9
PREPARATION
Place the unit on a firm, level surface and plug into a grounded 120 V, 60 Hz power outlet . Only operate
the unit in upright position .
Insert two AAA batteries into the remote control before using (batteries not included) . *(Not all products
will include a remote control .)
Please note that infrared heaters do not heat like a traditional space heater . You should not expect infrared
heaters to blow hot air like a traditional space heater . Infrared heaters heat objects not air . Infrared
heaters are intended to supplement an already heated, insulated room . Square footage specifications
assume a single enclosed room not an entire home . Infrared heaters do not heat through walls, floors, and
are not intended to replace a main heat source . Infrared heat can take at least 24 hours to warm a room
but operate much more efficiently to maintain the desired temperature . Infrared heaters will not work
well in uninsulated unheated spaces like screened in porches, RV’s, garages, unheated basements, etc .
TROUBLESHOOTING
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
The unit does not
turn on .
1 . The power cord is not plugged in .
2 . The electricity at the main fuse
box is not working .
3 . The battery in the remote control
is dead .
4 . The thermostat on the heater
is set lower than the room
temperature .
1 . Plug the power cord into an electrical
outlet .
2 . Check the electricity at the main fuse
box .
3 . Replace the batteries in the remote
control .
4 . Increase the thermostat temperature
on the heater for a higher heat setting .
The unit displays
an error code
“E1”
1 . The heater has overheated .
2 . Insufficient power to the unit
3 . The air filter is clogged .
4 . Insufficient air flow to the heater .
1 . Unplug the heater from the wall and
sides, wait a few seconds then plug the
power cord back in .
2 . Make sure the unit is plugged into
a dedicated 3-prong outlet, with no
extension cords or surge protectors .
3 . Clean the air filter located on the back
of the unit . see page 13 .
4 . Move the unit at least 3ft from the wall .
The unit displays
an error code
“E2”
1 . Temperature sensor not
functioning properly .
1 . Please contact technical support .
The units won’t
mist and mist
indicator light is
flashing
1 . Water tank is empty or not
enough water in the water tank
1 . Add additional water to the tank .
