Wireless connectivity issues
Wi-Fi speed is slow
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Your network is running slow for all devices.
You should first check to see whether your network is slow on another device. Can you connect to
your wireless network and browse the web at normal speeds from another device? Try running a
Network Speed Test to ensure your Internet connection is functioning normally.
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Your Wi-Fi signal is weak.
Look at the Wireless network icon in the Notifications bar.
This icon
shows your current signal strength. If the icon is partially dimmed, move your device
closer to your wireless router to see if the signal improves. If your router is broadcasting on both a
2.4GHz and 5GHz frequency, try connecting to a different frequency. In general, a network operating
on the 5GHz frequency will be faster and less susceptible to interference, but will have a shorter
range than a 2.4GHz network.
GNSS accuracy issues
You may need to re-calibrate the compass, especially if you have removed or
See
Calibrating the compass, page 65
for more information.
Power and battery issues
Battery will not charge
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The battery is overheated, or too cold.
The battery will charge between 0 °C and +40 °C (+32 °F and +104 °F). If you have been using or
storing the battery and/or device in a particularly hot or cold environment, the battery may be
outside the safe charging temperature range. Sensors in the battery will prevent the battery from
charging until its temperature returns to a normal level.
Device will not start up
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The batteries do not have enough charge to power the device:
The internal batteries must be partially charged to boot the device, and the device must be between
–20 °C and +60 °C (–4 °F and +140 °F) to boot up. Plug the charger into the device and leave on
charge for 30 minutes then try to boot the device. If you see a battery indicator with a red charge
level and charger icon, it needs to continue charging before the device can turn on.
Spectra Geospatial Ranger 5 Data Collector User Guide |
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Troubleshooting, downloading updates, and repair
