SpectraLink 8002, Administration Manual

Page 1: ...April 2008 Edition 1725 36034 001 Version B SpectraLink 8002 Wireless Telephone Administration Guide Session Initiation Protocol SIP ...

Page 2: ... Polycom Inc is not responsible for printing or clerical errors Information in this document is subject to change without notice and does not represent a commitment on the part of Polycom Inc Notice Polycom Inc has prepared this document for use by Polycom personnel and customers The drawings and specifications contained herein are the property of Polycom and shall be neither reproduced in whole o...

Page 3: ...d with many SMB access points We have found that VoWiFi performance varies between AP models and even firmware versions An AP being used for data does not guarantee satisfactory Voice over Wi Fi performance We recommend that you update to the latest AP firmware version if possible If you experience unexpected behaviors try a different AP type A TFTP server must be on the local network with the SIP...

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Page 5: ...following registered model number SNP2400 Related Documents SpectraLink 8002 Wireless Telephone and Accessories User Guide 1725 36027 001 SpectraLink 8002 Wireless Telephone Quick Reference Guide 1725 36026 001 SpectraLink 8002 Wireless Telephone Deployment Guide 1725 36166 001 Available at http www spectralink com resources white_papers jsp Open Application Interface OAI Specification 72 0052 00 ...

Page 6: ...have questions please contact our Customer Support Hotline at 800 775 5330 The hotline is open Monday through Friday 6 a m to 6 p m Mountain time Icons and Conventions This manual uses the following icons and conventions Caution Follow these instructions carefully to avoid danger Note these instructions carefully Label This typeface indicates a key label or button on Polycom hardware ...

Page 7: ...erview 11 WMM Compatible Access Points 11 Security Options 12 Quick Start Guide 13 System Diagram 14 System Components 15 Handset Specifications 17 Startup Sequence 18 2 SpectraLink 8002 Wireless Telephone Configuration 21 The Admin Administration Menu 22 Admin menu 24 Phone Config 26 Network Config 27 Diagnostics 33 User defined Preferences Standby Menu 34 Standby menu 35 Lock Keys 37 ...

Page 8: ...s 42 4 Programming the SIP Handset Features 45 SIP TFTP Server Configuration Files 45 Proxy server commands 47 Sample Configuration Files 51 5 Using the SIP Handset 57 The Handset Display 57 Overview 57 Handset icons 58 Handset modes 59 Softkeys 60 Menus 62 Handset Operation 64 Alphanumeric dialing 64 Feature activation 64 6 Testing a Handset 71 7 Diagnostic Tools 73 Site Survey 73 Solving coverag...

Page 9: ...ucting a site survey 83 9 Software Maintenance 85 Upgrading handsets 85 Normal download messages 85 Download failure or recovery messages 86 10 Troubleshooting 87 Access point problems 87 Configuration problems 88 Handset Status Messages 89 11 Appendix A Regulatory Domains 97 12 Index 99 ...

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Page 11: ...io technology Access points that transmit these signals must use WMM for QoS The handset radio transmits and receives packets at up to 11 Mb s In the SIP environment the handsets support up to three proxy servers Each handset may have five line appearances and two calls per line If required each handset may have multiple sets of credentials to identify itself by current user The latest software ve...

Page 12: ...ess point manufacturer s directions for instructions on enabling WMM Visit the Wi Fi Alliance website www wi fi org to search for APs that support WMM Security Options The SpectraLink 8002 Wireless Telephone supports Wired Equivalent Privacy WEP as defined by the 802 11 specification Polycom offers the product with both 40 bit and 128 bit encryption SpectraLink 8002 Wireless Telephones also suppor...

Page 13: ...nload the latest handset software and example SIP configuration files 5 Ensure the handset software is properly loaded on the TFTP server that has been designated for the handset code See Chapter 3 Software License and Protocol Management section Configuration Process 6 Create modify configuration files on the SIP TFTP server to define parameters for the SIP application See Chapter 4 Programming t...

Page 14: ...iagram The following diagram shows the SpectraLink components residing on a network with APs and a wireless LAN Ethernet Switch Ethernet switch Access point Access point Optional SIP Phones Ethernet cable Supplied by Polycom internet SIP Server s SIP proxy or SIP B2BUA TFTP server Handset code SIP config files ...

Page 15: ...ill affect the coverage area and capacity of the wireless system Access points must support WMM WMM must be enabled and admission control must be disabled Ethernet switch Interconnects multiple network devices including the proxy server s wired IP phones and the APs Ethernet switches provide the highest performance networks which can handle combined voice and data traffic and are required when usi...

Page 16: ...k 8002 Wireless Telephone has been tested and certified with Digium Asterisk Business Edition server SIP phone The optional wired LAN desksets such as those provided by Polycom TFTP server A TFTP server is required in the system to distribute software to the handsets May be on a different subnet than the gateway and or APs SIP TFTP server A SIP TFTP server is required in the system to deliver SIP ...

Page 17: ...S WMM Wireless security Wired Equivalent Privacy WEP 40 bit and 128 bit WPA PSK WPA2 PSK FCC certification Part 15 247 Management DHCP TFTP Voice encoding G 711 A and mu law VoIP Protocols SIP Transmit power 100 mW peak 10 mW average Display Pixel based up to 4 line x 18 character alphanumeric plus line and status indicators Dimensions 5 5 x 2 0 x 0 9 14 0 x 5 1 x 2 3 cm Weight 4 2 ounces 119 0 g ...

Page 18: ...P the DHCP discovery process has started 1234567 If DHCP is configured a DHCP response was received which contains a good DNS server configuration 123456 Indicates Static IP configuration 12345 All networking functions are complete notably DHCP and the handset is establishing its connection to the LAN 1234 The LAN connection is complete 123 The handset has located a generic SIP config file 12 The ...

Page 19: ...fined in the Admin menu you will be prompted to enter both of these items before the extension number can display The user name must correspond to a handset specific configuration file If the file is not found an error message will appear and the handset will restart See Chapter 4 Programming the SIP Handset Features ...

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Page 21: ...ion is also provided in the end user manual The SpectraLink Configuration Cradle is an accessory device designed to automate configuration of SpectraLink 8002 Wireless Telephones The Configuration Cradle is connected to a PC via a serial cable A downloadable Configuration Cradle program runs on the PC and enables the system administrator to establish and store configuration options for system grou...

Page 22: ...ult password is 123456 If no password is set the display will proceed directly into the Admin menu Entering and editing Admin menu options An asterisk next to an option on the display indicates that it is selected Use the Up Down and Select side buttons and the softkeys to navigate and select Up Down button Display previous next menu item Select button Selects the menu item or option OK softkey Se...

Page 23: ...Q q 7 Z z 9 2 When the correct entry displays press the right arrow key to move on to the next character Repeat for each digit letter of the entry To erase press the left arrow key or Bksp softkey to erase the previous character 3 Press the Save softkey to save the entry Press the Up softkey to abort and return to the menu without saving any changes The following table lists the Admin menu items T...

Page 24: ... Password OAI On Off Enable OAI Disable OAI Admin Password Enter PW Re enter Password Network Config IP Addresses Use DHCP Static IP Phone IP TFTP Server IP Default Gateway Subnet Mask Syslog Server IP SIP TFTP Svr IP OAI Server IP ESS ID Learn Once Learn Always Static Entry Security None WEP Authentication Open System Shared Key WEP On Off WEP Off WEP On Key Information Default Key Key Length Key...

Page 25: ...ansmit Power Maximum 50 mW 30 mW 20 mW 15 mW 10 mW 5 mW Preferred Channels Channel 1 Channel 14 Diagnostics Run Site Survey Diagnostics Mode Diagnostics On Diagnostics Off Syslog Mode Disabled Errors Events Full Restore Defaults default setting 50 mW and 30 mW only appear if Regulatory Domain is set to None or 01 Available channel selections depend on domain setting ...

Page 26: ...Files Reg 1 and Login allows you to specify a username and password for automatically acquiring SIP configuration information If no username is specified the SIP handset will request username and password at startup and any additional registrations specified here are ignored The username should correspond to the primary line 1 dial number assigned to the user The username and password should also ...

Page 27: ...ssword controls access to the administration functions in the Admin menu The password must be set in each handset for which controlled access is desired Handsets are shipped without any Admin menu password Data entry for the password uses the alphanumeric string entry technique A password may be up to 32 characters Type the password and press the Save softkey A confirmation prompt will appear Type...

Page 28: ...ses for each configurable network component When entering addresses enter the digits only including leading zeroes e g 192 168 001 002 No periods are required Regardless of the mode in which the handset is operating the following components are required and must be configured as part of the SIP system Phone IP The IP address of the handset This is automatically assigned if DHCP is used If using St...

Page 29: ...sure that all APs are attached to the same subnet for proper operation The handset can change subnets if DHCP is enabled and the handset is powered off then back on when within range of only APs on the new subnet Syslog Server IP The IP address of the syslog server See Chapter 5 Diagnostic Tools for more information SIP TFTP Server IP The IP address of a TFTP server on your network which holds SIP...

Page 30: ... ESSID must be enabled in the APs for ESSID learning to function when multiple ESSIDs can be seen by the handset from one location Overlapping wireless systems complicate the use of ESSID learning as the handset in an overlapping area could receive conflicting signals If this is the situation at your site use Static Entry or Learn Once in an area without overlapping ESSIDs Learn Once Allows the ha...

Page 31: ...ther WEP Off or WEP On Key Information Default Key Enter the key number specified for use by the handsets This will be 1 through 4 Key Length Select either 40 bit or 128 bit depending on the key length specified for use at this location Key 1 through 4 Scroll to the key option that corresponds to the Default Key that was entered above Enter the encryption key as a sequence of hexadecimal character...

Page 32: ... entered 01 North America 02 Europe except Spain and France Japan channels 1 13 04 Spain 05 France 06 Korea As of this writing Spain and France are adopting the general European regulatory rules Check with your wireless LAN administrator or supplier regarding which domain to enter in these countries Transmit Power Available Transmit Power is regulated by domain The Regulatory Domain setting above ...

Page 33: ... asterisk You may select more than one channel Diagnostics Run Site Survey The Site Survey mode is activated by selecting this option The site survey starts running immediately upon selecting this option See Chapter 5 Diagnostic Tools for more information about site survey Diagnostics Mode See Chapter 5 Diagnostic Tools for a detailed explanation of the Diagnostics Mode options Syslog Mode See Cha...

Page 34: ...ension display This is the standby mode While in the standby mode press and hold FCN briefly to open the user options menu Use the following keys to display and select options Up Down buttons Display previous next menu item Select button Selects the menu item or option OK softkey Selects the menu item or option Save softkey Saves the entry Bksp softkey Backspaces to allow editing of entry Cncl sof...

Page 35: ...one Tone 1 Tone 2 Tone 3 Tone 4 Tone 5 Vibrate Cadence Off PBX Continuous Short Pulse Long Pulse Ring Delay No Delay 5 Second Delay 10 Second Delay Auxiliary Ring 1 Auxiliary Ring 2 same as Telephone Ring Phone Options Noise Mode Normal High Severe Key Tones Enable Tones Disable Tones Warning Tones Enable warnings Disable warnings Display Contrast Contrast Keypad Autolock Disable 5 seconds 10 seco...

Page 36: ...034 001_B doc Standby Menu Items 2nd Level 3rd Level 4th Level Server IP Addr Firmware Version Default setting Option appears when Ring Cadence and Vibrate Cadence are both set to a value other than Off Additional options may be present Contact your service representative for information ...

Page 37: ... audible ring Ring Cadence The Ring Cadence is the rhythm of the ring It may be set to a pre programmed ring cadence or it may be set to obtain its cadence from the proxy server The PBX option is designed to utilize any distinctive rings sent by the proxy server while allowing the user to set unique rings for auxiliary applications Off Silent PBX Proxy server determines ring cadence e g the proxy ...

Page 38: ... for most office environments High for moderate background noise or Severe for extremely noisy conditions If you use High or Severe modes in a quiet environment the person on the other end of the line may find it difficult to hear your voice Key Tones Key Tones may be turned on or off and determine whether tones play when keys are pressed Key Tones are enabled by default Warning Tones The handset ...

Page 39: ...ss currently assigned to the handset Server IP Addr Displays the IP address of the SpectraLink OAI Server if installed Firmware Version Displays the software version running the handset The MAC address is the hardware identification number and is set at the factory Three code numbers correspond to the three files that each version uses Downloader pd11gl3 bin Functional pd11wsd3 bin Phintl pi11001 ...

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Page 41: ...operly without downloading updated software The following details the process to properly configure SpectraLink 8002 Wireless Telephones and download software via over the air file transfer Requirements A wireless LAN must be properly configured and operational through the use of 802 11b wireless APs A TFTP server must be available on the network in order to load the appropriate software into the ...

Page 42: ... is set to 22 b Configure the SIP Registration settings c If statically assigning IP addresses ensure that the Phone IP address TFTP server IP Subnet Mask Default Gateway and SIP TFTP server IP addresses are accurate If using a DHCP server ensure that appropriate options are set for the TFTP server d Ensure the handset has properly configured ESSID If you are accepting broadcast ESSIDs at your APs...

Page 43: ...m the TFTP server for system configuration and for its own settings Once this second evolution is complete the handset is ready to use For future software upgrades simply update the files that are stored on the TFTP server Each time the handset is powered up it will check with the TFTP server to ensure it has the proper software version ...

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Page 45: ...guration Files The two file types generic and specific are identical in format Any or all of the configuration information can be contained in either file Any information in the specific file that conflicts with the information in the generic file will take precedence over that in the generic file Authentication information will be accepted from both files For ease of administration it is recommen...

Page 46: ... is the representation of the character The lines in the cfg file may appear in any order although maintenance may be simplified by preserving the order in the supplied example file Create or modify each of the files according to the following instructions The generic file sip_allusers cfg The generic configuration file provides system information common to all handsets The handset specific files ...

Page 47: ...not defined at the proxy server If omitted defaults to the IP address of the proxy server see above PROXYn_TYPE Asterisk SER Specify the manufacturer of each defined proxy server Used by the handset to perform proxy specific actions based on known behavior for specific proxy types Omit this parameter if the value is not Asterisk or SER PROXYn_KEYPRESS_2 833 enable disable default in example file C...

Page 48: ...d See config file example for more information n 1 2 3 Use for compatibility with older SIP servers that may not recognize newer stream attribute parameters for HOLD status PROXYn _MAIL_SUBSCR name xxx xxx xxx xxx or Contact to whom the handset should subscribe for mail notification See config file example for more information n 1 2 3 name mail server contact name xxx xxx xxx xxx IP address sip na...

Page 49: ...or function CODECS codec1 codec2 Comma separated list of supported codecs in order of preference Defaults to g711u g711a if either is omitted it will be added to the end of the list LINEn username The dial or name n 1 2 3 4 5 The registered contact becomes sip username domain LINEn _PROXY i SIP proxy server for this line n 1 2 3 4 5 i the number of the proxy server 1 2 3 LINEn _CALLID callerid Str...

Page 50: ...ist of numbers accessible from the Favorites menu Favorites in the allusers file will be present in the Favorites on all handsets See config file example for more information Up to 8 entries permitted which may be divided between generic and phone specific files Dialstring complete SIP URI or local extension Identifier name If omitted the dial string appears on Favorites menu ...

Page 51: ...ded to end of list after u CODECS g711u g711a One PROXYn PBX Call Server is required additional ones are optional as you can register secondary line appearances with other PROXY servers PROXY1_ADDR 10 0 0 138 5060 PROXY2_ADDR 172 29 0 140 5060 ProxyDomain can be omitted if a specific proxy domain name is not defined at the proxy server If omitted the ProxyDomain defaults to the IP address of the p...

Page 52: ... do OAI integration this must be enabled The default is enable PROXY1_KEYPRESS_INFO enable PROXYn_HOLD_IP0 controls setting of media stream IP destination to 0 0 0 0 when a call is put on hold PROXYn_HOLD_IP0 is not required for current versions of Asterisk For older PBXs that require this set this to enable PROXYn_HOLD_IP0 enable PROXY1_PRACK enables ACK d provisional responses to INVITE requests...

Page 53: ...request message It can be set to anything between 35 and 3600 seconds The default value which is applied if no parameter is supplied in this file is 3600 which means the phone will attempt to register every 3580 seconds if the server s response interval doesn t take precedence see below If the server has a lower maximum setting or a higher minimum setting that this value then the server s response...

Page 54: ...engr com PROXY1_DOMAIN 10 0 0 138 PROXY1_DOMAIN axlx engr local PROXY1_MAIL_SUBSCR is who we should subscribe to for mail center notifications This is needed only if the user is not subscribed automatically at registration It is almost never required in current versions of Asterisk to specify this If you are using Asterisk non business edition before v1 2 this is necessary This example is actually...

Page 55: ... but is to be supported on subsequent versions PRACK should not be required on local area networks PROXY1_PRACK disable ABOVE this line should probably be in the sip_allusers cfg file with items uncommented in this file only for overriding a setting for a particular user Authentication credentials Normally not stored in this file for security reasons AUTH username password AUTH 3001 3001 Line defi...

Page 56: ...NE5_CALLID Sip User 5 Favorite Dialed Number list You can define up to 8 total entries including any defined in sip_allusers cfg You can enclose a string in quotes to allow for spaces Each favorite can be complete SIP URI Format is FAVORITE dial_string username The username can be blank and can include escaped chars FAVORITE 3001 Bob FAVORITE 3032 Jill in Accounting FAVORITE 3013 SoundPoint 3013 F...

Page 57: ...where needed Two calls are permitted on each line Row 4 displays information for call one and row 5 displays information for call two Row 5 is also used to provide dialing aid for call one Row 6 displays available softkeys The SpectraLink 8002 Wireless Telephones support a two to four line display of up to 19 alphanumeric characters Display information provided by the proxy server when the handset...

Page 58: ...nto the covered area The in service rising tone indicates service is reestablished The download icon indicates that the handset is downloading code This icon only appears while the handset is running the over the air downloader It appears to the right of the signal strength icon in the same location as the voicemail icon Signal strength The signal strength icon indicates the strength of the signal...

Page 59: ...ng battery power and wireless LAN bandwidth By default the username assigned to line 1 is displayed on the standby screen Active mode off hook When an incoming call occurs the handset will ring and the handset enters the active mode The handset will ring according to user preference as specified in the standby menus The ringing can be silenced by pressing the End Call key If you do not wish to acc...

Page 60: ...may be activated for an outgoing call or a second call on the same line may be answered Calls may also be transferred to another number either as a consulted transfer or without consult Other handset features DND Transfer may be accessed by pressing the FCN key Number dialing may be specified as alpha or numeric code by pressing Start Call plus the MENU key Select Alpha Dialing if letters and symb...

Page 61: ... shows when not muted or x when muted OK OK Power up registration if username is not configured in admin menu Send the username and password to the SIP server for authorization to register the handset Redl Redial Prior to entering the first character of a dial number Redial the last number that was dialed Rej Reject Incoming call on the selected line Reject the incoming call The SIP server will th...

Page 62: ... has outstanding new mail are flagged with plus characters Lines that should be registered to a proxy but have failed registration for any reason are displayed in faded text and are not selectable from the menu Exit the LINE display by pressing a line number key to start a new call on the selected line and put any other call on hold or by pressing the End Call key to exit without starting a new ca...

Page 63: ...fer to someone on the list select an entry from the Favorites menu and then press FCN and select Transfer FCN menu Pressing the FCN key from the active mode displays a list of telephony options available to the user Included here are transfer and do not disturb functions The FCN menu is accessible while in the active mode and provides these features Transfer Do Not Disturb Set Clear Forward define...

Page 64: ...as the key is pressed Pausing will enter the highlighted character in the dial string A space character is available on the pound key or by pressing the softkey when the insertion point is at the end of the dial string The and softkeys may be used to position the insertion point for editing the entry Press the Dele softkey to delete the character prior to the insertion point Feature activation If ...

Page 65: ... call 6 When a second call is active on the same line appearance the second call appears below the first on the handset display 7 Use LINE the line number to toggle between calls The selected call is in bold type the other call is faded Example The following example shows an active incoming call as call one on line 1 Fr or From and an outgoing call on hold as call two on line 1 To The bold text on...

Page 66: ...d row 2 will display the line number and your dial number Row 4 will display Fr From and the caller ID of the incoming call 18 Press START or the Answ softkey to answer the call or 19 Press Rej to reject the call and allow the SIP server to redirect the call elsewhere usually to voicemail Example 1 Line 1 your dial number Fr caller ID Answ Rej When the call is answered an asterisk displays at the ...

Page 67: ...ing call is received while the handset is in standby mode Answer a call on a second line If another call comes in on a different line the called line icon flashes and a tone sounds in the audio stream In this example a call is coming in on line 2 and the line 2 icon is flashing Example 1 2 Line 1 your dial number Fr caller ID Hold Mute End 20 To view the caller ID of the incoming call without inte...

Page 68: ...fer the held call and disconnect the first call and return to standby mode Transfer a call to another call already on Hold 29 While in a call press FCN and then select Transfer or press the shortcut key 1 The current call will be placed on hold and you can converse with the party on the second line 30 Have your conversation and then press FCN 1 to transfer the held call and disconnect the first ca...

Page 69: ...ing for new incoming calls When the do not disturb feature is enabled the standby screen will display Do Not Disturb Clear Do Not Disturb Press FCN 2 again to resume ringing for new incoming calls Redial the last number you dialed 39 Press START 40 Press Redl 41 Verify that the displayed number is the one you want and the line is valid 42 Press START Activate a registered OAI function on an OAI se...

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Page 71: ...handset should display the user extension 2 Place a call and listen to the audio quality End the call by pressing the END key 3 Place a call to the handset and verify ring answer clear transmit and clear receive audio 4 Use the softkeys to verify all softkey programmed features on the handset 5 Press the END key Any line indicators should turn off and the extension number display will return If an...

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Page 73: ...SSID The information available through the site survey includes ESSID Beacon Interval Information regarding support of 802 11d 802 11g 802 11h and other 802 11 amendment standards as required Current security configuration Start the site survey by selecting Run Site Survey from the Admin menu The mode starts immediately When the site survey is started it is by default in single ESSID mode When the...

Page 74: ... handset The first has a signal strength of 28 dBm is configured on channel 2 with a beacon interval of 100 ms The second has a signal strength of 48 dBm is configured on channel 6 with a beacon interval of 200 ms The third has a signal strength of 56 dBm is configured on channel 11 with a beacon interval of 100 ms a b 7 b c 8 2 8 0 2 1 0 0 2 a e 5 7 8 4 8 0 6 2 0 0 2 a e 5 9 6 5 6 1 1 1 0 0 A n y...

Page 75: ...ards supported rrrrrrrr rates supported Basic rates will have a b following the rate more rates are supported than those displayed xxxx WMM or UPSD if those QoS methods are supported mmm security mode G gggg group key security P pppp pairwise key security Any MyID softkey to toggle between single SSID and any SSID modes Detl Smry softkey to toggle between the multiple AP display summary and the si...

Page 76: ...e is turned on in the Admin menu the handset can display diagnostic screens any time it is active in a call Start the display of diagnostic information by pressing the MENU key Pressing the MENU key multiple times will cycle through the various screens and the normal off hook proxy server display The numeric icon at the top of the display indicates what screen number is being displayed For example...

Page 77: ...ssed transmit packet count since power up MissedXmtCnt Receive retry count since power up RxRetryCount Transmit retry count since power up TxRetryCount Screen 2 J i t t e r n n n n n L a s t R a t e n n n n n G a t e w y T y p e m n e m o Jitter is the average error or wobble in received packet timing in microseconds jitter Last successful transmit data rate LastRate Gateway type not used Screen 3...

Page 78: ...set did not hand off to this other AP Where AP mnem a mnemonic indicating the reason code Unkn reason unknown Weak signal strength too weak Rate one or more basic rates not supported Full AP can not handle bandwidth requirements AthT authentication timeout AscT association timeout AthF authentication failure AscF association failure SecT security handshake timeout SecF security handshake failure C...

Page 79: ...erver will be found with DHCP option 7 if the handset is using DHCP If static addresses are configured the syslog server s IP address can be configured statically in the Admin menu If the syslog server address is blank 000 000 000 000 or 255 255 255 255 or the handset is using DHCP and no option 7 is received from the DHCP server the handset will not send any syslog messages Admin menu options Dis...

Page 80: ...s Yes All syslog messages will include Date and time to 1 100th of second since handset power on currently set to Jan 1 00 00 00 Handset s MAC address Handset s IP address Syslog sequence number The table below lists the additional items in each message type Failed Handoff Sent whenever the handset attempted to handoff but failed trying Failed AP MAC Failed AP signal strength Current AP MAC Curren...

Page 81: ...hreshold exceeded Sent if payloads missed rate or payloads late rate exceeds 2 or if the average jitter is over 2 msec Same as audio stats Radio stats AP MAC AP signal strength Directed packets sent Directed packets received Multicast packets sent Multicast packets received Broadcast packets sent Broadcast packets received TX dropped count TX drop rate over last 5 seconds TX retry count TX retry r...

Page 82: ... 82 PN 1725 36034 001_B doc Messages are formatted like the following example Jan 1 00 01 26 72 0090 7a02 2a1b 172 16 0 46 001a RStat AP 00 40 96 48 1D 0C 56 dBm Sent 783523 Recvd 791342 MSnt 245 MRcd 5674 BSnt 43 BRcd 10783 TX drop 43 0 0 TX retry 578 1 2 RX retry 1217 1 6 ...

Page 83: ...tests must be performed in typical operating conditions especially if heavy loads occur Testing sequence and procedure is different for every installation Generally you should organize the test according to area and volume placing numerous calls to others who can listen while you perform coverage tests Note any areas with excessive static or clarity problems and report it to a Polycom service engi...

Page 84: ...ly use the single AP MyID Detl display to check each AP to ensure it is configured for the proper data rates beacon interval 802 11 options enabled QoS method and security method Make any necessary adjustments to AP locations and configurations and repeat steps 1 through 3 until the site survey shows adequate coverage and correct configuration at every location The installation is not complete unt...

Page 85: ...er the air transfer of software updates from the designated TFTP server to the handsets The downloader function in the handset checks its software version every time the handset is turned on If there is any discrepancy the handset immediately begins to download the update Normal download messages When the handset is powered on it displays a series of messages indicating that it is searching for ne...

Page 86: ...andset will automatically retry the download every few seconds TFTP ERROR x yy A failure has occurred during the TFTP download of one of the files x The file number which was being downloaded yy is an error code describing the particular failure Possible error codes are 01 TFTP server did not find the requested file 02 Access violation reported from TFTP server 07 TFTP server reported No such user...

Page 87: ...dge base at http knowledgebase polycom com Access point problems Most but not all handset audio problems have to do with AP range positioning and capacity Performing a site survey as described in this document can isolate the AP causing these types of problems If the handset itself is suspected conduct a parallel site survey with a handset that is known to be properly functioning In range out of r...

Page 88: ...s may be introduced into the facility after system installation This loss of service can be restored by moving out of the obstructed area or by adding rearranging APs Configuration problems Certain problems are associated with improper configuration of either the SIP system or the handset Configuration problems are generally corrected by changing the configuration on the SIP system or on the hands...

Page 89: ...x x x AP MAC address Handset did not receive association response from AP displays MAC of failing AP Check handset and AP security settings Ensure AP is configured per Configuration Note Try another AP Auth Failed xxxxxxxxxxxx x x AP MAC address Handset authentication was refused by AP displays MAC of failing AP Check handset and AP security settings Ensure AP is configured per Configuration Note ...

Page 90: ...attery and replace with a charged battery power on the handset and press Start Call to resume the call in progress Not in call The battery icon displays whenever the battery charge is low The message Battery Low and a beep indicate a critically low battery charge when user is not on the handset The handset will not work until the Battery Pack is charged Battery Failure The Battery Pack is not func...

Page 91: ...ver for a request to an IP address It will retry until a server is found DHCP Error 3 The server refuses to lease the handset an IP address It will keep trying DHCP Error 4 The server offered the handset a lease that is too short The minimum lease time is 10 minutes but Polycom recommends at least one hour minimum lease time The handset will stop trying Reconfigure the server and power cycle the h...

Page 92: ...o Big Handset software download files are incorrect or corrupted Download new software per Software Maintenance Flash Config Error Handset internal configuration is corrupt Perform Restore Defaults operation via administrator menus or re program with Configuration Cradle Initializing The handset is performing power on initialization None This is informational only Internal Err The handset has dete...

Page 93: ...ee if other handsets are working within the same range of an AP If so check the ESSID of this handset Incorrect Security settings Verify that all the Security settings in the handset match those in the APs No Net Found xxxxxxxxxxxx yy x x AP MAC address yy AP signal strength Handset cannot find a suitable AP displays MAC and signal strength of best non suitable AP found Check AP and handset networ...

Page 94: ...has occurred during a TFTP software download x The file number which was being downloaded yy is an error code describing the particular failure Possible error codes are 01 TFTP server did not find the requested file 02 Access violation reported from TFTP server 07 TFTP server reported No such user error 16 No TFTP server address 81 File put into memory did not CRC FF Timeout error TFTP server did ...

Page 95: ...file None When the progress bar fills the display line the update operation is complete on that file Do not remove the Battery Pack or attempt to turn the handset off during this operation Waiting Handset has attempted some operation several times and failed None The handset is waiting for a specified period of time before attempting that operation again Wrong Code Type The software loaded into th...

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Page 97: ...onal regulations for 2 4 GHz wireless LANs Domain Identifier Band Channels Max Power Limit peak power Countries 01 2 4000 2 4745 MHz 1 11 100mW 20dBm Argentina Canada Mexico Taiwan US 02 2 4000 2 4845 MHz 1 13 100mW 20dBm Australia Europe Hong Kong Japan New Zealand Singapore 03 reserved 04 2 4445 2 4745 MHz 10 11 30mW 15dBm Spain 05 2 4145 2 4845 MHz 10 13 30mW 15dBm France 06 2 4000 2 4845 MHz 1...

Page 98: ...SpectraLink 8002 Wireless Telephones Configuration and Administration SIP 98 PN 1725 36034 001_B doc ...

Page 99: ...emory 85 Ethernet Switch description 16 H Hotline 6 O OAI OAI Gateway 27 OAI On Off 27 OAI Server IP 27 29 Obstructions 88 Out of range 87 P Preferences user defined 34 R Regulatory Domain 32 Restore Defaults 33 S Site Certification 83 Status messages 89 T Transmission obstructions 88 U Updating code 85 User Preferences 34 W Wireless Telephone Configuration problems 88 Description 15 Display IP ad...