Troubleshooting
PN: 1725-36034-001_B.doc
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Handset Status Messages
SpectraLink Wireless Telephone status messages provide information
about the SpectraLink 8002 Wireless Telephone’s communication with
the AP and host telephone system. The following table summarizes,
in alphabetical order, the status messages.
Message
Description
Action
Address Mismatch
Handset software download files
are incorrect or corrupted.
Download new software from the
SpectraLink website per
Software
Maintenance
.
ASSERT xxx c
Line yyy
The handset has detected a fault
from which it cannot recover.
Record the error code so it can be
reported.
Turn the handset off then on again.
If error persists, try registering a different
handset to this telephone port.
If error still persists, contact Polycom
Technical Support and report the error.
Assoc Failed
xxxxxxxxxxxx
x…x = AP MAC address.
Handset association was refused
by AP; displays MAC of failing AP.
Check handset and AP security settings.
Ensure AP is configured per Configuration
Note.
Try another AP.
Assoc Timeout
xxxxxxxxxxxx
x…x = AP MAC address.
Handset did not receive association
response from AP; displays MAC of
failing AP.
Check handset and AP security settings.
Ensure AP is configured per Configuration
Note.
Try another AP.
Auth Failed
xxxxxxxxxxxx
x…x = AP MAC address.
Handset authentication was refused
by AP; displays MAC of failing AP.
Check handset and AP security settings.
Ensure AP is configured per Configuration
Note.
Try another AP.
Auth Timeout
xxxxxxxxxxxx
x…x = AP MAC address.
Handset did not receive
authentication response from AP;
displays MAC of failing AP.
Check handset and AP security settings.
Ensure AP is configured per Configuration
Note.
Try another AP.
Bad Code Type xx
Expected Code
Type yy
xx, yy = software license types.
Handset software does not match
current handset license selection.
Check current handset license selection,
slnk.cfg.cfg file contents. If necessary
obtain new software per
Software
Maintenance
.
Bad Config
Some needed configuration
parameter has not been set.
Check all required handset configuration
parameters for valid settings.
Bad ESSID
The handset is configured for “static
ESSID” (as opposed to “Learn
once” or “Learn always”), and no
ESS ID has been entered.
Enter an ESSID in the configuration
settings or change to one of the “Learn”
modes.
