AFTER SALES SUPPORT
0345 605 2070
19
TROUBLESHOOTING
Suspected malfunctions are often due to causes that the users can fix themselves.
Therefore check the product using this section. In most cases the problem can be
solved quickly.
Fault
Possible Cause
Solution
Motor does not run
No electricity
Check socket, cables and
plugs.Damaged cable: Have
repairedby a service agent. Do
not patchcables with insulation
tape. Damaged switch: Have
repaired by a service agent.See
section on chain brake.
Worn carbon brushes
Carbon brushes need replacing
Chain does not move Chain brake
Check the chain brake and
release if necessary
Poor cutting
performance
Blunt saw chain
Sharpen or replace the saw
chain
Chain tension
Check chain tension
Saw chain fitted incorrectly Check saw chain
Chain jumps off
guide bar
Chain tension
Check chain tension
Chain works with
difficulty
Chain tension
Check chain tension
Chain becomes hot
Chain lubricant
Check oil level
Check chain lubrication
WARNING!
Only perform the steps described within these instructions! All
further inspection, maintenance and repair work must be performed by
an authorized service centre (call the helpline on 0345 605 2070) if you
cannot solve the problem yourself!
