Troubleshooting the Modem
177
Troubleshooting the Modem
Why doesn’t my modem work?
❑
Make sure the telephone cable is securely plugged into the computer and the
wall jack. See “To connect a telephone cable” for more information.
❑
Make sure the telephone cable is working by plugging the cable into an
ordinary telephone and listening for a dial tone.
❑
Make sure the telephone number the program is dialing is correct.
❑
Make sure the software you are using is compatible with the computer’s
modem. (All preinstalled Sony programs are compatible.)
❑
If you are still experiencing problems, use the supplied Application
Recovery CD(s) to reinstall the modem driver software. See “Using the
Application Recovery CD(s)” for more information.
Why is my modem connection slow?
Your computer is equipped with a V.90 compatible modem. Many factors may
influence modem connection speed, including telephone line noise or
compatibility with telephone equipment, such as fax machines or other modems.
If you think your modem is not connecting properly to other PC-based modems,
fax machines, or your Internet Service Provider (ISP), follow these steps:
❑
Ask your telephone company to verify your telephone line is free of any line
noise.
❑
If your problem is fax-related, make sure there are no problems with the fax
machine you are calling and that it is compatible with fax modems.
❑
If you are having a problem connecting with your ISP, make sure the ISP is
not experiencing technical problems.
❑
If you have a second telephone cable available, try connecting the modem to
that cable.
Summary of Contents for VAIO PCG-R505GCK
Page 8: ...VAIO Computer User Guide 8 ...
Page 28: ...VAIO Computer Quick Start 28 ...
Page 57: ...63 Printer Connections Printing With Your Computer ...
Page 62: ...VAIO Computer Quick Start 68 6 Click OK ...
Page 86: ...VAIO Computer Quick Start 92 ...
Page 87: ...93 Connecting Mice and Keyboards Using External Mice and Keyboards ...
Page 92: ...VAIO Computer Quick Start 98 ...
Page 93: ...99 Floppy Disk Drives and PC Cards Using Floppy Disk Drives Using PC Cards ...
Page 104: ...VAIO Computer Quick Start 110 ...
Page 105: ...111 Docking Stations Connecting the Docking Station ...
Page 114: ...VAIO Computer Quick Start 120 ...
Page 146: ...VAIO Computer Quick Start 152 ...
Page 147: ...153 Memory Upgrades Upgrading Your Computer s Memory ...
Page 154: ...VAIO Computer Quick Start 160 ...
Page 155: ...161 Using the Recovery CDs Application and System Recovery CDs Using Your Recovery CDs ...