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11
Thi a a
d e
c e :
• Damage that is the result of misuse, abuse, accident (including but not limited to damage
by water), faulty hookup, defective or maladjusted associated equipment, or the use of the
Product with equipment for which it was not intended.
• Cosmetic defects that appear more than thirty (30) days after the date of purchase. Cosmetic
damage caused by improper handling is also excluded.
• Products that are used for commercial purposes.
• The cost of removing or reinstalling the Product.
• Damage that occurs while the Product is being shipped to whoever will service it. See the
information above regarding shipping procedures.
This warranty is void if:
• The Product identification or serial number label is removed or defaced in any way.
• The Product is serviced or repaired by any one other than soundmatters or an authorized
soundmatters dealer or service agency.
F a a
i f
a i c
ac :
soundmatters,inc san francisco, ca 94110
phone 800-698 SOMA (800-698-7662)
email: service@soundmatters.com
web: www.soundmatters.com
5. Warranty/Service
There are two things you must do to ensure trouble free service in the event you need warranty
repairs.
1. Keep your original sales receipt in a safe place. A copy of the receipt will be required to
obtain warranty service.
2. Be sure your retail dealer has written the date, the model number, and the serial number (if
applicable) of the Product on the receipt.
To give yourself an extra measure of protection, make a separate record of the information
about your purchase and keep it in a safe place. In the event you misplace the sales receipt,
your dealer may be able to give you a copy. Take a moment now to read the terms of your
warranty. Check to be sure your sales receipt is dated and has the Product model number and
serial number (if applicable) on it. Then put it away in a safe place.
When shipping a product in for service:
• Email or call soundmatters for the proper ship to address for servicing and an RMA (return
merchandise copy of your original sales receipt that has the date, the Product model number
and serial number (if applicable) written on it. You must place your RMA number on the
shipping label of any unit returned to soundmatters for service.
• Always ship Products in the complete original packing material.
• Avoid shipping Products via the Postal service. If you must use the Postal service, be sure to
register and insure the package.
d a e Li i ed Wa a
soundmatters, inc.(soundmatters) warrants to the original consumer purchaser of the
soundmatters Products described in this manual, that the Product will be free from defects
in materials and workmanship for a period of two (2) years after the date of purchase.
soundmatters’ sole obligation under this warranty shall be to provide, without charge, parts
and labor necessary to remedy the defects, if any, that appear during the warranty period.
This warranty is the sole and exclusive express warranty given with respect to the Product. All
other express warranties are hereby excluded. Neither soundmatters nor the authorized dealer
who sells the Product is responsible for indirect, incidental, or consequential damages. Some
states do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation or exclusion may not apply to you. This warranty gives you specific legal rights
and you may also have other rights, which vary from state to state.
IMPORTANT – Keep your original sales receipt. Be sure the retail dealer has written on it the
date, model number, and serial number (if applicable) of the Product. This information is
required for warranty service.
Thi a a
i li i ed :
• Products purchased from authorized soundmatters retail dealers in North America.
soundmatters will supply a list of authorized dealers on request.
In order to obtain service you must:
• Return the Product, freight prepaid, to the soundmatters dealer from which it was purchased,
an authorized soundmatters independent service agency, or to soundmatters. If necessary
you may call soundmatters Customer Service Department for the names and addresses of
authorized independent service agencies in your area.
• Provide proof of purchase in the form of a copy of your original sales receipt, the date,
model number, and serial number (if applicable) of the Product must be written on the sales
receipt.
