SpectraLink NetLink Wireless Telephone, Setup And Administration Manual

Page 1: ...Setup and Administration NetLink Wireless Telephone With SpectraLink Radio Protocol and NetLink Telephony Gateway Part Number 72 0065 09 Issue B ...

Page 2: ... capacity response time performance suitability for use or performance of products described herein shall be deemed to be a warranty by SpectraLink for any purpose or give rise to any liability of SpectraLink whatsoever In no event shall SpectraLink be liable for any incidental indirect special or consequential damages whatsoever including but not limited to lost profits arising out of or related ...

Page 3: ...TGU 108 TGA 104 TGU 104 TGB 104 TGP 104 TGH 104 SCA 416 SCA 516 Battery Charger Models PTC 400 conform to Directive 89 336 EEC for Electromagnetic Compatibility Compliance was demonstrated to the following specifications as listed in the official Journal of the European Communities EN 50081 1 1992 Emissions EN 55022 Radiated Class A EN 55024 Emissions EN 50082 1 1997 Immunity IEC 801 2 Electrostat...

Page 4: ...maintain FCC Part 15 emissions requirements Note concerning the NetLink Wireless Telephones This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation WARNING Changes or modifications to this ...

Page 5: ...al telephone company to determine the maximum REN for your calling area If your telephone equipment causes harm to the telephone network the telephone service may discontinue your service temporarily If possible they will notify you in advance But if advance notice isn t practical you will be notified as soon as possible You will be informed of your right to file a complaint with the FCC Your tele...

Page 6: ... a representative designated by the supplier Any repairs or alterations made by a user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility telephone lines and internal metallic water pipe system if present are...

Page 7: ...ning and Using the Admin Menu 11 3 2 User defined Preferences 16 4 LICENSE MANAGEMENT 17 4 1 Requirements 17 4 2 Configuration Process 17 5 TESTING A WIRELESS TELEPHONE 19 6 CERTIFYING THE NETLINK WIRELESS TELEPHONES 20 6 1 Site Certification 20 6 2 Site Survey Mode 20 6 3 Solving Coverage Issues 21 7 SOFTWARE MAINTENANCE 22 7 1 Upgrading Wireless Telephones 22 8 TROUBLESHOOTING WIRELESS TELEPHONE...

Page 8: ...ting SpectraLink SpectraLink wants you to have a successful installation If you have questions please contact our Customer Support Hotline at 800 775 5330 The Hotline is open Monday through Friday 6 00 AM to 6 00 PM Mountain Time 1 2 Icons and Conventions This manual uses the following icons and conventions Caution Follow these instructions carefully to avoid danger Note these instructions careful...

Page 9: ...rious digital switch platforms Using LinkPlus technology Wireless Telephones emulate digital telephone sets to deliver advanced capabilities such as multiple line appearances and LCD display features See the LinkPlus Interface Guide for your PBX for information about the mapping the PBX features to the Wireless Telephone 2 1 Quick Start Guide 1 A wireless LAN must be properly configured and operat...

Page 10: ...d in the Wireless Telephone such as definable and special characters MSG Icon The message waiting icon MSG is activated in a similar fashion as the message indicator of the display set The Message Waiting feature must be assigned to a button in order to support the message waiting icon Ringing and Tones The ringing types normal or vibrator are programmed by the Wireless Telephone user into the Wir...

Page 11: ...in menu contains configuration options that are stored locally on each Wireless Telephone Every Wireless Telephone is independent and if the default settings are not desired the admin options must be set in each Wireless Telephone requiring different settings 1 With the Wireless Telephone powered OFF simultaneously press and hold the PWR and END keys 2 Release the PWR key then release the END key ...

Page 12: ...ws you to manually set a fixed IP address If selected the next option will prompt you to enter the IP address designated for this Wireless Telephone Enter the digits only including leading zeroes No periods required ESSID Select the option that will enable the Wireless Telephone to acquire access points with the correct ESSID Extended Service Set ID aka SSID each time it is turned on Learn Once al...

Page 13: ...press the first digit letter of the ESSID The digit displays Press the key again to scroll through the letters associated with that key Example if you press 2 repeatedly you will see 2 A B and C a b and c The following table shows which key will allow you to enter non numeric characters or other characters not represented on the keypad To Enter Press _ 1 Space 0 Q 7 Z 9 When the correct entry disp...

Page 14: ...phone display FCC requirements dictate that the menu for changing the domain be available by password which in our case is the HOLD button To change the domain press HOLD and then enter the digits that represent the site s domain Note that both digits must be entered 01 North America 02 Europe except Spain and France 03 Japan 04 Spain 05 France Encryption WEP Wired Equivalent Privacy is a wireless...

Page 15: ...t optional at the access point if there are wireless devices in use that do not have WEP capability All wireless devices must be upgraded to WEP capability for a fully secured WEP environment Admin PW The Admin PW password controls access to the administration functions in the Admin menu The password must be set in each Wireless Telephone for which controlled access is desired Wireless Telephones ...

Page 16: ...ation From the Telephone Ring menu select either Normal Ring an audible alert or Vibrator Ring The Auxiliary Ring modes are reserved for future use Vibrator ring works only if this Wireless Telephone has the optional vibrating ringer The ring type currently in use displays with an asterisk Select High Noise Mode from the menu to select an option that describes the noise level in your environment T...

Page 17: ...e Wireless Telephones Most installations choose to take advantage of the TFTP Server that accompanies the NetLink Telephony Gateway making a separate TFTP Server unnecessary Finally ensure that the Battery Pack on the Wireless Telephone is fully charged 4 2 Configuration Process 1 Download the latest NetLink Wireless Telephone software from http www spectralink com service software html 2 Load the...

Page 18: ...ion for detailed configuration instructions 6 Power cycle the Wireless Telephone 7 The SRP code will now download to the handset The status bar will increment fully across the display for each function that is being performed in the download process Upon completion of the update process the handset will re boot with the new firmware For future software upgrades simply update the files that are sto...

Page 19: ...s programmed The NO SVC icon should clear 2 Press the START key The extension number should clear and you should hear dial tone On some digital systems depending on how the telephone system is programmed you may have to select a line to get dial tone Place a call and listen to the audio quality End the call by pressing the END key 3 Place a call to the Wireless Telephone and verify ring answer cle...

Page 20: ... or clarity problems and report it to a SpectraLink engineer The coverage test will also require you to put the Wireless Telephone in Site Survey mode and walk the entire coverage area to verify all access points The installation is not complete until these certification steps have been performed Do not hand out Wireless Telephones at a site that has not been certified 6 2 Site Survey Mode Test si...

Page 21: ...OLD to toggle to the Site Survey function that shows the channel number of the access points Use this information to detect overlaps or conflicts in access point signaling XXX1 ZZ XXX2 ZZ XXX3 ZZ XXX4 ZZ F2 XXX1 through XXX4 are the last four digits of the access points MAC address ZZ is the channel number or hopping pattern for FH Wireless Telephones that the access point is using Note any areas ...

Page 22: ...ss Telephone software in the NetLink Telephony Gateway so that it can then be downloaded into the Wireless Telephones NetLink Wireless Telephones allow over the air transfer of software updates from the NetLink Telephony Gateway to the Wireless Telephones The downloader function in the Wireless Telephone checks its software version every time the Wireless Telephone is turned on If there is any dis...

Page 23: ...k Telephony Gateway Download Failure or Recovery Messages The following display messages indicate a failure or recovery situation during the download process See the Troubleshooting section for more information about each message Server Busy TFTP ERROR x yy Erase Failed Waiting Internal Errors PN 72006509B doc Page 23 ...

Page 24: ...pens the user will hear three chirps from the Wireless Telephone The user can wait until another user terminates a call or move within range of another access point and try the call again If a user is on a call and moves into an area where capacity is full the system attempts to find another access point Due to range limitations this may be the same as moving out of range Transmission Obstructions...

Page 25: ...elephone does not get a dialtone in an active area continue with the steps below If the no dialtone problem is limited to a certain area see the access point Problems section The No Svc message should turn off a few seconds after the Wireless Telephone is powered on 5 Swap the Battery Pack with a Battery Pack from a functional Wireless Telephone power the Wireless Telephone back on and check for d...

Page 26: ... is still in progress Do not press End Quickly remove the discharged battery and replace with a charged battery power on the Wireless Telephone and press Start to resume the call in progress Not in call Low Battery and Beep indicate low battery charge when user is not on the wireless telephone The Wireless Telephone will not work until battery is replaced Checking Code Wireless Telephone is contac...

Page 27: ...functional code contact SpectraLink Technical Support Record the error code so it can be reported Turn the Wireless Telephone off then on again If error persists try registering a different Wireless Telephone to this telephone port If error still persists contact SpectraLink Technical Support and report the error Multiple GW regs The Wireless Telephone has discovered more than one Telephony Gatewa...

Page 28: ... settings in the Wireless Telephone match those in the APs No Reg Domain Regulatory Domain not set Configure the Regulatory Domain of the Wireless Telephone No PBX No communication with host telephone system Displays before the system has synchronized ports with the host telephone system Should disappear when the ports are correctly wired and programmed No SVC Wireless Telephone is not communicati...

Page 29: ...FTP server configuration Error code 81 the Wireless Telephone will attempt to download the file again For other messages power off the Wireless Telephone then turn it on again to retry the download If the error repeats note it and contact SpectraLink Technical Support Updating Code Wireless Telephone is downloading new software into memory The number icons at the bottom of the display indicate whi...

Page 30: ...ry 22 Extension 16 High noise option 16 Hotline 8 Language option 16 No dialtone 25 Obstructions 24 Out of range 24 Preferences user defined 16 Regulatory Domain 14 Restore Defaults 14 Ring type 16 Signal strength 20 Site Certification 20 Site Survey 14 20 Status messages 26 Status messages 28 Transmission obstructions 24 Updating code 22 User Preferences 11 Volume level 16 Wireless Telephone Audi...