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P

LATINUM 

S

ERIES 

R

ANGE

OWNER’S MANUAL 1185836 REV 8 (9/14)

 PAGE

41    

OF 47

T

ROUBLESHOOTING

 

 

WARNING

ADJUSTMENTS AND SERVICE WORK MAY BE PERFORMED ONLY BY A QUALIFIED TECHNICIAN WHO IS 

EXPERIENCED IN, AND KNOWLEDGEABLE WITH, THE OPERATION OF COMMERCIAL COOKING EQUIPMENT. 

HOWEVER, TO ASSURE YOUR CONFIDENCE, CONTACT YOUR AUTHORIZED SERVICE AGENCY FOR RELIABLE 

SERVICE, DEPENDABLE ADVICE OR OTHER ASSISTANCE, AND FOR GENUINE FACTORY PARTS.

 

 

NOTICE

Warranty will be void and the manufacturer is relieved of all liability if service work is performed by other than a qualified 

technician, or if other than genuine Southbend replacement parts are installed.

Replacement parts (including parts not listed in this manual) may be ordered either through a Southbend Authorized Parts 

Distributor or a Southbend Authorized Service Agency.

When ordering parts, please supply the Model Number, Serial Number, Part Number, and Part Description.

In case of problems in operation at initial installation, check type of gas and manifold pressure and compare with 

information listed on the serial plate.

TROUBLESHOOTING FLOWCHARTS, PROCEDURES, AND WIRING DIAGRAMS 

Find the symptom below that corresponds to the malfunction, then turn to the corresponding page. Follow the flowchart on 

that page until the problem is solved.

Troubleshooting Flowchart, Procedure, or Wiring Diagram

Page

 Troubleshooting Oven 

42

 Troubleshooting Base Oven

43

 Troubleshooting Oven Pilot

43

 Flowchart of 120 Volt Electronic Ignition (Option)

44

 Convection-Oven Blower Runs Intermittently

45

 Convection-Oven Blower Does Not Run

46

 Wiring Diagram for Oven Bases with Standing Pilot

47

 Wiring Diagram for 120 Volt Oven Bases with Electronic Ignition

48

 Wiring Diagram for 240 Volt Oven Bases with Electronic Ignition

49

 

 

NOTICE

This section contains troubleshooting flowcharts, procedures, and electric schematics to assist a qualified service 

technician in the servicing of Southbend cooking equipment. Information in the troubleshooting section is intended only 

as a guideline to isolate and test components. Before performing repair or ordering parts contact a Southbend Technical 

Service representative at 919-762-1000 option 2.

T

ROUBLESHOOTING

Summary of Contents for P32A-XX

Page 1: ...en Burner Griddle Models Graduated Hot Top Models Uniform Hot Top Models Plancha Models French Top Models Charbroliler Models Standard Griddle Models Thermostatic Griddle Models Wood Smoker WARNING Im...

Page 2: ...urchaser of equipment must post in a prominent location detailed instructions to be followed in the event the operator smells gas Obtain the instructions from the local gas supplier WARNING ELECTRIC S...

Page 3: ...he type of base see Figure 1 below On models with oven bases the serial plate is located on the backside of the kick plate below the oven door lift the kick plate straight up and tilt the top edge out...

Page 4: ...be disconnected from the gas supply piping system during any pressure testing of that system at test pressures in excess of 1 2 psi 3 45 kPa 2 The appliance must be isolated from the gas supply pipin...

Page 5: ...d be installed at least 2 above the top of the flue riser If the sectional range is connected directly to an outside flue a CSA design certified down draft diverter must be installed In case of unsati...

Page 6: ...odels and 4 8 amps for A Models The 208 240V models have a terminal block for connection to a single phase 208 240V source 1 0 amps for D Models and 2 6 amps for the A Models The appliance when instal...

Page 7: ...cted appliances are in the OFF position 2 Turn on the gas supply shut off valve s 3 Light the standing pilots of each connected appliance 4 Light the ovens of the sectional range first then wait six m...

Page 8: ...and steady some slight yellowing of the flame tips may occur when using propane gas While cooking do not allow excessive drippings and or debris to accumulate on or below the burners When necessary pu...

Page 9: ...d abuse equipment by leaving the burner on HIGH all the time Damage to the plates and certain electronic components may occur and MAY VOID YOUR WARRANTY During idle periods turn the control to LOW to...

Page 10: ...ne gas Do not waste gas and abuse equipment by leaving the burner on HIGH all the time Damage to the plates and certain electronic components may occur and MAY VOID YOUR WARRANTY When done cooking tur...

Page 11: ...ne gas Do not waste gas and abuse equipment by leaving the burner on HIGH all the time Damage to the plates and certain electronic components may occur and MAY VOID YOUR WARRANTY When done cooking tur...

Page 12: ...control knob to HIGH Visually check that the burner ignites The gas does NOT automatically shut off if the burner does not ignite If the burner does not ignite check and or light the pilots see proced...

Page 13: ...e Do not soak the wood overnight as it will become too saturated and delay ignition WARNING CAUTION Never use treated wood When burned treated wood can release pollutants harmful to your health into t...

Page 14: ...omponents may occur and MAY VOID YOUR WARRANTY When necessary while cooking pull out and empty the grease drawer When done cooking turn the appropriate control knob to OFF The pilot should remain lit...

Page 15: ...ntrol to LOW to keep the griddle warm Do not allow the griddle to overheat above 550 F 288 C as this will cause warping or breakage When necessary while cooking pull out and empty the grease drawer Wh...

Page 16: ...y the grease drawer When done cooking turn the appropriate control knob to OFF The pilot should remain lit Each griddle section up to 36 wide has a single pilot that is lit using a long match inserted...

Page 17: ...elect on the thermostat the cooking temperature appropriate for the food to be cooked 6 For convection ovens select the fan speed appropriate for the food to be cooked FOR UNITS WITH ELECTRONIC IGNITI...

Page 18: ...oz Use temperature and time recommended by manufacturer for convection ovens for a 3 pan load 10 400 3 48 Fruit pies 46 oz frozen Use temperature and time from manufacturer s directions for convection...

Page 19: ...temperature Cake settles slightly in the center bake longer or raise oven temperature slightly Do not open doors too often for long periods Pies have uneven color reduce number of pies per rack Meats...

Page 20: ...around burners air mixers and orifices if depris has accumulated in these areas 2 Check for proper pilot operation Check that the pilot flames are blue with little or no yellow in the flame tips stab...

Page 21: ...Before cleaning hot top surfaces allow them to cool If water is used on hot tops while they are still hot they may crack so avoid this practice The hot top plates can be removed and cleaned with hot w...

Page 22: ...ted bases Consult the manuals of those appliances when they are being installed as part of a sectional range battery STEP 1 UNPACKING IMMEDIATELY INSPECT FOR SHIPPING DAMAGE All containers should be e...

Page 23: ...sponding mating thread The legs can be adjusted to overcome a slightly uneven floor 1 Raise the range sufficiently to allow the legs to be attached For safety shore up and support the range with an ad...

Page 24: ...and 3 the restraining means should be attached to a frame member on the back of the unit A set of four casters is packed with units ordered with casters instead of legs A threaded leg pad is fastened...

Page 25: ...ACH RESTRAINT TO UNIT MOUNTED ON CASTERS NOTICE For an appliance equipped with casters 1 the installation shall be made with a connector that complies with the Standard for Connectors for Movable Gas...

Page 26: ...l that unit Use a long spirit level four ways across front top rail and the rear edge and along each side edge 3 If not already in place attach pipe union to front manifold of the battery Screw it in...

Page 27: ...ackets with the four provided 1 4 20x3 4 hex head bolts flat washers and lockwashers Also secure the bottom edge of the flue riser to the top rear edge of the sectional range using the provided 10 she...

Page 28: ...opriate authorized Southbend Service Representative or the Southbend Service Department Failure to install with proper orifice sizing will result in poor performance and may void the warranty The sect...

Page 29: ...minimum clearances are satisfied see page 4 8 Check that there is sufficient clearance to open all doors and pull out all grease trays and crumb trays 9 Check that adequate ventilation fresh air supp...

Page 30: ...urners and allow all battery sections to cool STEP 11 ATTACH VALVE PANEL S AND FRONT TRIM PANELS Attach the valve panel s and front trim panels as follows 1 After the battery has cooled again check al...

Page 31: ...te straight up and tilt the top edge out and down On models with a cabinet base the serial plate is located inside the left cabinet door On modular countertop models the serial plate is located inside...

Page 32: ...en solid tops are lowered into position because the rear openings of the burner compartment are not adequate to vent the enormous flue products generated by over gassed burners The unburned gas will i...

Page 33: ...wdriver through the opening in the valve panel between the control knobs and turn the appropriate pilot adjustment screw counterclockwise to increase the size of the pilot flame or clockwise to decrea...

Page 34: ...uses a soft or yellow tipped flame The pilot is beside the burner and is held in position by a bracket To adjust the pilot flame insert a screwdriver through the opening in the valve panel beside the...

Page 35: ...adjust the pilot flame insert a screwdriver through the opening in the valve panel beside the control knob and turn the pilot adjustment screw counterclockwise to increase the size of the pilot flame...

Page 36: ...nsecutive measurements 4 If the average temperature of any section is not within 30 F of the knob setting 300 F adjust the corresponding thermostatic valve To do so remove the control knob being caref...

Page 37: ...but the pilot adjustment valve is located in the gas line between the safety switch and the pilot If the pilot needs adjustment do the following 1 Remove the control knobs and remove the valve panel...

Page 38: ...uld be recalibrated if the reading is not within 20 degrees of the dial setting 400 F If calibration is required adjust the thermostat as follows 5 Remove the oven temperature control knob Be careful...

Page 39: ...ted by using a screwdriver to turn the adjusting screw on the pilot line valve see drawing below The pilot line valve is located behind the kick panel below the oven door To gain access lift the kick...

Page 40: ...Remove the plug and install a fitting appropriate to connect a manometer 3 Turn ON all gas supply valves and light all pilots 4 Turn all burners and ovens to full ON position and read manometer 5 If m...

Page 41: ...and manifold pressure and compare with information listed on the serial plate TROUBLESHOOTING FLOWCHARTS PROCEDURES AND WIRING DIAGRAMS Find the symptom below that corresponds to the malfunction then...

Page 42: ...er motor Problem with wiring Oven will not maintain set temperature Problem with oven thermostat Problem with door switch Oven door too difficult to lift Problem with door spring Problem with door rol...

Page 43: ...rmopile The voltage should read abobe 450 millivolts If the pilot is not lit attempt to light the pilot by raising the kick panel slightly and rotating its top edge outward Press and hold the button o...

Page 44: ...solenoid have power Replace ignition module and attempt to ignite oven Check all wiring and connections between ignition module and solenoid If wire breaks or loose connections are not found call Sou...

Page 45: ...ir vents are not obstructed Check that the blower motor is not pressing against the wall behind the range Check for excessive grease and dust buildup on the motor Check for sources of excessive heat b...

Page 46: ...control switch Replace the blower control switch Check that the switch wires and terminals are secure Reconnect the power supply Use a voltmeter to measure the voltage across the center terminals of...

Page 47: ...re the voltage between the black wire and the white wire Remove the wire nuts from the red white and black wires Check that the resistance across the white and black wires is approximately 1 9 ohms Ch...

Page 48: ...PLATINUM SERIES RANGE PAGE 48 OF 47 OWNER S MANUAL 1185836 REV 8 9 14 Wiring Diagram for Oven Bases with Standing Pilot Figure 19 TROUBLESHOOTING...

Page 49: ...PLATINUM SERIES RANGE OWNER S MANUAL 1185836 REV 8 9 14 PAGE 49 OF 47 Wiring Diagram for 120 Volt Oven Bases with Electronic Ignition Figure 20 TROUBLESHOOTING...

Page 50: ...PLATINUM SERIES RANGE PAGE 50 OF 47 OWNER S MANUAL 1185836 REV 8 9 14 Wiring Diagram for 240 Volt Oven Bases with Electronic Ignition Figure 21 TROUBLESHOOTING...

Page 51: ...PLATINUM SERIES RANGE OWNER S MANUAL 1185836 REV 8 9 14 PAGE 51 OF 47 Notes...

Page 52: ...PLATINUM SERIES RANGE PAGE 52 OF 47 OWNER S MANUAL 1185836 REV 8 9 14 Notes...

Page 53: ...PLATINUM SERIES RANGE OWNER S MANUAL 1185836 REV 8 9 14 PAGE 53 OF 47 Notes...

Page 54: ...at replacement parts and occasional professional service may be necessary to extend the useful life of this appliance When service is needed contact a Southbend Authorized Service Agency or your deale...

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