NWD-E023F/E025F.GB 3-875-124-11(1)
Troubleshooting
Symptom
Cause/Remedy
The player cannot charge
the battery.
The player is not connected to a USB port on your
computer properly.
Disconnect the player, and then reconnect it.
The battery is charged in an ambient temperature
out of the range 5 °C (41 °F) to 35 °C (95 °F).
Charge the battery in an ambient temperature of
5 °C (41 °F) to 35 °C (95 °F).
Your computer is not on.
Turn on the computer.
Your computer enters Sleep or hibernate status.
Release the computer from Sleep or hibernate status.
The player turns off
automatically.
The player turns off if left in pause mode for a few seconds.
Press any button to turn the player on.
Charging completes very
quickly.
If the battery is already almost fully charged when
charging begins, little time is needed to reach full charge.
Connection with the computer/“Auto Transfer” software
Symptom
Cause/Remedy
“Auto Transfer” software
does not start up.
If the “Auto Transfer” software does not start up by
connecting the player to the computer, double-click
[My Computer] - [WALKMAN] - or [Removable
Disk] - (AutoTransfer.exe).
You may have deleted the “Auto Transfer” software.
Download the “Auto Transfer” software from the
support web sites (
page 18) and store it in the
built-in flash memory of the player.
“USB CONNECT” does
not appear on the player
or the player is not
recognized when the
player is connected to the
computer.
The player’s USB connection (USB Bus Powered) is
set to “High-Power 500mA.”
Set the “USB Bus Powered” to “Low-Power
100mA” (
The player’s USB connector is not connected to a
USB port on your computer properly.
Disconnect the player, and then reconnect it.
A USB hub is being used.
Connecting the player via a USB hub may not
work. Connect the player directly to a USB port
on your computer.
Another application is running on the computer.
Disconnect the player, wait a few minutes, and
reconnect it. If the problem persists, disconnect
the player, restart the computer, and then
reconnect the player.
The USB port on your computer may have a
problem. Connect the player’s USB connector to
another USB port on your computer.
Continued
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(continued)
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