Troubleshooting
Troubleshooting
Troubleshooting
The Problem: My massage chair isn’t operating when
I select a program.
Possible solutions
• Ensure the chair is fully plugged in.
• Check to make sure the power switch is in the “ON” position on the back of
the chair.
• Choose a mode on the control panel.
• The problem lies within an inner circuit. Contact a professional electrician or
support@SpaDynamix.com
.
The Problem: My massage chair makes a lot of noise during operation.
Possible solution: You are likely hearing the noise from the motor and other
mechanical parts. Some noise is normal.
The Problem: I notice a difference between the height of the
right and left motors. One might be higher than the other.
Possible solution: The massage rollers do not always run at the same level. This
is part of normal operation.
The Problem: The sound within the chair became much louder.
Possible solutions: You may have been using the chair continuously for too long.
Turn off the chair for at least 30 minutes, then check to see if you still notice the
difference.
With consistent use, the internal parts of your chair can wear over time. This is
normal. Contact an authorized maintenance professional for repairs.
The Problem: My massage stopped unexpectedly during a session.
Possible solutions:
• The massage cycle may have ended.
• You may have been using your chair for too long. Wait 30 minutes before
selecting another cycle.
• There is a mechanical problem. Contact
support@SpaDynamix.com
for
further assistance.
The Problem: I cannot use the backrest or leg rest as intended.
Possible solutions: Check the surrounding area for clearance and other
obstacles.
The Problem: I cannot get my chair to return to a default position.
Possible solutions: This may occur when you use the chair continuously for too
long or when the massage period ends. Wait 30 minutes and try again. If the
problem persists, contact an authorized maintenance professional for repairs.
The Problem: The electrical wire is hot to the touch.
This may occur from overuse. Allow your chair to rest for 30 minutes and try
again.
Caution
If you notice any signs of overheating, turn off your unit and unplug immediately.
Contact an authorized maintenance professional for more information.
This troubleshooting guide provides examples of common issues but is not
a comprehensive resource. Should you experience issues with your chair,
discontinue use and contact Spa Dynamix® at
888-243-5772
or
support@SpaDynamix.com
.
NOTE:
• For repairs, please contact the distributor or after sales service. For more
information, refer to your enclosed warranty card.
• Any questions directed to customer service may be recorded for training
purposes.
•
The instructions of specifications of this product may change without notice.
•
Should your chair need repair, customer service can help you find a qualified
repair center.
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