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Troubleshooting Your Computer (Windows 2000)

61

9

Select 

Yes

, and press 

Enter

.

10

Select 

Exit (Save Changes)

, and press 

Enter

. The 

Setup Confirmation 

window appears again.

11

Select 

Yes

, and press 

Enter

. The computer restarts.

If your computer continues to display the message “Operating system not found,” 
and Windows does not start, use your supplied System Recovery CDs to restore 
the programs that shipped with your computer. See “Using the System Recovery 
CDs” on page 45 for more information.

Why does my computer stop responding? Why can’t I turn off my computer?

It is best to turn off your computer using the Turn Off Computer option on the 
Microsoft® Windows® Start menu, located on the taskbar. Using other methods, 
including those listed below, may result in loss of unsaved data. 

Click 

Start

 on the Windows® taskbar, and select 

Shut Down

. When the 

Shut Down Windows

 window appears, make sure 

Shut down

 is selected, 

and click 

OK

.

If your computer does not turn off, press the 

Ctrl

+

Alt

+

Delete

 keys 

simultaneously. When the 

Windows Security

 dialog box appears, click 

Shut Down

, and select 

Shut Down

 again from the 

Shut Down Windows

 

window.

If your computer still does not turn off, press and hold the power button or 
slide and hold the power switch until the computer shuts down.

If your computer stops responding while playing a CD or DVD, press the 

Ctrl

+

Alt

+

Delete

 keys simultaneously. You can turn off the computer from 

the 

Windows Security

 dialog box.

Remove the AC adapter and battery.

The System Recovery CD restores your computer to its original state, so user 
data and applications will be lost.

Pressing the 

Ctrl

+

Alt

+

Delete

 keys simultaneously or turning off the computer with the 

power button or switch may cause loss of data.

QS_Newton.book  Page 61  Friday, December 20, 2002  11:03 AM

Summary of Contents for VAIO PCG-GRV600 Series

Page 1: ...VAIO Computer Quick Start PCG GRV600 Series QS_Newton book Page 1 Friday December 20 2002 11 03 AM ...

Page 2: ...QS_Newton book Page 2 Friday December 20 2002 11 18 AM ...

Page 3: ...mputer User Guide 34 Setting Up A Dial Up Connection 35 Turning Off Your Computer 36 Expanding Your Computing Power 39 Upgrading Memory 40 Locating Preinstalled Programs 40 Using the Application Recovery and System Recovery CDs 41 Application and System Recovery CDs 42 Using Your Recovery CDs 42 Caring for Your Computer 49 Storing Your Computer 50 Using Cables and Connections 50 QS_Newton book Pag...

Page 4: ...g Your Computer 51 Handling the LCD Screen 51 Troubleshooting 53 Troubleshooting Your Computer Windows XP 54 Troubleshooting Your Computer Windows 2000 59 Support Options 63 Index 65 QS_Newton book Page 4 Friday December 20 2002 11 03 AM ...

Page 5: ...f such software is subject to the terms and conditions of license agreements enclosed with this product Some of the software may not be transported or used outside the United States Software specifications are subject to change without notice and may not necessarily be identical to current retail versions Updates and additions to software may require an additional charge Subscriptions to online se...

Page 6: ...ing system and compatible i LINK devices All products with an i LINK connection may not communicate with each other Please refer to the documentation that came with your compatible i LINK device for information on operating conditions and proper connection Before connecting compatible i LINK PC peripherals to your system such as a CD RW or hard disk drive confirm their operating system compatibili...

Page 7: ...r cet appareil à l abri de la pluie et de l humidité Pour prévenir tout risque d électrocution ne pas ouvrir le châssis de cet appareil et ne confier son entretien qu à une personne qualifiée Ne jamais effectuer l installation de fil modem ou téléphone durant un orage électrique Ne jamais effectuer l installation d une prise téléphonique dans un endroit mouillé à moins que la prise soit conçue à c...

Page 8: ... the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to Pour changer la pile de rechange veuillez contacter votre centre de service Sony le plus près Avertissement L utilisation d instruments optiques avec ce produit augmente les risques ...

Page 9: ...th the applicable FCC Part 68 rules and requirements adopted by the ACTA The REN is used to determine the number of devices which may be connected to the telephone line Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming call In most but not all areas the sum of RENs should not exceed five 5 0 To be certain of the number of devices that may be connec...

Page 10: ...and away from windows to provide maximum shielding Equipment or its transmit antenna that is installed outdoors is subject to licensing The term IC before the certification registration number only signifies that the Industry Canada technical specifications were met L utilisation de ce dispositif est autorisée seulement aux conditions suivantes 1 il ne doit pas produire de brouillage et 2 l utilis...

Page 11: ...ON BATTERIES Lithium Ion batteries are recyclable You can help preserve our environment by returning your used rechargeable batteries to the collection and recycling location nearest you For more information regarding recycling of rechargeable batteries call toll free 1 800 822 8837 or visit http www rbrc org Caution Do not handle damaged or leaking Lithium Ion batteries RECYCLAGEDES ACCUMULATEU R...

Page 12: ...ot handle damaged or leaking lithium ion batteries Danger of explosion if battery is incorrectly replaced Replace only with the same or equivalent type recommended by the manufacturer Discard used batteries according to the manufacturer s instructions The battery pack used in this device may present a fire or chemical burn hazard if mistreated Do not disassemble heat above 140 F 60 C or incinerate...

Page 13: ... nombre maximum de terminaux que l on peut connecter à une interface téléphonique Il est possible de raccorder à une interface plusieurs combinaisons d appareils mais la somme des Nombres Équivalents de Sonneries de tous ces appareils ne doit pas dépasser cinq Optical Drive Laser Diode Properties DVD RW CD drive CD RW DVD ROM drive Laser Output 180 µW CD 74 1 µW DVD Wave Length 784 nm CD 658 nm DV...

Page 14: ...VAIO Computer Quick Start 14 QS_Newton book Page 14 Friday December 20 2002 11 03 AM ...

Page 15: ...Notice to Users 15 QS_Newton book Page 15 Friday December 20 2002 11 03 AM ...

Page 16: ...VAIO Computer Quick Start 16 QS_Newton book Page 16 Friday December 20 2002 11 03 AM ...

Page 17: ...mputer Sony has combined leading edge technology in audio video computing and communications to provide state of the art personal computing Unpacking Your Computer Applying Ergonomics Locating Controls and Ports QS_Newton book Page 17 Friday December 20 2002 11 03 AM ...

Page 18: ...and setting up your computer for immediate use VAIO Computer Specifications Windows XP An on screen file that details the hardware specifications and lists the installed programs on your computer See Locating Your VAIO Computer User Guide on page 33 for more information Microsoft Windows guide Explains how to use the basic features of the Microsoft Windows operating system installed on your comput...

Page 19: ...ables you to reinstall individual programs and device drivers System Recovery CDs Enables you to restore the operating system and programs that shipped with your computer This CD restores your computer to its original factory settings so user data and programs installed since you started using your computer will be lost QS_Newton book Page 19 Friday December 20 2002 11 03 AM ...

Page 20: ...oor A footrest may make you more comfortable Sit in a relaxed upright posture and avoid slouching forward or leaning far backward Viewing angle of the computer s display Tilt the display to find the best viewing angle Also try adjusting the brightness setting of the display Following these suggestions can reduce eye strain and muscle fatigue Lighting Choose a location where windows and lights do n...

Page 21: ...icator 2 Num lock indicator 9 Computer screen LCD 3 Caps lock indicator 10 Power button 4 Scroll lock indicator 11 Keyboard 5 Power indicator 12 Touch pad 6 Battery indicator 13 Left and right buttons 7 Second battery indicator 14 Speakers 10 11 12 13 14 QS_Newton book Page 21 Friday December 20 2002 11 03 AM ...

Page 22: ...r type of network cable or any telephone line to this port Connecting cables other than those listed above may result in an electric current overload and could cause a malfunction excessive heat or fire in the port To connect the unit to a network refer to your online VAIO Computer User Guide or contact your network administrator See Locating Your VAIO Computer User Guide for more information QS_N...

Page 23: ...ying Ergonomics 23 Left 1 Memory Stick media slot 4 PC Card slot 2 USB port 5 Optical drive eject button 3 i LINK IEEE 1394 S400 port 6 Optical drive QS_Newton book Page 23 Friday December 20 2002 11 03 AM ...

Page 24: ...VAIO Computer Quick Start 24 Right 1 Air vent 4 USB port 2 Headphone jack 5 Internal Hard Disk Drive 3 Microphone jack 6 Battery port QS_Newton book Page 24 Friday December 20 2002 11 03 AM ...

Page 25: ...Applying Ergonomics 25 Bottom 1 UNLOCK LOCK latch 3 Port replicator connector 2 Reset button 4 Air vent QS_Newton book Page 25 Friday December 20 2002 11 03 AM ...

Page 26: ...VAIO Computer Quick Start 26 QS_Newton book Page 26 Friday December 20 2002 11 03 AM ...

Page 27: ... learn how to locate your on screen VAIO Computer User Guide which contains step by step instructions for operating your computer Turning On Your Computer Using the Touch Pad Registering Your Computer Locating Your VAIO Computer User Guide Setting Up A Dial Up Connection Turning Off Your Computer QS_Newton book Page 27 Friday December 20 2002 11 03 AM ...

Page 28: ...on about using batteries See also Locating Your VAIO Computer User Guide on page 34 To charge the battery 1 Slide the LCD cover release latch to the right and lift the cover while holding the bottom of the computer firmly 2 Push the battery bay cover down to open it The battery bay cover swings out but does not detach from the computer 3 Slide the battery with the logo facing up into the battery b...

Page 29: ...ct the AC adapter to the computer the battery begins to charge whether the computer is on or off The battery indicator shows the battery status The indicator blinks as the battery charges See Powering Your Computer in your on screen VAIO Computer User Guide for more information Inserting the Battery Battery supplied QS_Newton book Page 29 Friday December 20 2002 11 03 AM ...

Page 30: ...n AC outlet To open and turn on the computer 1 Slide the release latch to the right and lift the cover while holding the bottom of the computer firmly Connecting the AC Adapter to the Computer Use only the supplied AC adapter with your computer AC adapter DC IN port Power cord supplied supplied QS_Newton book Page 30 Friday December 20 2002 11 03 AM ...

Page 31: ...se brightness press the Fn F5 keys and then press the Up Arrow key or Right Arrow key To decrease brightness press the Fn F5 keys and then press the Down Arrow key or Left Arrow key Opening the Computer Turning on the Computer If you hold down the power button the computer turns off Release latch Power button Power indicator QS_Newton book Page 31 Friday December 20 2002 11 03 AM ...

Page 32: ...ns a pointing device called a touch pad You can point to select drag and scroll objects on the screen using the built in touch pad Describing the touch pad Locating the Touch Pad Touch pad Left button Right button QS_Newton book Page 32 Friday December 20 2002 11 03 AM ...

Page 33: ...button once Tapping twice Equivalent to pressing the left button twice Sliding one finger while pressing the left button Equivalent to using the mouse to drag an item Moving your finger along the right edge of the touch pad Equivalent to scrolling vertically The scroll function is available only with programs that support a touch pad scroll feature Moving your finger along the bottom to scroll hor...

Page 34: ...Support Center window appears displaying information about your VAIO computer and Microsoft Windows operating system 2 Click VAIO User Guide in the Pick a Help topic column A second Help and Support Center window appears which offers information about your computer Batteries PC Cards and Floppy Disks Internet and Networking Optical Drives CDs and DVDs Port Replicators if applicable Printing Audio ...

Page 35: ...n Internet Service Provider ISP or setting up an existing account and connecting to the Internet VAIO User Guide Window Windows XP 1 User guide table of contents List of computer help topics 2 Link to Electronic Flyer List of updates and supplemental information 3 Link to VAIO Computer Specifications List of specifications and preinstalled programs QS_Newton book Page 35 Friday December 20 2002 11...

Page 36: ...t to All Programs Accessories Communications and then click New Connection Wizard The New Connection Wizard appears 3 Click Next 4 If it is not already selected click Connect to the Internet 5 Click Next 6 Follow the on screen instructions Turning Off Your Computer Using the power button to turn off your computer may result in loss of data Follow the steps below to properly turn off your computer ...

Page 37: ... automatically The computer is off when the power indicator turns off Respond to any prompts warning you to save documents During a period of inactivity you can conserve battery life by using power saving modes See Controlling Power Management in the VAIO Computer User Guide for more information If you are unable to turn off the computer press the power button and hold it This operation may result...

Page 38: ...VAIO Computer Quick Start 38 QS_Newton book Page 38 Friday December 20 2002 11 03 AM ...

Page 39: ...ng Power This section helps you get started upgrading computer memory and locating information about preinstalled programs Upgrading Memory Locating Preinstalled Programs QS_Newton book Page 39 Friday December 20 2002 11 03 AM ...

Page 40: ...wing sources offer a list of preinstalled programs descriptions and information VAIO Computer User Guide The Preinstalled Programs chapter of your on screen VAIO Computer User Guide contains a list of programs descriptions and support information See Locating Your VAIO Computer User Guide on page 33 for more information VAIO Computer Specifications The on screen file details your computer s hardwa...

Page 41: ...m Recovery CDs You can restore your system individual programs or drivers using the Application Recovery and System Recovery CDs Application and System Recovery CDs Using Your Recovery CDs QS_Newton book Page 41 Friday December 20 2002 11 03 AM ...

Page 42: ... started using your computer will be lost Using Your Recovery CDs The following sections describe how to use the Application Recovery and System Recovery utilities Using the Application Recovery CDs Using the System Recovery CDs Using the Application Recovery CDs The Application Recovery CDs enable you to reinstall individual programs and device drivers and to repair programs if they become corrup...

Page 43: ...t Windows XP operating system is capable of reinstalling the original factory installed device drivers without using the Application Recovery CD s 1 Click Start in the Windows taskbar then right click My Computer A shortcut menu appears 2 Click Properties The System Properties dialog box appears 3 From the Hardware tab click the Device Manager button 4 Right click to select the unknown device1 or ...

Page 44: ...om the shortcut menu The Hardware Update Wizard appears 7 In the Hardware Update Wizard click to select Install from a list or specific location Advanced 8 Click Next 9 Click to cancel the Search removable media floppy CD ROM option 10 Click to select the Include this location in the search check box 11 Click Browse The Browse For Folder dialog box appears If Windows XP does not reinstall the devi...

Page 45: ...original preinstalled programs If the operating system or programs become corrupted or are erased you can restore your computer to the original factory settings You may not need to reinstall the entire contents of your hard drive If you experience a problem with your computer reinstalling an individual device driver or program may correct the problem Use the Application Recovery CDs to reinstall i...

Page 46: ...irst CD CD No 1 to run the System Recovery program You will be prompted to insert the next CD s once the information from the first CD has been installed 1 Press the disc eject button to open the optical disc drive and extend the disc tray 2 Insert the Sony System Recovery CD No 1 into the optical drive and close the drive The first CD must be in the drive before you restart your computer 3 Window...

Page 47: ...to select Get Default Values and press Enter The Setup Confirmation window appears 5 Press Enter again to select Yes 6 Make sure Exit Save Changes is selected and then press Enter The Setup Confirmation window appears again 7 Make sure Yes is selected and press Enter The computer restarts from the Recovery CD After recovering your system using the System Recovery CDs you may be prompted to insert ...

Page 48: ...VAIO Computer Quick Start 48 QS_Newton book Page 48 Friday December 20 2002 11 03 AM ...

Page 49: ... This section provides information on how to safely use your Sony computer Storing Your Computer Using Cables and Connections Cleaning Your Computer Handling the LCD Screen QS_Newton book Page 49 Friday December 20 2002 11 03 AM ...

Page 50: ...back of the computer If the computer is brought directly from a cold location to a warm one moisture may condense inside your computer In this case allow at least one hour before turning on your computer If any problems occur unplug your computer and contact your Sony Service Center The computer uses high frequency radio signals and may interfere with radio or TV reception Should this occur move t...

Page 51: ... Use a soft dry cloth to wipe the LCD screen or canned compressed air Always disconnect the power cord before cleaning the computer Handling the LCD Screen Direct sunlight can damage the LCD Be careful when using the computer near a window Do not scratch the LCD or exert pressure on it This can cause a malfunction Using the computer in low temperature conditions may produce a residual image on the...

Page 52: ...VAIO Computer Quick Start 52 QS_Newton book Page 52 Friday December 20 2002 11 03 AM ...

Page 53: ...oting topics refer to the VAIO Computer User Guide Many problems have simple solutions so refer to these sources before you contact Sony Computing Support http www sony com pcsupport Troubleshooting Your Computer Windows XP Troubleshooting Your Computer Windows 2000 Support Options QS_Newton book Page 53 Friday December 20 2002 11 03 AM ...

Page 54: ... AC adapter and reinsert the battery Turn on the power Condensation may cause the computer to malfunction If this occurs do not use the computer for at least one hour If the computer still does not turn on follow these steps 1 Unplug the power cord and remove the battery 2 Use a thin straight object such as a paper clip to press the reset button 3 Reinsert the power cord and the battery 4 Turn on ...

Page 55: ...and confirm that the Microsoft Windows operating system starts properly If Windows still does not start follow these steps to initialize the BIOS 1 If there is a disk in the floppy disk drive then remove it 2 Turn off the computer 3 Remove any peripheral devices connected to the computer 4 Restart the computer 5 Press F2 when the Sony logo appears The BIOS Setup window appears 6 Press the Right Ar...

Page 56: ...press the Ctrl Alt Delete keys simultaneously When the Windows Task Manager dialog box appears click Turn Off from the Shut Down menu If your computer still does not turn off press and hold the power button or slide and hold the power switch until the computer turns off If your computer stops responding while playing a CD or DVD press the Ctrl Alt Delete keys simultaneously You can turn off the co...

Page 57: ...ud The computer s fan may be running at a high speed to cool the CPU By lowering the CPU speed you also lower the speed and noise level of the computer s fan If your computer comes with the PowerPanel utility1 use it to lower the CPU speed If your computer does not come with the PowerPanel utility use the power schemes to lower the CPU speed To lower the CPU speed using the PowerPanel utility 1 On...

Page 58: ...s the System Properties dialog box display a slower CPU speed than the maximum This is normal Because your computer s CPU utilizes a type of CPU speed controlling technology for power conservation purposes System Properties may display the CPU s current speed instead of the maximum speed Why don t my changes appear on the computer screen LCD You may need to refresh the computer screen Press the Wi...

Page 59: ...ils Disconnect the AC adapter and remove the battery Wait one minute Reattach the AC adapter and reinsert the battery Turn on the power Condensation may cause the computer to malfunction If this occurs do not use the computer for at least one hour If the computer still does not turn on follow these steps 1 Unplug the power cord and remove the battery 2 For models with a reset button Use a thin str...

Page 60: ...If a non bootable floppy disk is in the drive 1 Remove the floppy disk 2 Restart the computer and confirm that the Microsoft Windows operating system starts properly If Windows still does not start follow these steps to initialize the BIOS 1 If there is a disk in the floppy disk drive then remove it 2 Turn off the computer 3 Remove any peripheral devices connected to the computer 4 Restart the com...

Page 61: ...on the Windows taskbar and select Shut Down When the Shut Down Windows window appears make sure Shut down is selected and click OK If your computer does not turn off press the Ctrl Alt Delete keys simultaneously When the Windows Security dialog box appears click Shut Down and select Shut Down again from the Shut Down Windows window If your computer still does not turn off press and hold the power ...

Page 62: ...o select restart 4 Press Enter 3 If the computer does not restart follow these steps 1 Press the Ctrl Alt Delete keys simultaneously The Windows Security dialog box appears 2 Press the Right Arrow key to select Shut Down 3 Press Enter 4 Press R to select restart 5 Press Enter 4 If this procedure does not work press and hold the power button or slide and hold the power switch until the computer shu...

Page 63: ... system For operating system support you can visit Microsoft customer support at http support microsoft com directory 4 VAIO Support Agent You can find VAIO Support Agent by clicking Start and All Programs Programs for Windows 2000 and VAIO Support and VAIO Support Agent Using advanced diagnostic technology Sony s VAIO Support Agent runs scheduled protections of your programs network settings and ...

Page 64: ...VAIO Computer Quick Start 64 QS_Newton book Page 64 Friday December 20 2002 11 03 AM ...

Page 65: ...ons online 35 storage 50 troubleshooting 54 59 turning off 36 turning on 28 unpacking 18 updates 35 connecting dial up 35 controls 21 brightness 31 D DC IN port 22 dial up connection 35 E Electronic Flyer 35 Energy Star 5 Ethernet port 22 H handling the LCD screen 51 hard disk drive indicator 21 headphone jack 24 help 34 53 I i LINK port 23 indicators battery 21 caps lock 21 hard disk drive 21 Mem...

Page 66: ... i LINK 23 USB 22 23 24 VGA monitor 22 power indicator light 21 power button 31 power source 28 printer port 22 programs locating 40 R radio interference 9 Recovery CDs 42 regulatory information 8 reset button 25 restoring data 42 S scroll lock indicator 21 second battery indicator 21 shutting down computer 36 software locating 40 specifications 18 specifications online 35 starting computer 28 sta...

Page 67: ...Index 67 interference 9 U UNLOCK LOCK latch 25 unpacking the computer 18 updates 35 USB port 22 23 24 user guide 34 QS_Newton book Page 67 Friday December 20 2002 11 03 AM ...

Page 68: ...http www sony com vaio Printed in Japan 2003 Sony Electronics Inc 4 671 684 11 QS_Newton book Page 68 Friday December 20 2002 11 03 AM ...

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