Sony WH-XB700, Help Manual

Page 1: ...es Connect app to the latest version For details refer to the following https www sony net elesupport Getting started What you can do with the Bluetooth function About voice guidance Supplied accessories Checking the package contents Parts and controls Location and function of parts About the indicator Power Charging Charging the headset Available operating time 1 ...

Page 2: ...one iOS devices Pairing and connecting with an iPhone Connecting to a paired iPhone Computers Pairing and connecting with a computer Windows 10 Pairing and connecting with a computer Windows 8 1 Pairing and connecting with a computer Windows 7 Pairing and connecting with a computer Mac Connecting to a paired computer Windows 10 Connecting to a paired computer Windows 8 1 Connecting to a paired com...

Page 3: ...ing Bluetooth connection after use Sound quality mode About the sound quality mode Supported codecs About the DSEE function Making phone calls Receiving a call Making a call Functions for a phone call Disconnecting Bluetooth connection after use Using the voice assist function Using the Google Assistant Using Amazon Alexa Using the voice assist function Google app Using the voice assist function S...

Page 4: ...f the headset is not displayed on the screen of smartphone Sound No sound Low sound level Low sound quality Sound skips frequently Bluetooth Pairing cannot be done One touch connection NFC does not work Unable to make a Bluetooth connection Distorted sound The Bluetooth wireless communication range is short or the sound skips The headset does not operate properly Cannot hear a person on a call Low...

Page 5: ... you to listen to music or make phone calls wirelessly Listening to music You can receive audio signals from a smartphone or music player to enjoy music wirelessly Talking on the phone You can make and receive a call hands free while leaving your smartphone or mobile phone in your bag or pocket 4 747 579 11 3 Copyright 2019 Sony Corporation 5 ...

Page 6: ... remaining battery charge is low Low battery please recharge headset When automatically turning off due to low battery Please recharge headset Power off When the Google Assistant is not available on the smartphone connected to the headset even if you press the Google Assistant button on the headset The Google Assistant is not connected When Amazon Alexa is not available on the smartphone connected...

Page 7: ...check that all of the items in the list are included If any items are missing contact your dealer Numbers in indicate the item amount Wireless Stereo Headset USB Type C cable USB A to USB C approx 20 cm 7 88 in 1 Headphone cable approx 1 2 m 47 25 in 1 4 747 579 11 3 Copyright 2019 Sony Corporation 7 ...

Page 8: ...te the power or communication status of the headset 7 CUSTOM button Operates when using the voice assist function etc 8 Tactile dot The left unit has a tactile dot 9 power button 10 USB Type C port Connect the headset to a computer or a commercially available USB AC adaptor with the supplied USB Type C cable to charge the headset 11 Microphone Picks up the sound of your voice when talking on the p...

Page 9: ...Connect a music player etc using the supplied headphone cable Make sure that you insert the cable until it clicks If the plug is not connected correctly you may not hear the sound properly 15 Volume button The volume button has a tactile dot 16 play call button Controls the various functions when you call or play music on the headset 17 Volume button 18 9 ...

Page 10: ...ttery charge is low flashes for about 15 seconds Charging While charging Turns off after the charging is complete Abnormal temperature flashes twice each Abnormal charging Bluetooth function Device registration pairing mode flashes twice each Not connected about 1 second intervals Connection process completed flashes quickly for about 5 seconds Connected about 5 second intervals Incoming call The ...

Page 11: ...Other Updating software Initialization completed flashes 4 times For details see Initializing the headset to restore factory settings 4 747 579 11 3 Copyright 2019 Sony Corporation 11 ...

Page 12: ...ful with cables other than the supplied USB Type C cable Charging may not be successful depending on the type of USB AC adaptor When the headset is connected to an AC outlet or computer all operations such as turning on the headset registering or connecting to Bluetooth devices and music playback cannot be performed The headset cannot be charged when the computer goes into standby sleep or hiberna...

Page 13: ...rging temperature range of 5 C 35 C 41 F 95 F There is a problem with the battery If the headset is not used for a long time the indicator red may not light up right away when charging Please wait a moment until the indicator red lights up If the usage hours of the built in rechargeable battery decreases significantly the battery should be replaced Consult with your nearest Sony dealer to replace ...

Page 14: ...00 hours Hint By using the Sony Headphones Connect app you can check which codec is used for a connection or switch the DSEE function Note Usage hours may be different depending on the settings and conditions of use Related Topic Supported codecs About the DSEE function What you can do with Sony Headphones Connect app 4 747 579 11 3 Copyright 2019 Sony Corporation Codec DSEE Available operating ti...

Page 15: ...en the headset is connected to an iPhone or iPod touch over an HFP Bluetooth connection it will show an icon that indicates the remaining battery charge of the headset on the screen A Remaining battery charge of the headset B 100 70 C 70 50 D 50 20 E 20 or lower needs to charge The remaining battery charge of the headset is also displayed on the widget of an iPhone or iPod touch running iOS 9 or l...

Page 16: ...rectly The remaining battery charge may not be properly displayed immediately after a software update or if the headset has not been used for a long time In this case repeatedly charge and discharge the battery multiple times to properly display the remaining battery charge Related Topic What you can do with Sony Headphones Connect app 4 747 579 11 3 Copyright 2019 Sony Corporation 16 ...

Page 17: ...ss Stereo Headset WH XB700 Turning on the headset Related Topic Turning off the headset 4 747 579 11 3 Copyright 2019 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue flashes 1 17 ...

Page 18: ...s Stereo Headset WH XB700 Turning off the headset Related Topic Turning on the headset 4 747 579 11 3 Copyright 2019 Sony Corporation Press and hold the button for about 2 seconds until the indicator blue turns off 1 18 ...

Page 19: ... If the device to be connected does not support the one touch connection NFC operate the headset and the device to perform device registration pairing If the device supports one touch connection NFC you can perform device registration pairing and establish a Bluetooth connection by simply touching the headset with the device Connecting the headset to a registered paired device Once a device is reg...

Page 20: ...dr hpc h_zz Note The connection with some smartphones and iPhone devices may become unstable when connecting using the Sony Headphones Connect app In that case follow the procedures in Connecting to a paired Android smartphone or Connecting to a paired iPhone to connect to the headset Related Topic Connecting to a paired Android smartphone Connecting to a paired iPhone What you can do with Sony He...

Page 21: ...urn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a second or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Check that the indicator blue repeat...

Page 22: ...he registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the Bluetooth device and then pair th...

Page 23: ...Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 4 747 579 11 3 Copyright 2019 Sony Corporation 23 ...

Page 24: ... your finger from the button You will hear a voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Check the connection status on the Android smartphone If it is not connected proceed to step 3 2 Display the devices paired with the Android smartphone 3 Select Settings Device connection Bl...

Page 25: ...he headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your smartphone to the headset delete the headset pairing information on your smartphone and perform the pairing again As for the operations on your smartphone refer to the operating instructions supplied with the smartphone Related Topic How to make a wireless connection to Bluetoot...

Page 26: ...ing NFC compatible devices together i e at the N Mark symbol or location designated on each device Unlock the screen of the smartphone if it is locked 1 Turn on the smartphone s NFC function 2 Select Settings Device connection 1 Touch the switch to turn on the NFC function 2 Touch the headset with the smartphone Touch the smartphone on the N Mark of the headset Keep touching the headset with the s...

Page 27: ... the headset with an NFC compatible smart phone the smartphone terminates Bluetooth connection with any current device and connects to the headset One touch connection switching Related Topic How to make a wireless connection to Bluetooth devices Disconnecting the Android smartphone with one touch NFC Switching the device by one touch NFC Listening to music from a device via Bluetooth connection 4...

Page 28: ...tes after disconnecting the headset automatically turns off Press and hold the button for about 2 seconds to turn off the power before that time You will hear a voice guidance Power off the indicator blue turns off and the headset powers off 4 747 579 11 3 Copyright 2019 Sony Corporation Unlock the screen of the smartphone if it is locked 1 Touch the headset with the smartphone Touch the smartphon...

Page 29: ...ng However the connection cannot be switched when talking on a headset connected to a Bluetooth compatible mobile phone When an NFC compatible smartphone is connected to the headset if the smartphone is touched by another NFC compatible Bluetooth device headset or speaker the smartphone is disconnected from the headset and connected to the Bluetooth device Note Unlock the smartphone screen in adva...

Page 30: ...urn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a second or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Check that the indicator blue repeat...

Page 31: ...ired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them a...

Page 32: ...Initializing the headset to restore factory settings 4 747 579 11 3 Copyright 2019 Sony Corporation 32 ...

Page 33: ... you release your finger from the button You will hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Check the connection status on the iPhone If it is not connected proceed to step 3 2 Display the devices paired with the iPhone 3 Select Settings 1 Touch Bluetooth 2 Touch the ...

Page 34: ...e headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your iPhone to the headset delete the headset pairing information on your iPhone and perform the pairing again As for the operations on your iPhone refer to the operating instructions supplied with the iPhone Related Topic How to make a wireless connection to Bluetooth devices Pairing...

Page 35: ...u do not know how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset ...

Page 36: ... The headset and computer are paired and connected with each other You will hear a voice guidance Bluetooth connected Click the Bluetooth tab click the Bluetooth switch to turn on the Bluetooth function then select WH XB700 3 Click Pair 4 36 ...

Page 37: ...ices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device a...

Page 38: ...e unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a second...

Page 39: ...Select Change PC Settings of the Settings charm 2 Select PC and devices of PC Settings 3 Select Bluetooth 4 Select WH XB700 then click Pair 5 39 ...

Page 40: ...ith the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then pair them again The headset can be paired with multiple devices but...

Page 41: ...41 ...

Page 42: ...now how to turn on the Bluetooth adaptor or are unsure if your computer has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you initialized the headset the headset has no pairing information The headset enters pai...

Page 43: ...ir etc When a 9th device is paired The headset can be paired with up to 8 devices If a new device is paired after 8 devices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized ...

Page 44: ...d Topic How to make a wireless connection to Bluetooth devices Connecting to a paired computer Windows 7 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use Initializing the headset to restore factory settings 4 747 579 11 3 Copyright 2019 Sony Corporation 44 ...

Page 45: ...er has a built in Bluetooth adaptor refer to the operating instructions supplied with the computer Set the computer speaker to the ON mode If the computer speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Enter pairing mode on this headset Turn on the headset when you pair the headset with a device for the first time after you bought it or after you ...

Page 46: ...re paired and connected with each other You will hear a voice guidance Bluetooth connected If they are not connected see Connecting to a paired computer Mac If WH XB700 does not appear on the display try again from step 3 Select WH XB700 from the Bluetooth screen and click Connect 2 A Passkey may be called Passcode PIN code or Password Click the speaker icon in the upper right part of the screen a...

Page 47: ... already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing information for the headset from the device and then ...

Page 48: ... Press and hold the button for about 2 seconds Check that the indicator blue continues to flash after you release your finger from the button You will hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Check the connection status on the computer and if it is not established pr...

Page 49: ...ure is an example For more details refer to the operating instructions supplied with the computer Select Connect from the displayed menu The connection is established You will hear a voice guidance Bluetooth connected 3 49 ...

Page 50: ...adset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with ...

Page 51: ...om sleep mode 1 Turn on the headset Press and hold the button for about 2 seconds Check that the indicator blue continues to flash after you release your finger from the button You will hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Check the connection status on the compu...

Page 52: ...Right click WH XB700 If WH XB700 is not displayed on the Sound screen right click on the Sound screen then select Show Disconnected Devices 4 Select Connect from the displayed menu 5 52 ...

Page 53: ...r to the operating instructions supplied with the computer If the last connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer ...

Page 54: ...airing and connecting with a computer Windows 8 1 Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 4 747 579 11 3 Copyright 2019 Sony Corporation 54 ...

Page 55: ...r up from sleep mode 1 Turn on the headset Press and hold the button for about 2 seconds Check that the indicator blue continues to flash after you release your finger from the button You will hear the voice guidance Power on After the headset turns on if it has automatically connected to the last connected device you will hear a voice guidance Bluetooth connected Check the connection status on th...

Page 56: ...connected Bluetooth device is placed near the headset the headset may connect automatically to the device by simply turning on the headset In that case deactivate the Bluetooth function on the device or turn off the power If you cannot connect your computer to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer re...

Page 57: ...er speaker is set to the OFF mode no sound is heard from the headset Computer speaker in the ON mode Wake the computer up from sleep mode 1 Turn on the headset Press and hold the button for about 2 seconds Check that the indicator blue continues to flash after you release your finger from the button You will hear the voice guidance Power on After the headset turns on if it has automatically connec...

Page 58: ...ck sound quality is poor check that the A2DP function which supports music playback connections is enabled in the computer settings For more details refer to the operating instructions supplied with the computer Click WH XB700 on the Bluetooth screen while pressing the computer Control button and select Connect from the pop up menu 2 Click the speaker icon in the upper right part of the screen and...

Page 59: ...r to the headset delete the headset pairing information on your computer and perform the pairing again As for the operations on your computer refer to the operating instructions supplied with the computer Related Topic How to make a wireless connection to Bluetooth devices Pairing and connecting with a computer Mac Listening to music from a device via Bluetooth connection Disconnecting Bluetooth c...

Page 60: ...ed the headset the headset has no pairing information The headset enters pairing mode automatically When you pair a second or subsequent device the headset has pairing information for other devices press and hold the button for about 7 seconds Check that the indicator blue repeatedly flashes twice in a row You will hear a voice guidance Bluetooth pairing 1 Perform the pairing procedure on the Blue...

Page 61: ...vices If a new device is paired after 8 devices are already paired the registration information of the paired device with the oldest connection date is overwritten with the information for the new device When the pairing information for the headset has been deleted from the Bluetooth device When the headset is initialized All of the pairing information is deleted In this case delete the pairing in...

Page 62: ...eadset pairing information on your Bluetooth device and perform the pairing again As for the operations on your Bluetooth device refer to the operating instructions supplied with the device Related Topic How to make a wireless connection to Bluetooth devices Turn on the headset Press and hold the button for about 2 seconds Check that the indicator blue continues to flash after you release your fin...

Page 63: ...airing and connecting with other Bluetooth devices Listening to music from a device via Bluetooth connection Disconnecting Bluetooth connection after use 4 747 579 11 3 Copyright 2019 Sony Corporation 63 ...

Page 64: ...adset the last time an HFP or HSP connection is automatically established when the headset is turned on and in some cases an A2DP connection is simultaneously established In that case connect from step 2 after disconnecting via smartphone mobile phone operations When using the Google Assistant the headset cannot make a multipoint connection When using Amazon Alexa the headset cannot make a multipo...

Page 65: ...smartphones to establish a Bluetooth connection with the headset 2 On the smartphone connected to the headset uncheck either Call audio HFP or Media audio A2DP Operation example For connecting only through media audio A2DP Touch Settings Device connection Bluetooth the setting icon next to WH XB700 On the Paired devices screen uncheck Call audio 3 Use the smartphone to terminate the Bluetooth conn...

Page 66: ...tery charge of the headset will not be correctly displayed on the screen of the device that is connected with Media audio A2DP When using the Google Assistant the headset cannot make a multipoint connection When using Amazon Alexa the headset cannot make a multipoint connection Related Topic Checking the remaining battery charge 4 747 579 11 3 Copyright 2019 Sony Corporation 66 ...

Page 67: ...u cannot set the iPhone to connect one function only Hint The above procedure is an example For more details refer to the operating instructions supplied with the Android smartphone Note Pair the headset with both Android smartphone and iPhone respectively 1 Use the Android smartphone to establish a Bluetooth connection with the headset 2 On the smartphone connected to the headset uncheck either C...

Page 68: ...e screen of the device that is connected with Media audio A2DP When using the Google Assistant the headset cannot make a multipoint connection When using Amazon Alexa the headset cannot make a multipoint connection Related Topic Checking the remaining battery charge 4 747 579 11 3 Copyright 2019 Sony Corporation 68 ...

Page 69: ...e touch NFC Turning off the headset 4 747 579 11 3 Copyright 2019 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear a voice guidance Bluetooth disconnect...

Page 70: ...using the microphone of the smartphone You can hear the caller s voice from the headset If you disconnect the headphone cable from the smartphone or mobile phone you can talk using the microphone and speaker of the phone Note Use the supplied headphone cable only Make sure you insert the plug firmly When using the headphone cable the Bluetooth function cannot be used The play call and CUSTOM butto...

Page 71: ... headset from a device such as a mobile phone or portable TV that supports SCMS T content protection Depending on the Bluetooth device it may be necessary to adjust the volume or set the audio output setting on the Bluetooth device The headset volume during a call and during music playback can be independently adjusted Changing the call volume does not change the volume of music playback and vice ...

Page 72: ... the Bluetooth device may react incorrectly to the operation on the headset Related Topic How to make a wireless connection to Bluetooth devices Controlling the audio device Bluetooth connection 4 747 579 11 3 Copyright 2019 Sony Corporation 72 ...

Page 73: ...skip to the beginning of the next track Press quickly 3 times to skip to the beginning of the previous track or the current track during playback Press quickly twice holding the second press to fast forward Press quickly 3 times holding the third press to fast reverse Adjust the volume Note If the communication condition is poor the Bluetooth device may react incorrectly to the operation on the he...

Page 74: ...e touch NFC Turning off the headset 4 747 579 11 3 Copyright 2019 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear a voice guidance Bluetooth disconnect...

Page 75: ...or aptX compatible device set the Priority on sound quality mode If the connection is unstable such as when producing only intermittent sound select the Priority on stable connection mode Note The playback time may shorten depending on the sound quality and the conditions under which you are using the headset Depending on the ambient conditions in the area where you are using the headset intermitt...

Page 76: ... This is an audio coding technology aptX is used by some Android smartphones and it provides higher sound quality than that of SBC With the headset set to the Priority on sound quality mode when music in one of the above codecs is transmitted from a connected device the headset switches to that codec automatically and plays back the music in the same codec However depending on the device to be con...

Page 77: ...y streaming playback MP3 Bluetooth transmission codec etc are played with natural and expansive sound The DSEE function can be set up on the Sony Headphones Connect app and is only available when connected to the headset via Bluetooth connection The DSEE function is disabled when transmitting a sound source using aptX Related Topic What you can do with Sony Headphones Connect app Supported codecs ...

Page 78: ...hone Ring tone set on the headset Ring tone set on the smartphone or mobile phone Ring tone set on the smartphone or mobile phone only for a Bluetooth connection Connect the headset to a smartphone or mobile phone beforehand 1 When you hear a ring tone press the call button on the headset and receive the call When an incoming call arrives while you are listening to music playback pauses and a ring...

Page 79: ...hanging the call volume does not change the volume of music playback and vice versa Note Depending on the smartphone or mobile phone when an incoming call arrives while you are listening to music playback may not resume automatically even if you finish the call Use a smartphone or mobile phone at least 50 cm 19 69 in away from the headset Noise may result if the smartphone or mobile phone are too ...

Page 80: ...he call volume does not change the volume of music playback and vice versa Note Use a smartphone or mobile phone at least 50 cm 19 69 in away from the headset Noise may result if the smartphone or mobile phone is too close to the headset Connect the headset to a smartphone or mobile phone beforehand 1 Operate your smartphone or mobile phone to make a call When you make a call the dial tone is hear...

Page 81: ...Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Functions for a phone call 4 747 579 11 3 Copyright 2019 Sony Corporation 81 ...

Page 82: ...i of the iPhone You can also start or activate the above functions by pressing and holding the call button Outgoing call Press the call button once to cancel an outgoing call Press and hold the call button for about 2 seconds to change the call device between the headset and the smartphone or mobile phone Incoming call Press the call button once to answer a call Press and hold the call button for ...

Page 83: ...Press the call button once to finish a call Related Topic Receiving a call Making a call 4 747 579 11 3 Copyright 2019 Sony Corporation Some devices may not support this function 83 ...

Page 84: ...e touch NFC Turning off the headset 4 747 579 11 3 Copyright 2019 Sony Corporation Unlock the screen of the Bluetooth device if it is locked 1 Touch the one touch connection NFC compatible device again to disconnect it If the Bluetooth device does not support one touch connection NFC disconnect the device by operating the device When disconnected you will hear a voice guidance Bluetooth disconnect...

Page 85: ...headphones from the Bluetooth settings of your smartphone and redo the pairing process Note If the CUSTOM button is set as the Google Assistant button in step 2 the Amazon Alexa function cannot be operated from the headset The Google Assistant may not be used in some countries regions or languages 4 747 579 11 3 Copyright 2019 Sony Corporation If your smartphone is an iPhone iPod touch open the Go...

Page 86: ...d to the network a voice guidance Either your mobile device isn t connected or you need to open the Alexa App and try again is heard Note If the CUSTOM button is set as the Amazon Alexa button in step 2 the Google Assistant function cannot be operated from the headset Alexa is not available in all languages and countries regions See www amazon com alexa availability for details 4 747 579 11 3 Copy...

Page 87: ...Set the assist and voice input selection to the Google app On the Android smartphone select Settings Apps notifications Advanced Default apps Assist voice input and set Assist app to the Google app The above procedure is an example For details refer to the operating instructions of the Android smartphone Note The latest version of the Google app may be required For details on the Google app refer ...

Page 88: ...sion Siri does not work when connected to a device not compatible with the voice assist function 4 747 579 11 3 Copyright 2019 Sony Corporation Turn Siri on On iPhone select Settings Siri Search to turn Press Home for Siri and Allow Siri When Locked on The operation above is an example For details refer to the operating instructions of the iPhone Note For details on Siri refer to the operating ins...

Page 89: ...lows Android iPhone 4 747 579 11 3 Copyright 2019 Sony Corporation Setting of the CUSTOM button Pressing and holding for 2 seconds of the call button Activating the Google app default setting Activating the Google app The Google Assistant No effect Amazon Alexa No effect Setting of the CUSTOM button Pressing and holding of the call button Activating Siri default setting Activating Siri The Google ...

Page 90: ...e Play music pause skip to the beginning of the previous track or the current track during playback beginning of the next track Check the connection status and the settings of the headset Check the headset software version Headset software update Switch the voice guidance language Voice guidance on off setting For details on the Sony Headphones Connect app refer to the following URL http rd1 sony ...

Page 91: ...4 747 579 11 3 Copyright 2019 Sony Corporation Download the Sony Headphones Connect app from the Google Play store or App Store and install the app on your smartphone For details on the Sony Headphones Connect app refer to the following URL http rd1 sony net help mdr hpc h_zz 1 After installing the app launch the Sony Headphones Connect app 2 91 ...

Page 92: ...ll Bluetooth devices cannot be guaranteed Bluetooth devices connected with the unit must comply with the Bluetooth standard prescribed by Bluetooth SIG Inc and must be certified as compliant Even when a connected device complies with the Bluetooth standard there may be cases where the characteristics or specifications of the Bluetooth device make it unable to connect or result in different control...

Page 93: ...ter When using the unit in the rain or snow or in humid locations When using the unit while you are sweaty If you touch the unit with wet hands or put the unit in the pocket of a damp article of clothing the unit may get wet Cleaning the unit When the outside of the unit is dirty clean it by wiping with a soft dry cloth If the unit is particularly dirty soak a cloth in a dilute solution of neutral...

Page 94: ...or its affiliates The Bluetooth word mark and logos are registered trademarks owned by the Bluetooth SIG Inc and any use of such marks by Sony Corporation is under license The N Mark is a trademark or registered trademark of NFC Forum Inc in the United States and in other countries Qualcomm aptX is a product of Qualcomm Technologies Inc and or its subsidiaries Qualcomm is a trademark of Qualcomm I...

Page 95: ... S A Canada and Latin America https www sony com am support For customers in European countries https www sony eu support For customers in China https service sony com cn For customers in other countries regions https www sony asia com support 4 747 579 11 3 Copyright 2019 Sony Corporation 95 ...

Page 96: ...me issues by charging the headset battery Reset the headset Initialize the headset This operation resets volume settings etc to the factory settings and deletes all pairing information Look up information on the issue on the customer support website If the operations above do not work consult your nearest Sony dealer Related Topic Charging the headset Customer support websites Resetting the headse...

Page 97: ...y Remove the USB Type C cable and turn on the headset You cannot turn on the headset when the headphone cable is connected to the headphone cable input jack Remove the headphone cable before turning on the headset Related Topic Charging the headset Checking the remaining battery charge Using the supplied headphone cable 4 747 579 11 3 Copyright 2019 Sony Corporation 97 ...

Page 98: ... the headset and the USB AC adaptor or computer Make sure that the USB AC adaptor is firmly connected to the AC outlet Check that the computer is turned on Wake the computer up if the computer is in standby sleep or hibernation mode When using Windows 8 1 update using Windows Update Related Topic Charging the headset 4 747 579 11 3 Copyright 2019 Sony Corporation 98 ...

Page 99: ...Charging time is too long Check that the headset and the computer are directly connected not via a USB hub Check that you are using the supplied USB Type C cable Related Topic Charging the headset 4 747 579 11 3 Copyright 2019 Sony Corporation 99 ...

Page 100: ... the USB port of the computer Check that the headset and the computer are directly connected not via a USB hub There may be a problem with the USB port of the connected computer Try connecting to another USB port on the computer if one is available Try the USB connection procedure again in cases other than those stated above 4 747 579 11 3 Copyright 2019 Sony Corporation 100 ...

Page 101: ...e iPod touch which support HFP Hands free Profile and Android smartphone OS 8 1 or later can display the remaining battery charge Check that the smartphone is connected with HFP Hands free Profile Otherwise the remaining battery charge will not be correctly displayed Related Topic Checking the remaining battery charge 4 747 579 11 3 Copyright 2019 Sony Corporation 101 ...

Page 102: ...that the connected device is playing back If you are connecting a computer to the headset make sure the audio output setting of the computer is set for a Bluetooth device Pair the headset and the Bluetooth device again Check that the headphone cable is connected firmly Related Topic How to make a wireless connection to Bluetooth devices Using the supplied headphone cable Listening to music from a ...

Page 103: ...Wireless Stereo Headset WH XB700 Low sound level Turn up the volume of the headset and the connected device Connect the Bluetooth device to the headset once again 4 747 579 11 3 Copyright 2019 Sony Corporation 103 ...

Page 104: ... device the headset may only establish the HFP HSP Bluetooth connection when it is turned on Use the Bluetooth device to connect via an A2DP Bluetooth connection When listening to music from a computer on the headset the sound quality may be poor e g difficult to hear the singer s voice etc for the first few seconds after a connection is established This is due to the computer specifications prior...

Page 105: ...LAN where a microwave oven is used electromagnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and Wi Fi IEEE802 11b g n use the same frequency band 2 4 GHz...

Page 106: ...ton of the headset for 7 seconds or more to enter pairing mode When pairing a device once again after initializing or repairing the headset you may be unable to pair the device if it retains pairing information for the headset iPhone or other device In this case delete the pairing information for the headset from the device and pair them again Related Topic About the indicator How to make a wirele...

Page 107: ...t by operating the smartphone You cannot establish a one touch connection NFC while charging the battery because the headset cannot be turned on Finish charging before establishing the one touch connection NFC You cannot establish a one touch connection NFC when the headphone cable is connected to the headphone cable input jack Remove the headphone cable before establishing the one touch connectio...

Page 108: ...ces via Bluetooth connection In that case operate the last connected Bluetooth device and disconnect the Bluetooth connection The Bluetooth device is in sleep mode Cancel the sleep mode The Bluetooth connection is terminated Make the Bluetooth connection again If the pairing information for the headset has been deleted on the Bluetooth device pair the headset with the device again Related Topic Ab...

Page 109: ...Help Guide Wireless Stereo Headset WH XB700 Distorted sound Keep the headset away from a microwave oven Wi Fi device etc 4 747 579 11 3 Copyright 2019 Sony Corporation 109 ...

Page 110: ... LAN where a microwave oven is used electromagnetic waves are generated etc The situation may be improved by changing the wireless playback quality settings or fixing the wireless playback mode to SBC on the transmitting device For details refer to the operating instructions supplied with the transmitting device Because Bluetooth devices and Wi Fi IEEE802 11b g n use the same frequency band 2 4 GH...

Page 111: ... headset This operation does not delete pairing information If the headset does not operate properly even if you reset the headset initialize the headset Related Topic Resetting the headset Initializing the headset to restore factory settings 4 747 579 11 3 Copyright 2019 Sony Corporation 111 ...

Page 112: ...the audio settings of the Bluetooth device to make sure the sound is output to the headset during a call Use the Bluetooth device to reestablish the connection Select HFP or HSP for the profile While listening to music with the headset stop playback and press the call button to respond to an incoming call Related Topic How to make a wireless connection to Bluetooth devices Receiving a call Making ...

Page 113: ...Help Guide Wireless Stereo Headset WH XB700 Low voice from callers Turn up the volume of the headset and the connected device 4 747 579 11 3 Copyright 2019 Sony Corporation 113 ...

Page 114: ...n and the CUSTOM button simultaneously while charging The headset will be reset The device registration pairing information is not deleted If the headset does not operate correctly even after resetting initialize the headset to restore factory settings Related Topic Initializing the headset to restore factory settings 4 747 579 11 3 Copyright 2019 Sony Corporation 114 ...

Page 115: ...t is initialized This operation resets volume settings etc and deletes all pairing information In this case delete the pairing information for the headset from the device and then pair them again If the headset does not operate correctly even after initializing consult your nearest Sony dealer Note If you have updated the software after purchasing the headset even if you initialize the headset the...