GB
11
GB
5. GENERAL WARRANTY TERMS AND
CONDITIONS
5.1 SCOPE OF APPLICATION
These General Warranty Terms and Conditions apply to the relationship
between the manufacturer, Spartherm Feuerungstechnik GmbH, and the
dealer/ intermediary. They are not the same as the contract and warranty
terms and conditions which the dealer/intermediary passes on or may pass
on to its customers in a particular case.
5.2 GENERAL INFORM
This quality manufactured product is state of the art. The materials used
were meticulously selected and are constantly checked, as is our entire
production process Setting up or installing this product requires special-
ized knowledge. Our products may therefore only be installed and commis-
sioned by specialized firms and in compliance with statutory regulations as
amended.
5.3 WARRANTY PERIOD
The General Warranty Terms and Conditions apply only within the Federal
Republic of Germany and the European Union. The warranty period and
scope of the warranty in accordance with these terms and conditions shall
apply apart from the statutory guarantee, which remains unaffected.
Spartherm Feuerungstechnik GmbH offers a 24-months’ warranty on ebios-
fire units (stand-alone and inserts).
Spartherm Feuerungstechnik GmbH offers a 6-months’ warranty on wear-
ing parts in the area of the fire, such as wicks, burner mats, gaskets and
ceramics.
5.4 REQUIREMENT OF EFFECTIVENESS FOR THE
WARRANT
The warranty period starts on the date of delivery to the deal-er/intermedi-
ary. This must be verified from a document such as an invoice with the
dealer/intermediary’s confirmation of delivery. The warranty certificate
relating to the product must be produced by the claimant when making a
warranty claim.
If such proof is not produced Spartherm Feuerungstechnik GmbH shall not
be obliged to honour the warranty.
5.5 WARRANTY EXCLUSIONS
The warranty does not cover:
• Product wear
Wick / burner mat due to thermal load
• Surfaces
Discolouration of the paintwork or the galvanised surfaces of the fire
unit and/or the burner due to thermal load or overload.
• Glass:
Dirt caused by soot or burned-on residues of burnt materials. Colour
changes or other visual changes caused by thermal load.
• Use of unsuitable or unspecified fuel. The recommended fuel for your
ebios-fire is bioethanol with a concentration of more than 96%, marke-
ted by Spartherm Feuerungstechnik GmbH.
• Incorrect transport and/or storage
• Careless handling of breakable parts such as glass and ceramics
• Improper handling and/or use
• Improperly fuelling the unit
• Lack of maintenance
• Lack of maintenance
• Failure to follow the installation and operating instructions
• Unauthorized modifications to the unit
