118
Troubleshooting
What should I do if my computer or software stops responding?
❑
It is best to turn off the computer using the
Turn Off Computer
option on the Microsoft Windows Start menu, located on
the taskbar. Using other methods, including those listed below, may result in loss of unsaved data.
❑
Click
Start
, point to
Turn Off Computer
, and then click
Turn Off
.
❑
If the computer does not turn off, press the
Ctrl
+
Alt
+
Delete
keys simultaneously. When the
Windows Task Manager
window appears, click
Turn Off
from the
Shut Down
menu.
When the
Windows Security
window appears, click
Shut Down
.
❑
If the computer still does not turn off, press and hold the power button until the computer turns off.
❑
If the computer stops responding while playing a CD or DVD, press the
Ctrl
+
Alt
+
Delete
keys simultaneously. You can
turn off the computer from the
Windows Task Manager
.
❑
Pressing the
Ctrl
+
Alt
+
Delete
keys simultaneously or turning off the computer with the power button or switch may cause
loss of data.
❑
Remove the power cord.
❑
Try reinstalling the software.
❑
Contact the software publisher or designated provider for technical support.
