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LV500\_DTP\4248914121\424891412STRLV500CEL\GB07ADD_STR-LV500-CEL.fm]
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model name1[STR-LV500]
[4-248-914-12(1)]
If you experience any of the following
difficulties while using the receiver, use this
troubleshooting guide to help you remedy the
problem. Should any problem persist, consult
your nearest Sony dealer.
There is no sound no matter which component
is selected.
• Check that both the receiver and all components
are turned on.
• Check that the VOLUME control is not set at
“MIN”.
• Check that all speaker cords are connected
correctly.
• Press MUTING on the remote to cancel the
muting function.
There is no sound from a specific component.
• Check that the component is connected correctly
to the audio input jacks for that component.
• Check that the cord(s) used for the connection is
(are) fully inserted into the jacks on both the
receiver and the component.
There is no sound from one of the front
speakers.
• Connect a pair of headphones to the PHONES
jack to verify that sound is output from the
headphones. If only one channel is output from the
headphones, the component may not be connected
to the receiver correctly. Check that all the cords
are fully inserted into the jacks on both the
receiver and the component. If both channels are
output from the headphones, the front speaker
may not be connected to the receiver correctly.
Check the connection of the front speaker which is
not outputting any sound.
The multi channel surround effect of the Dolby
Digital or DTS is not obtained.
• Check that the DVD software, etc. is recorded in
Dolby Digital or DTS.
• If you connect the DVD player, etc. to the digital
input jack on this system, check the audio setting
(for digital audio output) of the component.
• Check that the audio track is correctly selected on
the DVD player. (Check the audio setting of the
DVD menu.)
There is no sound or only a very low-level
sound is heard.
• Check that the speakers and components are
connected securely.
• Check that you have selected the correct
component on the receiver.
• Check that the headphones are not connected.
• Press MUTING on the remote to cancel the
muting function.
• The protection circuit has been activated. Turn off
the receiver, eliminate the short-circuit problem
and turn on the power again after about
20 seconds.
The left and right sounds are unbalanced or
reversed.
• Check that the speakers and components are
connected correctly and securely.
• Adjust balance parameters in the LEVEL menu.
There is severe hum or noise.
• Check that the speakers and components are
connected securely.
• Check that the connecting cords are away from a
transformer or motor, and at least 3 meters away
from a TV set or fluorescent light.
• The plugs and jacks are dirty. Wipe them with a
cloth slightly moistened with alcohol.
There is no sound from the center speaker.
• Make sure the sound field function is on (press
SOUND FIELD).
• Select the CINEMA STUDIO EX mode
• Adjust the speaker level (page 11).
• Make sure the center speaker is set to either
“SMALL” or “LARGE” (page 24).
There is no sound or only a very low-level
sound is heard from the surround speakers.
• Make sure the sound field function is on (press
SOUND FIELD).
• Select the CINEMA STUDIO EX mode
• Adjust the speaker level (page 11).
• Make sure the surround speakers are set to either
“SMALL” or “LARGE” (page 25).
There is no sound from the active sub woofer.
• Check that “2CH ST.” is not selected (page 17).
The surround effect cannot be obtained.
• Make sure the sound field function is on (press
A.F.D., MOVIE or MUSIC).
• Sound fields do not function for the signals with a
sampling frequency of more than 48 kHz.
Troubleshooting
continued
