Sony
Notebook U
s
er Guide
Getting help
106
My computer does not shut down
It is recommended that you shut down your computer using the
Turn Off Computer
command on the
Windows
®
Start
menu. Using other methods, including those listed here, may result in loss of unsaved data.
If the
Turn Off
command does not work properly, proceed as follows:
1
Turn off the computer by pressing
<Ctrl>
+
<Alt>
+
<Delete>
. If you have not changed the default
settings, the
Windows Task Manager
dialog box appears.
2
Click
Shut Down
and then
Turn Off
.
❑
If this does not work, press the power button and hold it for at least four seconds.
This turns off the power.
❑
Unplug the computer from the AC adapter and remove the battery pack from your computer.
My computer or software program is not responding
If you suspect one application is locking your system, you can try to stop it, as follows:
1
Press
<Ctrl>
+
<Alt>
+
<Delete>
simultaneously.
The
Windows Task Manager
screen appears.
2
Scroll down until you see an application with the status
Not responding
.
3
Select this application from the list and click
End Task
.
Windows
®
tries to close the application.
If it fails to do so, a second dialog box appears.
4
Select
End Task
again.
If the above method does not work or you do not know which application is locking your system, restart the
computer by proceeding as follows:
1
Click the
Start
button.
2
Select
Turn Off Computer
, and then
Turn off
in the dialog box that appears.
