apps.
1.
To reboot the device in safe mode and temporarily disable all downloaded apps,
2.
Once in safe mode, wait to see if the problem goes away.
l
If the issue isn't resolved in safe mode
, a downloaded app is most likely not causing the
issue. Restart the device and try other troubleshooting solutions. Restart the device and
try other troubleshooting solutions.
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If the issue is resolved in safe mode
, a downloaded app is most likely causing the issue.
To find out which app it is:
a. Restart the device to exit safe mode.
b. One by one, uninstall recently downloaded apps. After each removal, restart the
device and check if the issue is resolved.
c. When you have identified and removed the app that was causing the problem,
you can reinstall the other apps that you removed.
EMPOWER module issues
My field software doesn’t recognize my EMPOWER module
l
Check module contacts and attachment.
It is possible the contacts between the module and the device are dirty, or that the module is not
attached correctly. Ensure that the module contacts are clean and that the screws are tightened
correctly.
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Your field software is not configured to communicate with the EMPOWER module.
Check that your field software supports the EMPOWER module directly and that the field software is
configured to talk to the EMPOWER module directly or through the correct COM port.
The EMPOWER Hub doesn’t show my module
l
Check module contacts and attachment.
It is possible the contacts between the module and the device are dirty, or that the module is not
attached correctly. Ensure that the module contacts are clean and that the screws are tightened
correctly.
Refer to the Trimble EMPOWER modules documentation here
www.trimble.com/empowermodules
for
more information.
Spectra Geospatial Ranger 5 Data Collector User Guide |
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Troubleshooting, downloading updates, and repair
