NWZ-A826 / A 828 / A829.GB.3-289-807-11(1)
Troubleshooting
1
1
Symptom
Cause/Remedy
Data cannot be
transferred to the player
from your computer.
(continued)
The data may be damaged.
Delete the data that cannot be transferred from
your computer, then import it to your computer
again. When importing data to your computer,
close any other applications to avoid data damage.
Transferable limit of files and folders has been
exceeded.
Delete unnecessary data.
You are trying to transfer .m4a, .mp4, .3gp or .m4v
files on a computer that already has Windows Media
Player 10 installed.
Install Windows Media Player 11 from the
supplied CD-ROM.
If you transfer data using an appropriate software for
transferring, but the transfer is not made, refer to the
manufacturer.
Only a small amount of
data can be transferred to
the player.
There is not enough free space in the built-in flash
memory.
Transfer any unnecessary data back to your
computer to increase free space.
Data that cannot be played on the player is stored on
the player.
If data other than song, video, or photo data is
stored on the player, less data can be transferred.
Transfer back data that cannot be played on the
player to the computer to increase the available
space.
The player becomes
unstable while it is
connected to the
computer.
A USB hub or USB extension cable is being used.
Connecting the player via a USB hub or extension
cable may not work. Connect the player to your
computer using the supplied USB cable.
You cannot delete or
rename the folders.
You cannot delete or rename the “MUSIC,”
“MP_ROOT,” “VIDEO,” “PICTURES” and
“PICTURE” folders.
Continued
Connection with a computer
(continued)
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