18
Troubleshooting (continued)
On the connection with the computer and the supplied software
Symptom
The software cannot be installed.
“CONNECT” does not appear in
the display window when
connecting to the computer with
the supplied dedicated USB cable.
The computer does not identify the
player when it is connected to the
computer using the dedicated USB
cable.
Cannot check-out.
There are only a few songs you can
check-out. (The recordable time is
short.)
Cannot check-in.
Check-in starts automatically when
the player is connected to the
computer.
The CD cannot be recorded.
The computer/player does not
operate normally when connected.
“Failed to authenticate the portable
player” appears on the display when
the player is connected to the computer.
Cause/Remedy
c
Software is not compatible with your operating system. For
more information about Windows, refer to the OpenMG
Jukebox Operating Instructions.
c
Please wait for the authentication of the OpenMG Jukebox to
complete.
c
If another software is active on your computer, wait for a
while, then reconnect the dedicated USB cable. If the problem
persists, disconnect the dedicated USB cable, restart your
computer, then connect the dedicated USB cable to your
computer again.
c
Make sure the dedicated USB cable is correctly connected.
c
If you use the USB hub, normal operation is not guaranteed.
Connect the USB cable to the USB jack of your computer.
c
If there is no battery in the player, insert a new battery.
c
Install the driver. For details about installing the driver, refer to
the Operating Instructions manual of the OpenMG Jukebox.
c
The dedicated USB cable is not fully plugged in. Disconnect the
dedicated USB cable and re-connect it.
c
A song cannot be checked-out more than three times. Check
the song back in from one of your other portable players so that
checking-out is enabled again.
c
The available memory space in the Network Walkman may be
insufficient.
c
You may be trying to check-out 121 or more songs to the
Network Walkman. The maximum number of songs that can
be checked-out to the Network Walkman is 120.
c
If the song has a limited playing period or playing count, you
may not be able to check it out to the Network Walkman,
depending on the restrictions set by the copyright holders. For
details on the settings of each song, contact the service, or see
the OpenMG Web site.
c
The free memory space of Network Walkman may be less than
the data of the song you want to check-out. Check-in
unnecessary songs to make more memory space.
c
The songs can only be checked-in to the computer from which
they were checked-out.
c
If a song is deleted from the computer, it cannot be checked-in.
c
If you delete songs using another computer’s OpenMG Jukebox
software, when you reconnect to your computer, the OpenMG
Jukebox software will register those songs as checked-in, and
the remaining available check-out count is restored.
c
Clean the CD.
c
If you are connecting both devices with a USB hub or a USB
extension cable, normal operation is not guaranteed. Please use
only the supplied dedicated USB cable.
c
You cannot use this player anymore. Please contact your
nearest Sony dealer.
