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7.3 WARRANTY EXTENSION TO 10 YEARS FOR THE
INITIAL PURCHASERS OF THE FIREPLACE INSERT
BODY.
Spartherm Feuerungstechnik GmbH has extended the warranty time of the
body of fireplace insert for initial purchasers from 5 to 10 years. This requires,
however, that the fireplace insert is registered online using the serial number
within six months of purchase on the homepage www.spartherm.com/Service/
7.4 WARRANTY EXCLUSION
The following in particular is excluded from the warranty:
• Product wear
• Fireclay/vermiculite
These are natural products that are subject to expansion and shrinking each
time they are heated. This can cause cracks to appear. The combustion cham-
ber linings will remain fully functional, provided they are still in position and
are not broken.
The surfaces:
• Discolouration of the coating or galvanic surfaces due to excessive thermal
loading or overheating.
The vertical sliding mechanism:
• Failure to comply with installation guidelines, resulting in overheating of
the guide rollers and bearings.
The seals:
• Reductions in sealing strength due to seal hardening as a result of thermal
loading.
The viewing panes:
• Contamination due to soot or other burnt-on residue of combustion mate-
rials and visual deterioration due to thermal loading.
• Incorrect transportation and/or incorrect storage.
• Inappropriate or careless handling of fragile components, such as glass
or ceramics.
• Incorrect handling and/or use
• Lack of maintenance
• Incorrect installation or connection of the appliance
• Failure to observe the installation and operating instructions
• Technical changes to the device by third parties Furthermore
The warranty does not cover:
• System parts which were not provided by the manufacturer
• Products containing accessories which have not been authorised by the
manufacturer
• Products which display characteristics which indicate incorrect repairs or
other interventions
7.5 WARRANTY CONDITIONS
The warranty declaration requires that the consumer/dealer accepts this war-
ranty declaration from Spartherm in writing.
This is done via:
a) Registration within 24 months as of the date of purchase on the Spartherm
homepage; go to www.spartherm.com/Service/Extended warranty and
b) presentation of the original proof of purchase for the Spartherm product
which is covered by this warranty and
c) by written error notification/presentation of the product as well as proof of
malfunctioning within the warranty period vis-à-vis Spartherm. In particular,
proof can be provided by presenting of proof of purchase.
For this warranty to be effective, correct installation and maintenance as per
the operating instructions and the recognised rules of engineering are nec-
essary, e.g. by a specialist company or authorised specialist and compliance
with the operating instructions and use of the products as per the technical
and care instructions from Spartherm.
Only components that have been produced or are recommended by Spartherm
may be used as spare parts.
