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Q2: Why are the earbuds still connected to my phone after placing back?
•
The charging case is out of battery. The case will not turn off the earbuds if the
case battery dead.
•
Please make sure the earbuds are placed properly in the charging case. And wipe
the charging metal sheet and pin needle with a microfiber cloth to keep charging
connectors on both earbuds and charging case clean.
Q3: Why the playtime does not match as advertised?
A single charge of the earbuds will not give you 40 hours playtime constantly. The
earbuds work around 10 hours per charge with average use. The charging case provides
another 3 recharges.
Warranty Conditions
A new product purchased in the Alza.cz sales network is guaranteed for 2 years. If you
need repair or other services during the warranty period, contact the product seller
directly, you must provide the original proof of purchase with the date of purchase.
The following are considered to be a conflict with the warranty conditions, for
which the claimed claim may not be recognized:
•
Using the product for any purpose other than that for which the product is intended
or failing to follow the instructions for maintenance, operation, and service of the
product.
•
Damage to the product by a natural disaster, the intervention of an unauthorized
person or mechanically through the fault of the buyer (e.g., during transport,
cleaning by inappropriate means, etc.).
•
Natural wear and aging of consumables or components during use (such as
batteries, etc.).
•
Exposure to adverse external influences, such as sunlight and other radiation or
electromagnetic fields, fluid intrusion, object intrusion, mains overvoltage,
electrostatic discharge voltage (including lightning), faulty supply or input voltage and
inappropriate polarity of this voltage, chemical processes such as used power
supplies, etc.
•
If anyone has made modifications, modifications, alterations to the design or
adaptation to change or extend the functions of the product compared to the
purchased design or use of non-original components.
