135
Troubleshooting
Mouse
What should I do if the computer doesn't recognize the mouse?
❑
Confirm that the supplied AA batteries are properly installed.
❑
Press the
CONNECT
button on the mouse and the computer to re-establish the connection between the two devices.
What should I do if the pointer doesn't move when I use the mouse?
❑
Make sure another mouse is not installed.
❑
If you are playing a disc, press the
Ctrl+Alt+Delete
keys simultaneously to stop playback and restart the computer.
❑
If you still cannot use the pointer, restart the computer. You can restart the computer three different ways:
❑
Press the
Windows
key, and press the
U
key. When the
Turn off computer
window appears, press the
R
key.
❑
Press the
Ctrl+Alt+Delete
keys simultaneously. When the
Windows Task Manager
window appears, press the
Alt
key to highlight the menu bar, and press the
,
key to select
Shut Down
. Press the
Enter
key, and then press the
R
key.
❑
Press and hold the power button. When the computer turns off, wait 10 to 15 seconds then press the power button
again to restart the computer.
❑
If you are using a wireless optical mouse:
❑
Confirm that the supplied AA batteries are properly installed.
❑
Press the
CONNECT
button on the mouse and the computer to re-establish the connection between the two devices.
❑
Avoid using radio-controlled toys or equipment, CB radios, and other wireless devices in the area near your wireless
mouse. These devices may cause interference, causing your mouse to stop working properly.
❑
Do not place metal furniture near the computer or wireless mouse, as this may create interference, causing your mouse
to stop working properly.
