Troubleshooting the Modem
161
Troubleshooting the Modem
Why doesn’t my modem work?
❑
Make sure the telephone cable is securely plugged into the Modem jack and
the wall jack. See “To connect a telephone cable” for more information.
❑
Make sure the telephone cable is working by plugging the cable into an
ordinary telephone and listening for a dial tone.
❑
Make sure the telephone number the program is dialing is correct.
❑
Make sure the program you are using is compatible with the computer’s
modem. (All preinstalled Sony programs are compatible.)
❑
If you are still experiencing problems, use the supplied Application
Recovery CD(s) to reinstall the modem driver software. See “Using the
Application Recovery CD(s)” for more information.
Why is my modem connection slow?
Your computer is equipped with a V.90 compatible modem. Many factors may
influence modem connection speed, including telephone line noise or
compatibility with telephone equipment, such as fax machines or other modems.
If you think your modem is not connecting properly to other PC-based modems,
fax machines, or your Internet Service Provider (ISP), follow these steps:
❑
Ask your telephone company to verify your telephone line is free of any line
noise.
❑
If your problem is fax-related, make sure there are no problems with the fax
machine you are calling and that it is compatible with fax modems.
❑
If you are having a problem connecting with your ISP, make sure the ISP is
not experiencing technical problems.
❑
If you have a second telephone cable available, try connecting the modem to
that cable.
Summary of Contents for VAIO PCG-GRV550
Page 8: ...VAIO Computer Quick Start 8 ...
Page 52: ...VAIO Computer Quick Start 52 ...
Page 68: ...VAIO Computer Quick Start 68 ...
Page 69: ...69 Printer Connections Printing With Your Computer ...
Page 74: ...VAIO Computer Quick Start 74 ...
Page 88: ...VAIO Computer Quick Start 88 ...
Page 89: ...Changing the Window Design of Sony Programs 89 ...
Page 90: ...VAIO Computer Quick Start 90 ...
Page 91: ...91 Connecting Mice and Keyboards Using External Mice and Keyboards ...
Page 95: ...95 Floppy Disk Drives and PC Cards Using Floppy Disk Drives Using PC Cards ...
Page 138: ...VAIO Computer Quick Start 138 ...
Page 139: ...139 Memory Upgrades Changing Your Computer s Memory ...
Page 145: ...145 Using the Recovery CDs Application and System Recovery CDs Using Your Recovery CDs ...