Getting Help
Troubleshooting
Sony
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The pointer in the display moves on its own
A "drift" has occurred. However, this is not a malfunction. The pointer will stabilize
if you do not touch the stick for a few seconds.
My mouse does not work
If you are using an external mouse, check that the mouse is plugged into the mouse
connector.
If you have connected an external mouse while your computer is on, you must
restart your computer.
If you are using an optional Sony USB mouse, check that the mouse is plugged into
the USB connector.
The key top comes off
Put it back where it was and press it until it clicks.
If you take off the key top intentionally or press it excessively when you replace it, it
may cause a malfunction. Handle it with care.
See
Placing a key top
on
page 83
About Digital Video Captures and DVgate
While I'm recording images to a digital video device using DVgate, my system displays the
message
Recording to DV device failed. Check the power and cable connections to
the DV device and try the operation again…
Close all open applications and restart your computer. Frequent recording of images
to a digital video device while using DVgate sometimes causes this to occur. For more
information on DVgate, see the DVgate online help.