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Getting Help
Troubleshooting
66
If you use external speakers, check that the speakers are properly connected and
the volume is turned up. If the speakers have a mute button, make sure it is off. If
batteries power the speakers, check that the batteries are inserted properly and
that they are charged.
If you have connected an audio cable to the Headphone connector, disconnect the
cable.
My microphone does not work
If you are using an external microphone, check that the microphone is plugged into the
Microphone connector.
About the modem
My internal modem does not work
Check that the phone line is plugged into your computer.
Check that the phone line is working. You can check the line by plugging in an
ordinary phone and listening for a dial tone.
Check that the phone number the program is dialing is correct.
In the
Phone and Modem Options
dialog box
(Control Panel / Phone and Modem
Options)
, check that your modem is listed on the
Modems
tab, and that the
location information is correct on the
Dialing Rules
tab.
My Modem Cannot Establish a Connection
The modem dialing mode may be incompatible with your telephone line.
To verify the modem settings, see
Configuring the modem for use
in your Software
Guide.
