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without a valid RMA may result in delays in service or loss of the item. If your
RMA is approved, your RMA number is only valid for 30 days from the date of
issue, and only for items originally listed on the RMA request form. In addition,
SC reserves the right to charge a small shipping and handling fee in
connection with the fulfillment of any valid claim. Please include $11.95 for
return shipping & insurance. (For U.S. customers only. CHECK OR MONEY
ORDER ONLY, NON-REFUNDABLE). International customers pay different
amount of shipping & insurance. We will send detailed information along with
the RMA number.
Proof of Purchase or Proof of Warranty Coverage
We pride ourselves on providing top-quality scouting cameras for your hunting,
research and security needs, and take quality seriously. We are constantly
evolving our designs to ensure our products do the best job possible. When
requesting warranty coverage, we may require the following:
a)
Warranty registration within 30 days of the original purchase date, via
mail in warranty card or online at the SC website is required for
warranty coverage to be valid.
b)
We may require proof that the claim is valid. In this regard, we may
ask you to, for example, trouble shoot service issues via phone,
e-mail or other electronic means, return your product to us for
warranty coverage verification, or provide such other proof to allow us
to determine the validity of warranty coverage on your claim. This
most likely will require you to send your product in to us.
c)
We may require you to provide us with your purchase receipt as proof
of purchase from an authorized dealer.
Exclusions and Limitations
Except for the limited warranty expressly set forth above or to the extent restricted
or prohibited by applicable law, SC expressly disclaims any and all other
warranties express or implied, including any warranty of quality, merchantability, or
fitness for a particular purpose, and you specifically agree that SC shall not be
liable for any special, incidental, indirect, punitive, or consequential damages
for breach of any warranty of any type on any SC product.
In addition to and without limiting the generality of the foregoing disclaimers, the
limited warranty does not, under any circumstances, cover the refund or
reimbursement of the cost of any wireless data charges incurred while
warranty services are being rendered. Wireless data plan management is
solely the purview of the account holder and should be managed accordingly if
warranty service is necessary.
Warranty coverage is specifically limited to the original purchaser of the
product and does not extend to any subsequent parties. Warranty coverage is
exclusively limited to purchases made through an authorized dealer or retailer.
The refurbished item will carry, (1) the remaining balance of the warranty period of
the original warranted item, (2) 90-day limited warranty, which ever is longer.
The repair or replacement does not extend the original warranty period.
This warranty is void if the product housing has been removed, if the product’s
label, logo or serial number has been removed.
The following item are expressly excluded from warranty coverage:
Any damage, malfunction or degradation of performance resulting from use
of the product in an environment not meeting the operating specifications
set forth in the user manual. Spartan Cameras are very water resistant;
however they are not water proof.
Any damage, malfunction or degradation of performance resulting from
failure to properly prepare and transport the product as prescribed in
published product materials
Any damage, malfunction or degradation of performance resulting from
improper use or connection to incompatible batteries, power supplies or
memory.
Any damage resulting from attempts by personnel other than SC
representatives to install, repair or service the product unless directed by a
SC representative.
The replacement of items that have been abused, misused, or tampered
with in any way.
The repair of an item that has been modified or integrated with other products
when the effect of such modification or integration increases the time or
difficulty of servicing the product or degrades performance or reliability.
The performance of software or firmware updates or upgrades.
The correction of user programing errors.
Unclaimed Items
It is the customer’s responsibility to respond to any inquiry initialized from our
warranty department. SC will only keep the returned goods for 6 months.
Unclaimed returned item(s) will be discarded after 6 months.
If the product is beyond the warranty period, the price for repairing or replacing
may vary. Please allow 6-8 weeks for delivery.
