Troubleshooting >
Bluetooth Technology
❑
Your computer and the device may be too far apart. Wireless Bluetooth technology works best when the devices are within
10 meters of each other.
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What should I do if I cannot find the Bluetooth device I want to communicate with?
❑
Check that the Bluetooth function of the device you want to communicate with is on. See the other device's manual for
more information.
❑
If the device you want to communicate with is already communicating with another Bluetooth device, it may not be found
or it may not be able to communicate with your computer.
❑
To allow other Bluetooth devices to communicate with your computer, follow these steps:
1
Click
Start
and
Devices and Printers
.
2
Right-click the Bluetooth device icon and click
Bluetooth settings
.
3
Click the
Options
tab and select the
Allow Bluetooth devices to find this computer
check box.
What should I do if other Bluetooth devices cannot connect to my computer?
❑
Check the suggestions in
What should I do if I cannot find the Bluetooth device I want to communicate with?
❑
Make sure the other devices are authenticated.
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❑
The data transfer distance can be shorter than 33 feet (10 meters) depending on existing obstacles between the two
devices, on radio wave quality, and on the operating system or the software in use. Move your computer and Bluetooth
devices closer to each other.
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