For inquiries, call:
Customer Service Center
For general information, charges and operation information
(toll free)
For loss or theft
(toll free)
Business hours : 24 hours live support
In case above numbers are not available (toll free).
0120-977-033
(except Okinawa)
0120-977-699
(Okinawa)
From au cell phones:
113
without area code
From fixed-line phones:
0077-7-113
From fixed-line phones:
0077-7-111
From au cell phones:
157
without area code
Sold by: KDDI CORPORATION,
OKINAWA CELLULAR TELEPHONE COMPANY
Manufactured by: Sony Mobile Communications Inc.
June 2014, 1st Edition
1285-4436.1
Cell phone and PHS operators collect and recycle unused telephones,
batteries and battery chargers at stores bearing the logo regardless
of brand and manufacturer to protect the environment and reuse
valuable resources.
Keitai Guarantee Service Center
For loss, theft, damage.
From fixed-line phones/au cell phones,
0120-925-919
(toll free)
Business hours 9:00−21:00 (7 days a week)
Business hours 9:00−20:00 (7 days a week)
CAN/KDDI/Start guide
Using the touch panel
The display of the product is a touch panel operated by
touching it with your finger.
■
Tap/Double-tap
Tap: Gently touch a screen and then immediately release your
finger. Double tap: Touch the same position twice.
■
Long-touch
Keep touching an item with your finger.
■
S
lide
While your finger is gently touching the screen, trace it to the
desired direction to move over.
■
Flick (swipe)
Operate the screen by quickly moving (flicking) your finger
up, down, right, or left.
■
Pinch
Touch the screen with two fingers and widen (pinch-out) or
narrow (pinch-in) the fingers' distance.
■
Drag
Keep touching an item or icon, trace it to the desired direction
to move.
Home screen
Home screen consists of multiple screens. Slide or flick left or
right to move to the adjacent screen. Tap
y
to return to the
Home screen any time.
a
Home screen position
Indicates which screen of the several Home screens you
are in.
b
Widgets
c
Shortcuts (Applications)
d
Application key
e
Wallpapers
f
基本機能フォルダ
(Basic functions folder)
Adding to Home screen/Editing Home screen
You can change wallpaper or theme of the Home screen and
add/delete/move shortcuts of applications, widgets, folders,
etc. on the Home screen.
1
Long-touch an area of the Home screen where no icons
are displayed
Alternatively, pinch-in on the Home screen.
■
Adding a folder
1
From the Home screen, long-touch an icon
2
Drag the icon onto another icon
■
Deleting shortcuts/widgets/folders
1
From the Home screen, long-touch an icon or a folder
you want to delete
2
Drag the icon or the folder to "Remove from Home
screen"
To delete a folder, then tap "Delete". It also deletes
shortcuts etc. in the folder.
❖
Information
･
Long-touch a shortcut, widget, or folder icon to move.
Using the Applications screen
You can call up functions from the Applications screen.
Application icons installed to the product are also displayed.
･
You may incur communication charges depending on the
function.
■
S
tarting an application
1
From the Home screen, [
]
Slide or flick left or right to switch the Applications screen.
2
Tap an application to use
Some applications are stored in a folder.
■
Main applications
■
Downloading applications
You can download and install applications or games, etc. by using
Google Play.
･
To use Google Play, you need to set a Google account. For
details, refer to "Setting Guide".
■
Deleting (uninstalling) applications
Before deleting installed applications, back up contents
related to the application that you want to save including data
saved in the application.
･
Some applications may not be deleted.
Knowing the status of the product
■
S
tatus bar
The status bar is located at the top of the product screen. On the
left of the status bar, notification icons appear to inform new mails,
operations in progress, etc., and on the right, status icons appear
to indicate the status of the product.
■
Examples of notification icon
■
Main status icons
*1 Two types of network, "LTE"/"WiMAX 2+" can be used. "4G"
appears on the screen for either network.
The company determines which network is less busy
depending on the condition of the line to connect.
■
Notification panel
If any notification icons are displayed, slide down the left side
of the status bar to open the Notification panel. You can check
details of notification icons or start corresponding
applications.
❖
Information
･
To delete a notification, tap "Clear" or flick the notification left
or right.
･
Some notifications may not be deleted depending on the content.
･
When you set screen lock to "Swipe", slide the left side of the
status bar downward to check the Notification panel without
unlocking the screen.
■
Notification LED
Notification LED informs charging prompt, battery level while
charging, new mails, etc. by turning on or flashing.
*1 Notification LED flashes while backlight is turned off or lock
screen is displayed.
❖
Information
･
When the remaining battery is not sufficient for turning the
product ON, pressing
P
makes LED flash red three times.
･
When you start charging with the product powered off, the
notification LED turns in red. When the status of battery
appears on the display, however, the notification LED lights
in color that indicates the battery level.
■
Checking own phone number
1
From the Home screen, [
]
X
[
S
ettings]
2
[About tablet]
X
[
S
tatus]
The phone number of the product is shown under "My
phone number (MDN)".
Pinch
Flick (swipe)
a
b
c
e
d
f
2
Widgets
Add a widget.
Apps
Add a shortcut of an
application, a setting screen,
etc.
Wallpapers
Album
Select an image from albums
to set as a wallpaper.
･
To set image range, adjust
cropping area by dragging,
etc.
Live
Wallpapers
Select a content from albums
to set as a wallpaper.
Photos
Select an image from photos
to set as a wallpaper.
(Xperia
TM
's
Wallpaper)
Select an image to set as a
wallpaper.
･
Images displayed below
"Photos"/"Live Wallpapers"
are "Xperia
TM
's Wallpaper".
Themes
Set the wallpapers etc. for the
Home screen or the lock
screen.
Contacts
Play Store
,
E-mail, SMS
,
Camera, Album
Browser
Maps
Settings
,
Google, Voice Search
Calendar
Basic Manual
New Gmail message
New PC mail message
New E-mail (@ezweb.ne.jp) message
New SMS
USB connecting
Wi-Fi
®
open network available
,
Signal level (Level 4, Out of service area)
,
Data communication status (4G (LTE/WiMAX
2+) available*
1
, 3G available)
,
Battery level (100%, Charging)
,
Silent mode (Vibration, Mute)
Airplane mode is activated
,
Wi-Fi
®
connected, Wi-Fi
®
communicating
S
tatus
Description
Red
The battery is charging when the remaining
battery level is 14% or lower.
Orange
The battery is charging when the remaining
battery level is 15% - 89%.
Green
The battery is charging when the remaining
battery level is 90% or higher.
Flashing
red
The remaining battery level is 14% or lower.
Flashing
white
Indicates new Gmail message, new SMS
message.
*1
❖
Information
･
Alternatively, from the Home screen, [
]
X
[Contacts]
X
[Myself] to check your phone number.
■
S
etting the
S
ilent Mode
Set the volume to 0. Setting to Silent mode does not mute
sounds for shutter, alarm, etc. And pressing upper part of
volume key cancels Silent mode.
1
P
(over 1 sec)
2
[
]/[
]
Tap "
" to set mute (volume 0) and tap "
" to set
vibrator.
❖
Information
･
Alternatively, slide the right side of the status bar downward
u
[Sound] to switch the Silent mode settings.
■
S
etting Airplane mode
When airplane mode is set, all wireless functions (packet
communication, Wi-Fi
®
function, Bluetooth
®
function, NFC
function) are turned off.
1
P
(over 1 sec)
u
[Airplane mode]
❖
Information
･
Slide the right side of the status bar downward
X
[Airplane
mode] to switch the airplane mode on or off.
Entering characters
Use software keyboard to enter characters.
To display the software keyboard, tap a character input box
on the character entry screen for adding contacts, creating a
message, etc.
■
S
witching keyboards
With "International keyboard", you can use QWERTY keyboard
to enter characters, Numeric keypad to enter numbers and
symbols, and Symbol keypad for more symbols.
1
Tap a character input box
QWERTY keyboard appears.
2
Tap [
] to display Numeric keypad
For Symbol keypad, tap "
" on the Numeric keypad.
❖
Information
･
Tap "
" at the bottom of the screen to hide the software
keyboard.
･
Tap "
" to delete the character before the cursor.
･
Tap "
" to enter facemarks etc. from the displayed list.
･
Switch between lower-case "
", upper-case "
" and
caps "
" on QWERTY keyboard.
･
When using QWERTY keyboard, touch and hold a character
to select a character variant.
S
upport
Introduction of related accessories
For details, refer to the instruction manual for each device.
･
Desktop Holder (
S
OT21PUA)
･
S
ony Mobile TV antenna input microU
S
B conversion
cable 01 (01
S
OHKA)
･
S
ony Mobile AC adapter 05 (EP880) (sold separately)
･
Common AC Adapter 05 (0501PWA) (sold separately)
･
microU
S
B cable 01 (0301HVA) (sold separately)
❖
Information
･
For the latest information on accessories, visit the au homepage
(
http://www.au.kddi.com/
) or contact the Customer Service
Center.
･
Accessories described above can be purchased from the
au Online Shop.
http://auonlineshop.kddi.com/
Troubleshooting
Before you assume that the product is malfunctioning, check
the following:
For more details, visit au Customer Support site of au homepage.
http://www.au.kddi.com/support/mobile/trouble/repair
Updating
S
oftware
You can update the product to the most recent software for
optimal performance and to get the latest enhancements.
･
You are charged for data communication when connecting to
the Internet from the product by using packet communication.
･
You are recommended to back up your data before
updating software.
･
For details, visit
http://www.sonymobile.co.jp/support/
or
refer to the "Instruction Manual" (Japanese) application or
"
取扱説明書（詳細版）
(Full instruction manual)" (Japanese)
available on au homepage.
■
Downloading and updating software
Update files can be downloaded from the Internet web site
into the product directly.
1
From the Home screen, [
]
X
[
ツール
(Tool)]
X
[Update
Center]
2
Tap "
S
ystem" tab
X
[
]
After-sales service
■
When asking for repair
For repair, contact Keitai Guarantee Service Center.
❖
Information
･
Before handing in the product for repair, make a backup of
the contents of memory since they may disappear during
repair. Note that the Company shall not be liable for any
damages and loss of income should the contents of
memory be altered or lost.
･
Recycled parts that meet the Company's quality standards
are sometimes used for repair.
･
Collected au devices by Replacement cell phone delivery
service which you used before are recycled to devices for
replacement after repairs. Also replaced parts by au after-
sales service are collected and recycled by KDDI. They are
not returned to customers.
S
ymptom
What you should check
Power is not turned
on even though
P
is pressed
Is the internal battery charged?
Is
P
pressed for over 1 second?
The power goes off
Is the internal battery charged?
The power turns off
while activation
screen is displayed
Is the internal battery charged?
The screen freezes
and the power
cannot be turned off
Open the microSD memory card/au
Micro IC Card (LTE) slot cover while
hooking the groove with your
fingernail, press the OFF button (RED)
with a fine-tipped object for
approximately three seconds
u
release your finger after it vibrates
three times. Alternatively, press and
hold
P
and upper part of volume key
at the same time for approximately
three seconds, and release your
finger after it vibrates three times.
(Out of service
area) appears
Is the product out of the service area
or in an area where the signal is weak?
Is the built-in antenna covered with
hand?
Cannot charge the
battery (Notification
LED does not light,
the battery icon
does not change
into charging one)
Is the specified charging equipment
(sold separately) attached properly?
S
ymptom
What you should check
Cannot operate key/
touch panel
Is the power turned on?
Is "Screen lock" set?
Turn off the power and then turn it on
again.
Cannot operate
touch panel as
intended
Are you operating with gloved hands?
Are you operating with a fingernail or
foreign object on the operating
screen?
Charging is not
complete
Is the temperature of the product
raised or very low?
A message such as
"charge the battery"
appears
The battery is almost dead.
Battery usage time
is short
Is the battery fully charged? Charge
until the notification LED turns green.
Is the internal battery end-of-life?
Is the product used for a long period
at places where
(out of range)
appears?
The screen
backlight turns off
in a short while
Is set "Sleep" period too short?
The display is dark
Is "Brightness" set to dark?
Is the light sensor blocked or covered
by sticker?
S
ymptom
What you should check
S
creen response is
slow when you tap
on the screen/press
the keys
When a large amount of data is saved
in the product or transferring large-
size data between the product and
microSD memory card, the screen
response may be delayed.
Cannot recognize a
micro
S
D memory
card
Is the microSD memory card inserted
properly?
Is the microSD memory card unmounted?
S
ymptom
What you should check
During the
warranty
period
Repairs will be done based on the terms of
services of the free-of-charge repair warranty
described on the warranty card.
Outside the
warranty
period
We shall repair the product for a charge as
requested by the customer if repair renders it
usable.
■
Performance parts for repair
The Company retains performance parts for repair of the
Xperia
TM
Z2 Tablet main unit and its peripherals for four years
after discontinuation of production. "Performance parts for
repair" refers to parts required for maintaining the functions of
the product.
■
Warranty card
At the store of purchase, thoroughly check and read the name
of the retailer, date of purchase and other necessary details
filled in on the warranty card, and be sure to keep it in a safe
place.
■
Keitai Guarantee
S
ervice Plus LTE
An after-sales service membership program on a monthly
basis called "Keitai Guarantee Service Plus LTE" (monthly fee:
380 yen tax excluded) is available for using your au device for
a long time without worries. This service expands coverage
for many troubles including malfunction, theft and loss. For
details of this service, refer to au homepage or contact Keitai
Guarantee Service Center.
❖
Information
･
You can apply for membership only at the time of
purchasing your au device.
･
Once you cancel the membership, you cannot reapply for it
until you purchase an au device next time.
･
Note that when changing the model or purchasing an extra
device, this service only covers the most recently
purchased au device.
･
When an au device is handed over to you or someone else,
the Keitai Guarantee Service Plus LTE membership is also
handed over to the successor of the device.
･
When you get a new au device by changing the model or
purchasing an extra device, the "Keitai Guarantee Service
Plus"/"Keitai Guarantee Service Plus LTE" membership for
the old au device is automatically canceled.
･
Service contents are subject to change without notice.
■
au Micro IC Card (LTE)
The au Micro IC Card (LTE) is lent to you by au. In case of loss
or damage, the card will be replaced at your expense. When
a malfunction is suspected, or in case of theft or loss, contact
an au shop or PiPit.
■
After-sales service
If you are unsure about anything regarding after-sales service,
contact the following service contact.
Customer
S
ervice Center (for service canceling procedure
in case of loss or theft)
From a land-line phone,
0077-7-113
(toll free)
From an au mobile phone,
113
without area code (toll free)
Business hours : 24 hours live support
Keitai Guarantee
S
ervice Center (for loss, theft, damage)
From a land-line phone/From an au cell phone,
0120-925-919
(toll free)
Business hours 9:00 – 21:00 (7 days a week)
Online Repair Desk
（
24 hours a day over the Internet
）
* Reception only from PC or smartphone
https://cs.kddi.com/support/n_login.html
･
The Application for the Internet acceptance, if "damage",
"wet", "theft" and "loss" are eligible. In the case of
spontaneous failure (not the cause damage, such as
water wet, but does not power on, the screen does not
function or other), it will be accepted by phone for
interview is required.
･
To apply for the Internet, you need the e-mail address.
■
au after-sales service information
Replacement cell phone delivery service
Keitai Guarantee Service Plus LTE members
Non-Keitai Guarantee Service Plus LTE members
Holding over and repair
Keitai Guarantee Service Plus LTE members
Non-Keitai Guarantee Service Plus LTE members
* Charge amounts are all tax excluded
❖
Information
Replacement cell phone delivery service
･
When you have trouble with your au device, replacement
device (same model, same color) is delivered by calling to.
Return your damaged device within 14 days after the
replacement device is delivered.
･
Available up to twice in a year from the day you use this
service as a start day. If you do not use this service in the
past year for the subscription to this service, it will be 1st
and if you use, it will be the 2nd.
* For details, refer to au homepage.
Holding over and repair
･
Damages and malfunctions intentionally caused by the
customer as well as those due to modification (e.g.
disassembly, change of parts, painting, etc.) by the
customer are not covered by this service.
･
You cannot receive a refund for the replacement of the outer
casing due to stains, scratches, paint removal, etc. on the
outer casing.
Main specifications
❖
Information
･
The continuous stand-by time, continuous Full Seg watching
time, continuous 1Seg viewing time and continuous
tethering time may drop to less than half depending on the
battery charging status, usage environment such as
temperature, reception condition at the location where the
product is used, and the function settings.
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd
year or later
Customer charge
1st: 5,000 yen
2nd: 8,000 yen
Partially damage, water
soak, irreparable damage,
theft or loss
Spontaneous failure 1st year
No recompense
Spontaneous failure 2nd
year or later
Partially damage, water
soak, irreparable damage,
theft or loss
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd
year or later
Free of charge (three-year
warranty)
Partially damage
Customer charge
Upper limit: 5,000 yen
Water soak, irreparable
damage
Customer charge
10,000 yen
Theft, loss
No recompense
Spontaneous failure 1st year Free of charge
Spontaneous failure 2nd
year or later
Actual cost
Partially damage
Water soak, irreparable
damage
Theft, loss
No recompense
(model change)
Display
Approx. 10.1 inches
TRILUMINOS
®
Display for mobile
Approx. 16.77 million colors
1,920 x 1,200 dots
Weight
Approx. 439 g (with internal
battery)
Dimension (W x H x T)
Approx. 266 mm x 172 mm x
6.4 mm
Continuous
stand-by
time
In Japan
Approx. 1250 hours (4G (LTE/
WiMAX 2+))
Approx. 1330 hours (3G)
Overseas
(G
S
M)
Approx. 1400 hours
Charging time
Using Common AC Adapter 05
(sold separately):
Approx. 190 min. (alone)
Approx. 260 min. (with Desktop
Holder SOT21PUA)
Continuous Full
S
eg
watching time
Approx. 6 hours 40 min.
Continuous 1
S
eg
viewing time
Approx. 8 hours 10 min.
Continuous tethering
time
Approx. 1190 min. (4G (LTE/
WiMAX 2+) on WAN)
Approx. 1640 min. (3G on WAN)
Wi-Fi
®
tethering
maximum connection
number
10
w
x
y
z
A
D
E
F
G
H
B
C
J
K
L
M
N
u
v
I
SOT21_Torisetu_E.fm Page 2 Thursday, June 26, 2014 6:21 PM
