TV remote control The sound of the displayed image on the TV screen is output from the speaker 2 Adjust the volume of the speak...

Page 44: ...audio cable Speaker Analog In Analog audio cable not supplied TV Analog audio out Smartphone WALKMAN other audio devices etc Note If the TV s headphone jack also serves as an audio output jack check the audio output settings of the TV For details refer to the operating instructions of the TV 1 Touch the Input button repeatedly to select audio input The AUDIO IN indicator white lights up 2 Adjust t...

Page 45: ...4 748 668 11 2 Copyright 2020 Sony Corporation 45 ...

Page 46: ...2020 Sony Corporation Turn off the Immersive Audio Enhancement on the speaker For details see Changing the sound effects 1 Connect the AUDIO IN jack on the speaker and the high resolution audio output compatible jack on a device with an audio cable Speaker Analog In Analog audio cable not supplied High resolution audio output Device equipped with a high resolution output jack 2 Play a high resolut...

Page 47: ...Enhancement as well While playback of 360 Reality Audio music is in progress you cannot turn on off the Immersive Audio Enhancement Before playing a high resolution audio source turn off the Immersive Audio Enhancement Related Topic What you can do with Sony Music Center 4 748 668 11 2 Copyright 2020 Sony Corporation Touch the Sound Mode CAL Sound Calibration button When the Immersive Audio Enhanc...

Page 48: ...at least 1 m 3 3 feet away from the front of the speaker Hint When the speaker is relocated perform the Sound Calibration once again The efficacy of the Sound Calibration may vary depending on the surrounding environment and music being played back Related Topic Setting up the speaker Connecting the speaker to an outlet 4 748 668 11 2 Copyright 2020 Sony Corporation Touch and hold the Sound Mode C...

Page 49: ... adjust the Up firing Speaker Level as well Related Topic What you can do with Sony Music Center 4 748 668 11 2 Copyright 2020 Sony Corporation Touch and hold the Sound Mode CAL Sound Calibration button and the Play Pause button simultaneously for more than 4 seconds When the Up firing Speaker Level is changed to High the Sound Mode indicator cyan flashes once When the Up firing Speaker Level is c...

Page 50: ... operate one of the buttons on the speaker To turn on off the System Sound touch and hold the Sound Mode button and the Volume button for more than 4 seconds Hint You can use Sony Music Center to turn on off the System Sound as well Related Topic What you can do with Sony Music Center 4 748 668 11 2 Copyright 2020 Sony Corporation 50 ...

Page 51: ...tandby function is turned on as the default setting Hint You can use Sony Music Center to turn on off the Auto Standby function as well 4 748 668 11 2 Copyright 2020 Sony Corporation Touch and hold the Input button and the Volume button for more than 4 seconds When the Auto Standby function is turned off the Power indicator green flashes 3 times When the Auto Standby function is turned on the Powe...

Page 52: ...Network Standby function turned on the Power indicator amber remains lit while the speaker is turned off You can use Sony Music Center to turn on off the BLUETOOTH Network Standby function as well Related Topic About the indicators What you can do with Sony Music Center 4 748 668 11 2 Copyright 2020 Sony Corporation Turn on the speaker The Power indicator green lights up 1 Touch and hold the Power...

Page 53: ...INK indicator amber lights up turn on the speaker and then touch and hold the Input button and the Volume button simultaneously for more than 4 seconds The indicators Music Service AUDIO IN BLUETOOTH Sound Mode on the speaker light up The number of indicators lit shows the strength of the signal When any button is touched the signal s strength indication is canceled When no indicator is lit the si...

Page 54: ... Try the following Change the orientation location Turn off other wireless devices Then touch any button to cancel the Wi Fi signal strength indication repeat procedures from step 4 748 668 11 2 Copyright 2020 Sony Corporation 54 ...

Page 55: ...h and hold the Play Pause button and the Volume button simultaneously for more than 4 seconds Every time you touch and hold the Play Pause button and the Volume button the Wi Fi and BLUETOOTH functions are turned on and off When the functions are turned on the BLUETOOTH indicator blue and the Music Service indicator white flash slowly twice When the functions are turned off the BLUETOOTH indicator...

Page 56: ...is changed by using Sony Music Center while the speaker is turned on the BLUETOOTH connection is terminated In this case connect the BLUETOOTH device manually again After reconnecting the playback quality is switched You may also need to adjust the settings of the connected device to change the playback quality setting such as SBC or AAC For details refer to the operating instructions supplied wit...

Page 57: ... Sony Music Center Related Topic Using the BLUETOOTH Network Standby function What you can do with Sony Music Center 4 748 668 11 2 Copyright 2020 Sony Corporation 57 ...

Page 58: ...ruction the BLUETOOTH Music Service and AUDIO IN indicators light up at the same time These three indicators go out in a while to indicate completion of the initialization process and then the speaker restarts When the speaker is initialized the pairing information and the network settings of the BLUETOOTH devices are deleted and all the speaker settings are restored to the factory default setting...

Page 59: ... by 360 Reality Audio Linking to Amazon Alexa Built in devices Sound Calibration Adjusting the Up firing Speaker Level Changing the sound settings and adjusting the Equalizer Turning on off the Immersive Audio Enhancement Turning on off the System Sound Adjusting the volume Note What you can control with Sony Music Center varies depending on the connected device Be aware that Sony Music Center and...

Page 60: ... a problem such as no sound being emitted uninstall Sony Music Center and try to connect via the BLUETOOTH connection again For details about Sony Music Center refer to Google Play or the App Store Depending on your contract downloading the app may require communication charges Related Topic What you can do with Sony Music Center 4 748 668 11 2 Copyright 2020 Sony Corporation Download Sony Music C...

Page 61: ...he status of the speaker the voice guidance is output from the speaker as follows BLUETOOTH function Bluetooth pairing Sound Calibration function Sound calibration start 3 2 1 Sound calibration complete Sound calibration canceled 4 748 668 11 2 Copyright 2020 Sony Corporation 61 ...

Page 62: ...ot set the product in an inclined position Place the product in a location with adequate ventilation to prevent heat buildup and prolong the life of the product Do not place the product near heat sources or in a place subject to direct sunlight excessive dust or mechanical shock Do not place anything on top of the product that might cause malfunctions Use caution when placing the product on surfac...

Page 63: ...TOOTH word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license Wi Fi and Wi Fi Alliance are registered trademarks of Wi Fi Alliance Wi Fi CERTIFIED is a trademark of Wi Fi Alliance The Wi Fi CERTIFIED Logo is a certification mark of Wi Fi Alliance Google Google Home Android Google Play Chromecast built in and other rela...

Page 64: ...r with Google Home as well Select your speaker s name open the settings screen and then check on the software version Preparation for update Software updates become possible when the speaker is in the following states About automatic software update Automatic software update is performed while you are not using the speaker such as during midnight or while the speaker s BLUETOOTH Network Standby fu...

Page 65: ...GPL or GNU Lesser General Public License hereinafter referred to as LGPL These establish that customers have the right to acquire modify and redistribute the source code of said software in accordance with the terms of the GPL or LGPL supplied The source code for the above listed software is available on the Web To download please access the following URL then select the model name SRS RA5000 URL ...

Page 66: ...from the outlet and then plug it back Initialize your wireless speaker All the settings including the volume setting are cleared and the pairing information is deleted Visit our customer support home page If the none of the above works consult your nearest Sony dealer Related Topic Connecting the speaker to an outlet Restoring the default settings of the speaker Initialization 4 748 668 11 2 Copyr...

Page 67: ...er Check that the supplied AC adapter is firmly connected to the speaker and the supplied AC power cord is firmly connected to the AC adapter and plugged into an outlet Related Topic Connecting the speaker to an outlet 4 748 668 11 2 Copyright 2020 Sony Corporation 67 ...

Page 68: ...ked With the Auto Standby function turned on the speaker will automatically turn off in 15 minutes if the audio input level is low Turn up the volume on the connected device or turn off the Auto Standby function Related Topic Using the Auto Standby function 4 748 668 11 2 Copyright 2020 Sony Corporation 68 ...

Page 69: ...he speaker is in protect mode Disconnect the AC adapter from the speaker connect it back in place and then turn on the speaker If the situation does not improve even after turning the speaker off and on consult your nearest Sony dealer Related Topic Connecting the speaker to an outlet 4 748 668 11 2 Copyright 2020 Sony Corporation 69 ...

Page 70: ... a BLUETOOTH connection with the BLUETOOTH device Pair the speaker with the BLUETOOTH device again The volume of the speaker or BLUETOOTH device may be low Adjust the volume to a moderate level If a cord is connected to the AUDIO IN jack of the speaker or to the BLUETOOTH device unplug it Turn off the BLUETOOTH device and then turn it back on Related Topic About the indicators Pairing and connecti...

Page 71: ...evice If the device is connected to the AUDIO IN jack check that both stereo mini plugs of the audio cable are firmly inserted into the speaker and the connected device Keep the speaker away from metal objects Check that the correct input is selected Turn off the connected device and then turn it back on Check that the speaker plays the 360 Reality Audio sample music Related Topic Playing the 360 ...

Page 72: ...H connection since noise may occur in broadcasts These devices cannot be used with the speaker via a BLUETOOTH connection Place the speaker farther away from TVs radios or tuners etc If you use the speaker near these devices noise may interrupt the sounds coming from TVs radios or similar devices This may be caused by signal interference Try moving the speaker to a different location If the noise ...

Page 73: ... used The password encryption key is case sensitive Be sure to check the case of each letter while entering the SSID No double byte characters are accepted for the SSID Be sure to enter single byte characters Example of confusing characters I upper case I and l lower case L 0 numeral 0 and O upper case O d lower case D and b lower case B 9 numeral 9 and q lower case Q Bring the wireless LAN router...

Page 74: ...Help Guide Wireless Speaker SRS RA5000 Playback is interrupted The wireless communication is interfered If a microwave oven is in use stop its use 4 748 668 11 2 Copyright 2020 Sony Corporation 74 ...

Page 75: ...ftware on the connected BLUETOOTH device When the speaker s name is not displayed on the BLUETOOTH device subject for pairing try the following Turn off the BLUETOOTH function on the BLUETOOTH device turn it back on and then search for the speaker s name Delete the pairing information from the BLUETOOTH device turn off and on the BLUETOOTH device and then search for the speaker s name once again I...

Page 76: ...ction is active on the NFC compatible device For detailed instructions refer to the operating instructions supplied with the NFC compatible device If the NFC compatible device is in a case remove the case NFC receiving sensitivity varies depending on the NFC compatible device If you keep failing to connect disconnect your wireless speaker with the NFC compatible device by One touch NFC perform the...