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SoundBrick

®

 550N

 

 

 

 

11/2007

 

3

 

WHAT IS THE SOUNDBRICK 550N? 

 

 
The 

SoundBrick

®

 Model 550N

 is a solid-state digital audio recording and 

playback device designed to provide a continuous-loop audio source for telephone 
message on hold (MOH) plus a night answer feature.  The message on hold and 
night answer audio programs load into the SoundBrick’s digital flash memory 
automatically from your pre-recorded cassette tape and can also be loaded remotely 
using a standard touch-tone telephone.   
 
During the day the SoundBrick 550N provides message-on-hold audio to your phone 
system.  When night answer is activated, the unit continues to play the MOH 
message until an incoming call is detected.  After the selected number of rings, the 
unit answers the call, plays the 30- or 60-second night answer message, then 
disconnects.  Night answer can be activated manually using a switch on the unit or 
can be set to turn on and off automatically at pre-set times by connecting the optional 
24-hour/7-day digital timer and 1/8” mini-plug trigger cable.  This optional timer 
ensures night answer is operational at the correct times each day and eliminates the 
chance of lost calls should the staff forget to turn off the night answer switch. 
 
The SoundBrick 550N is the most versatile digital player of its kind, with a list of 
features that includes: 
 

9

 

User-selectable 6.5KHz or 11.5KHz bandwidth 

9

 

4, 8, 16, 32, or 64  minutes of messages 

9

 

Night answer function with separate 30- or 60-second night message 

9

 

Internal motorized CD-style tape drawer 

9

 

Automatic night answer activation using optional timer and 1/8” mini-plug trigger 

cable 

9

 

Password-protected remote audio load  

9

 

Flash memory - no battery backup and no messages lost due to power outages 

9

 

ADPCM 96dB signal-to-noise ratio for clear, hi-fidelity audio 

9

 

User-friendly controls and indicators 

9

 

Wall-mountable 

9

 

Separate 8

Ω

 and 1K

Ω

 RCA output jacks  

9

 

Built-in 2-watt amplifier 

 
Each SoundBrick is built to exacting quality standards using state-of-the-art SMT 
(surface mount) assembly for outstanding reliability and years of dependable service. 
To get the best possible performance from your SoundBrick, 

please take the time to 

read this manual

 and fully familiarize yourself with how the SoundBrick works before 

you begin installation. 

Summary of Contents for 550N

Page 1: ...rick 550N 11 2007 INSTALLATION AND OPERATION MANUAL SoundBrick Model 550N Quick install instructions on back cover Please leave this manual with the unit at all times Important warranty information en...

Page 2: ...11 Step 2 Connections 12 Step 3 Load Messages 13 Tape Load 13 Phone Load Remote Access 14 Step 4 Adjust Volume 15 Message Play Operation 16 MOH Message Play 16 Night Answer 16 Wall Mounting Instructi...

Page 3: ...ional timer ensures night answer is operational at the correct times each day and eliminates the chance of lost calls should the staff forget to turn off the night answer switch The SoundBrick 550N is...

Page 4: ...ck and about your messaging provider You will need this information should you require assistance installing or configuring the unit and when you need a new audio program Dealer name Contact person Ph...

Page 5: ...cates the power supply is connected and plugged into an AC outlet and the power switch is on Monitor speaker A built in speaker useful for listening to the tape while downloading and listening to the...

Page 6: ...ng tape Off On no flash Loading tape now On no flash Off Playing message now Alternating flash Tape load error Simultaneous flash Hardware error Table 1 Play Light Load Light Indications Status light...

Page 7: ...Power supply connector 12VDC 500mA center pin positive Power switch 10 option select DIP switches used to set night answer message size bandwidth passwords night answer rings night answer on off and i...

Page 8: ...message 2 MOH message only or 3 Night message only Both MOH and Night Answer Tape less than 20 seconds silence MOH message 10 seconds silence Night message at least 30 seconds silence Record the MOH...

Page 9: ...ding time by one half To determine the size of the MOH message subtract the night message size 30 or 60 seconds option select switch 1 from the total memory as shown below Memory Size Bandwidth Night...

Page 10: ...icture shown above switches 1 and 2 are off and switches 3 through 10 are on Switch Option Possible Values 1 Night message size On 60 seconds Off 30 seconds 2 Bandwidth On 11 5KHz Off 6 5KHz 3 4 Passw...

Page 11: ...to phone load the MOH or night message the appropriate password must be entered by touch tone SW3 SW4 MOH Password Night Password OFF OFF 2468 1234 OFF ON 6453 5384 ON OFF 4655 7262 ON ON 2463 5673 T...

Page 12: ...t away or farther if necessary from such devices To help protect against power surges and other electrical problems the use of a quality surge suppressor strip which is different from a standard multi...

Page 13: ...k using an RJ 11 telco cable included IMPORTANT NOTE The SoundBrick 550N must only be connected to a standard analog loop start telephone line ahead of any other equipment using that line Installation...

Page 14: ...id play light IMPORTANT NOTE Once the SoundBrick is loaded and playing you do not have to leave the tape in the unit The audio program is stored in non volatile flash memory which is not erased if pow...

Page 15: ...start erase While the message is being erased the unit beeps once per second After erase is complete you are returned to the user menu 3 Record Records the selected message through the phone Important...

Page 16: ...swer is indicated by the status light on the front panel see status light table on page 6 for details Manual On Off Use switch 9 to turn night answer on and off switch on night answer on switch off ni...

Page 17: ...when choosing a mounting wall Make sure the wall s construction is sufficiently strong to support the weight of the unit securely Make sure both screws are driven into studs or other sturdy supports n...

Page 18: ...WHATSOEVER ON ACCOUNT OF DEFECTS TO SUCH PRODUCT LIMITATIONS EXCEPT AS STATED ABOVE THERE ARE NO WARRANTIES EXPRESS OR IMPLIED THAT EXTEND BEYOND THE SPECIFICATIONS FOR THE PRODUCT NEL TECH EXPRESSLY...

Page 19: ...ceives calls first Turn night answer on switch 9 or trigger Change answer rings to lower number switches 5 6 Tape load error play load lights flash together Tape is worn out or not prepared to guideli...

Page 20: ...hen it is pointing towards the switch numbers and off when it is pointing away from the switch numbers 2 Connect the power supply and phone system MOH port as shown above Connect night answer phone li...

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