Program Framework
Supporting the IT needs of your business throughout the product lifecycle.
As an executive or IT professional, you know that hardware management can be one of the most critical and complex
aspects of your business, whether you’re supporting a few notebooks or planning a full-scale IT deployment.
The
Sony VAIO Care Program
ensures that your pre- and post-sales support and service provides exactly what
your business needs, when, and how it needs it.
You Are:
The VAIO
Care Program
offers:
Options include:
Planning
an IT solution
…the dedicated
expertise of a Sony
Business Consultant
or VAIO engineering
specialist who under-
stands your business
and its unique needs.
•
Consultation
services
•
Custom image
development
•
Image verification
•
Build-to-order PCs
Acquiring
an IT solution
…the flexibility to
acquire IT products
in the way that’s
best for you, your
business and your
bottom line.
Deploying
an IT solution
…customization
of your IT products
to help meet the
unique needs of
your business,
your users and
your systems.
•
Configure to
order PCs
•
Custom image
installation
*
•
Asset tagging
*
*
Minimum volume
commitment required.
Supporting
an IT solution
…help from Sony’s
highest level
support technicians
– both onsite and
offsite – to efficiently
resolve any technical
issues.
•
Extended service
plans and accidental
damage protection
•
On-site service
options
14
•
Sony’s premium
customer support
hotline
Refreshing
an IT solution
…options to help
you efficiently,
economically and
responsibly retire
your old hardware
and begin planning
for the future.
•
Trade-in programs
•
Purchasing from
your preferred
solution provider
