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Spectralink 7420 and Spectralink 7440  User Guide

14088700 Version 13
September, 2013

27

Chapter 7 Troubleshooting

Improper function of the handset might be related to the installation of the Spectralink solution or 
failures related to the main system. Before declaring a handset for repair be sure that the main 
system is operating properly.

The following is a list of the most frequent issues.

Problem

Possible solution

The telephone freezes

Remove and replace the battery pack. Press    to turn on the telephone

The telephone does not 
ring

Check whether the ringer is SILENT or RINGER VOL. is OFF

The telephone cannot find a 
system ID at 
SUBSCRIPTION CREATE

Check whether the system is set to allow subscriptions

The telephone cannot 
subscribe even if system ID 
has been found

Check if Access Code is necessary

It is not possible to turn on 
the telephone

Check if battery is connected. If yes, charge the battery

The telephone turns off 
when receiving a call and 
going off-hook

Charge the battery. If still a problem change the battery as it might be 
defective.

Summary of Contents for 7420

Page 1: ...Spectralink 7420 and Spectralink 7440 User Guide 14088700 version 13 K009 K010 September 2013 ...

Page 2: ...ct identification copyright or other notices Notice Spectralink Corporation has prepared this document for use by Spectralink personnel and customers The drawings and specifications contained herein are the property of Spectralink and shall be neither reproduced in whole or in part without the prior written approval of Spectralink nor be implied to grant any license to make use or sell equipment m...

Page 3: ...Off 8 Making Calls 8 Answering Calls 9 During Calls 9 Using the Phone Book 10 Speed dial 11 Date and Time Function 11 Language 12 Navigating the Menu 12 List of Menu Functions 12 Shortcuts 14 Using the Alphanumeric Keyboard 14 Redialing 15 Checking the Battery Status 16 Profile set up Setting up the Handset 17 Subscription and Login To Create a Subscription 19 Login 19 Auto Login 20 Removing Subsc...

Page 4: ...bleshooting Technical information Approvals 28 Size and Weight 28 Capacity 28 Power Output 28 International Regulatory and Product Information 29 Important Safety Instructions 30 Intrinsic Safety 31 Battery Precautions 32 Notices 32 Limited Warranty 34 Spectralink Product Warranty Statement 35 END USER LICENSE AGREEMENT FOR SPECTRALINK SOFTWARE 36 ...

Page 5: ...dios televisions or fax machines areas where the handset can be covered its ventilation impaired liquid spilled on the unit or objects inserted into the handset through any openings areas with temperature extremes Check for small metal objects in the handset earpiece and mouthpiece before using the handset Do not store or locate flammable liquids gases or explosive materials in the same compartmen...

Page 6: ...5 hours to charge the handset from completely discharged to its full capacity Place the handset in the charger When the handset is turned on the display shows the charging status in line 3 For correct charging ensure that the room temperature is between 0 C and 25 C Do not place the handset in direct sunlight The battery has a built in heat sensor which will stop the charging if the battery temper...

Page 7: ...013 5 Battery Capacity The capacity of the battery depends on the use of backlight and talk time Battery capacity Active talk time up to 15 hours Standby time up to 150 hours Battery Disposal Visit http www spectralink com battery reycling for further guidance on battery recycling ...

Page 8: ... User Guide 14088700 Version 13 September 2013 6 Overview of Your Spectralink 7420 Spectralink 7440 Handset B A C D E F LED Heaqdset connector G H I J Alarm button Volume control Display Shows call information status icons and menu options ...

Page 9: ...ic mode names and messages F SILENT G Keyboard LOCK Change from pulse to DTMF on KIRK Wireless Server Long pause extra long change from pulse to DTMF a T appears in the display GAP standard Choose uppercase or lowercase letters in alphanumeric mode H Internal calls If residential systems Internal calls off hook not used on Spectralink DECT Server and Spectralink IP DECT Server Turns loudspeaker on...

Page 10: ...verage area Making Calls To make and receive calls the handset must be subscribed to a system To Dial Off Hook Dial Directly 1 Press to make a call The icon in the display flashes until connection is established 2 Dial number 3 Press to terminate the call To Dial On Hook Pre Dial 1 Dial number 4 Press to make a call The icon in the display flashes until connection is established 2 Press to termina...

Page 11: ...ion is established Internal Call Pre dial not on Spectralink DECT Server and Spectralink IP DECT Server Press the number of another handset on the base station Press the INTkey The icon in the display flashes until connection is established Answering Calls When the handset rings the LED flashes fast and the display shows the CLIP if presented If it is an external call or if no CLIP the display sho...

Page 12: ... BOOK or pressing MENU and scrolling to MENU PHONE BOOK To Add a New Contact 1 When on hook press the number to be stored max 24 digits 2 Press the key BOOK followed by the key 3 Enter the name using the digits 1 9 followed by the key After storing the telephone returns to standby mode If the display shows MEMORY FULL you have to delete one or more contacts from the telephone book To Delete a Cont...

Page 13: ...number The number is added to the speed dial list automatically To Store a Number in the Speed Dial List 1 Press MENU 2 Scroll to MENU SPEED DIAL using the or keys and then press 3 Use the or keys to scroll between the list numbers 4 Enter the number and then press After storing the number the telephone goes back to standby mode Delete or Change a Number in the Speed Dial List 1 Press MENU 2 Scrol...

Page 14: ...To Select a Language 1 Press MENU 2 Use the or keys to scroll to the MENU PROFILE SET UP and then press 3 Scroll to SET PROFILE LANGUAGE and then press 4 Scroll to the desired language and then press 5 To exit the menu press MENU 6 If an 11th language is present this will be shown This language is a specific dealer language and is factory programmed Navigating the Menu Press the MENU key to enter ...

Page 15: ...3 Key Click 4 Vibrator Spectralink 7440 only 5 B answer Auto answer 6 Start volume 7 out of range 8 Auto keylock 9 Language 10 Backlight 11 Advanced Auto Hook Any Key Answer Long Key Long Key time A Key Delay LS on B answer Standby text Headset alert Headset volume Off Hook MSF Ext Service Battery 1 Battery capacity Phone book Redial Mail ...

Page 16: ... appear in the display Spaces are made by using the 0 key The key switches between uppercase and lowercase letters The arrows move the cursor The left arrow is also used for deleting hold for 1 sec delete New letters can be inserted Change of key press and pauses lasting more than 1 second automatically moves the cursor to next position The 4th line of the display shows the possible alphanumeric k...

Page 17: ...U Redial and press 3 Scroll through the dialed numbers using the and keys 4 Press to make a call Numbers are named REDIAL CLIP or with the name Missed Call If you missed a call the LED flashes slowly and the display shows MISSED CALL Press the key REDIAL to see the missed call Press to call back If no number no clip is represented by a call only the LED flashes slowly afterwards Delete a CLIP or a...

Page 18: ...ind the number you wish to edit and press the digits you want to add to the number for example prefix O Checking the Battery Status In the Battery Menu you can check the battery status To read he correct status you have to remove the handset from the charger for at least one hour To View Battery Capacity 1 Press Menu to enter main menu 2 Scroll to MENU Battery and press 3 The the current status of...

Page 19: ... using and Confirm with Key click Turn the volume up and down using and Confirm with Vibrator Can be turned on off using and Confirm with only available with Spectralink 7440 B answer Auto Answer Can be turned on off using and Confirm with When turned on the telephone automatically goes off hook when ringing If subscribed to a Spectralink solution it automatically goes on hook when calls are termi...

Page 20: ...Spectralink 7420 and Spectralink 7440 User Guide 14088700 Version 13 September 2013 18 Backlight Can be turned on off using and Confirm with Advanced see Chap Advanced settings ...

Page 21: ...6 Enter the AC if required using the keyboard and press 7 If the subscription was successful the startup text is replaced by the standby text given into the system by the system administrator and is shown in the display If not the subscription has failed and you must redo the procedure If the handset is already subscribed to 10 systems you have to remove a subscription before creating a new subscr...

Page 22: ...elect Login and press 4 Scroll to Select Login Auto B 5 The selected system is marked with a B Note Only use Auto login A in separate systems without overlaps If a handset loses signal from the system the display showing OUT OF RANGE then after 20 seconds the handset will start searching for an alternative system available from the Login list and automatically change to this system Changing betwee...

Page 23: ...at 0000 5 Scroll to the subscription that you want to remove and press If the system in use is removed you have to either select one of the remaining systems or to subscribe to a new one If one of the systems not chosen is removed the handset remains connected to the system in use Changing Startup Text The startup text is predefined as e g Spectralink as factory default This can be changed by usin...

Page 24: ... system Sending and Receiving Messages This function depends on the system setup When you receive a message an envelope iconappears in the display The envelope icon indicates that you have one or more unread messages When the message is read the envelope icon disappears If the message contains a call back number this is displayed in the bottom line of the display As long as the call back number is...

Page 25: ...the to reply to the message 6 Enter your reply and then press the key to confirm the message 7 Press the key to confirm the number To Write a Message 1 While on hook press the R key MAIL OR Press MENU scroll to MENU MAIL and then press 2 Scroll to WRITE NEW MAIL and then press 3 Write your message and then press the key to confirm the message 4 Enter the number of the recipient and then press the ...

Page 26: ... locate the DELETE MAIL option and then press the key To Delete all Messages 1 While on hook press the R key MAIL OR Press MENU scroll to MENU MAIL and then press 2 Press 3 Scroll to the DELETE ALL MAIL Press the key To Lock or Unlock Messages 1 While on hook press the R key MAIL OR Press MENU scroll to MENU MAIL and then press 2 Scroll to the desired message 3 Press the key to open the message 4 ...

Page 27: ...hen you press the alarm key with a long key press If no number is assigned the alarm key it is possible to enter a new number This number is automatically added to the speed dial list Long key time Used to define the time for how long a key 0 1 2 9 should be pressed before it is detected as a long key press Key delay Used to define the time for how long the alarm key should be pressed before the a...

Page 28: ...the first letter in name and then BOOK Store a number Press BOOK after the number while on hook Enter redial and CLIP Press REDIAL in standby mode Message Press R MAIL while on hook Mute the ringer temporarily Press MUTE when the telephone is ringing Mute the microphone Press MUTE when the telephone is off hook Recall a number Press the INT key if residential system otherwise press the R key Pause...

Page 29: ...ephone freezes Remove and replace the battery pack Press to turn on the telephone The telephone does not ring Check whether the ringer is SILENT or RINGER VOL is OFF The telephone cannot find a system ID at SUBSCRIPTION CREATE Check whether the system is set to allow subscriptions The telephone cannot subscribe even if system ID has been found Check if Access Code is necessary It is not possible t...

Page 30: ... Electrical TBR6 DECT RF Access profile TBR 22 GAP EMC EN 301 489 1 6 EN 301 406 EN 60950 1 EN 50371 EN 61000 3 2 EN 61000 3 3 Size and Weight Size 149 x 50 x 28 mm Weight 123 g including battery 10 g Capacity Active talking time 12 hours Stand by time150 hours Power Output Maximum average output power emitted in average of six minutes 20 0 mW ...

Page 31: ...e el Spectralink 7420 7440 Handset cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999 5 CE Ελληνική Greek ΜΕ ΤΗΝ ΠΑΡΟΥΣΑ Spectralink ΔΗΛΩΝΕΙ ΟΤΙ Spectralink 7420 7440 handset ΣΥΜΜΟΡΦΩΝΕΤΑΙ ΠΡΟΣ ΤΙΣ ΟΥΣΙΩΔΕΙΣ ΑΠΑΙΤΗΣΕΙΣ ΚΑΙ ΤΙΣ ΛΟΙΠΕΣ ΣΧΕΤΙΚΕΣ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999 5 ΕΚ Français French Par la présente Spectralink déclare que l ap...

Page 32: ...inak Norsk Norwegian Spectralink erklærer herved at utstyret Spectralink 7420 7440 Handset er i samsvar med de grunnleggende krav og øvrige relevante krav i direktiv 1999 5 EF Polski Polish Niniejszym Spectralink oswiadcza ze Spectralink 7420 7440 Handset jest zgodne z zasadniczymi wymaganiami oraz innymi stosownymi postanowieniami Dyrektywy 1999 5 WE Português Portuguese Spectralink declara que e...

Page 33: ... Do not place the base or charger near microwave ovens radio equipment or non ground connected televisions These appliances may cause electrical interference to the base or handset 14 The charger must be placed on a hard flat surface and connected to a functional power source 15 This telephone will not operate in the event of a blackout Please keep a backup phone for emergencies 16 Installation mu...

Page 34: ... against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio...

Page 35: ... intentional or unintentional radiator shall caution the user that changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment NOTE EMC Cet appareil a été soumis à un essai et jugé conforme aux normes régissant les limites établies pour un dispositif numérique de classe B conformément aux règlements locaux Ces lim...

Page 36: ... misuse abuse neglect accident destruction or alteration of the serial number improper electrical voltages or currents repair alteration or maintenance by any person or party other than our authorized service facility or any violation of instructions furnished by us This warranty is also void if this product is removed from the country in which it was purchased by the original purchaser if it is u...

Page 37: ...roducts or parts may be new or reconditioned Spectralink warrants any replaced or repaired product or part for ninety 90 days from shipment or the remainder of the initial warranty period whichever is longer Products returned to Spectralink must be sent prepaid and packaged appropriately for safe shipment and it is recommended that they be insured or sent by a method that provides for tracking of ...

Page 38: ...OSSIBILITY OF SUCH DAMAGES AND LIMITS ITS LIABILITY TO REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT SPECTRALINK S OPTION THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE DISCLAIMER Some countries states or provinces do not allow the exclusion or limitation of implied warranties or the limitation of inciden...

Page 39: ...nse Agreement does not grant you any rights to patents copyrights trade secrets trademarks or any other rights in respect to the SOFTWARE PRODUCT 2 DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS 2 1Limitations on Reverse Engineering Decompilation and Disassembly You may not reverse engineer decompile or disassemble the SOFTWARE PRODUCT except and only to the extent that such activity is expressly per...

Page 40: ...receive you may use only one medium that is appropriate for your single PRODUCT You may not use or install the other medium on another PRODUCT 2 9Reservation SPECTRALINK reserves all rights in the SOFTWARE PRODUCT not expressly granted to you in this Agreement 3 SUPPORT SERVICES SPECTRALINK may provide you with support services related to the SOFTWARE PRODUCT SUPPORT SERVICES Use of SUPPORT SERVIC...

Page 41: ...e SPECTRALINK published specifications Any replacement SOFTWARE PRODUCT will be warranted for the remainder of the original warranty period or thirty 30 days whichever is longer 6 2 Warranties Exclusive IF THIS SOFTWARE PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE YOUR SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR REPLACEMENT OR REFUND OF THE PURCHASE PRICE PAID AT SPECTRALINK S OPTION TO...

Page 42: ...d goods or ii to anyone on the U S Treasury Department s list of Specially Designated Nationals or the U S Commerce Department s Table of Denial Orders By downloading or using the SOFTWARE PRODUCT you are agreeing to the foregoing and you are representing and warranting that you are not located in under the control of or a national or resident of any such country or on any such list If you obtaine...

Page 43: ...tion by the U S Government or any of its agencies shall be governed solely by the terms of this Agreement and shall be prohibited except to the extent expressly permitted by the terms of this Agreement Any technical data provided that is not covered by the above provisions is deemed to be technical data commercial items pursuant to DFAR Section 227 7015 a Any use modification reproduction release ...

Page 44: ...Spectralink Corporation All rights reserved Specifications subject to change without notice Spectralink Corporation 2560 55th Street Boulder CO 80301 USA Spectralink Europe ApS Spectralink Europe ApS Langmarksvej 34 DK 8700 Horsens Tel 45 7560 2850 infodk Spectralink com www Spectralink com ...

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