Wireless Speaker
SRS-XB402M
The speaker is not responding to any voice commands
When the
(microphone mute) indicator is lit in red, the built-in microphones are turned off and the speaker is
incapable of detecting voice commands. Press the
(microphone mute) button.
In a noisy place or a place that is exposed to strong winds or echoes (sound reflections), the speaker may fail to
detect the voice command. In such a case, press and hold the
(play) button until the speaker responds (for
about 3 seconds). This action is equivalent to saying “Alexa” to the speaker.
Make sure that the built-in microphones are not blocked.
You may have given the voice command too quickly for your speaker to detect. Try talking to the speaker a little more
slowly.
5-002-064-11(1) Copyright 2019 Sony Corporation
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