SpectraLink Corporation
Setup and Administration–NetLink Wireless Telephone
(With SpectraLink Radio Protocol and NetLink Telephony Gateway)
configuration steps. There may also be incorrect programming of the PBX or access
point. Seethe appropriate
LinkPlus Integration Guide
or the
Configuration Note
for the
access point in use at the site.
8.3 Infrastructure
Problems
Calls ringing on the wrong Wireless Telephone or multiple Wireless Telephones not
working are likely to be caused by faulty installation. The wires that connect the demarc
block to the NetLink Telephony Gateway could be installed incorrectly.
Contact your wireless LAN and/or PBX vendor for more information about
troubleshooting infrastructure problems.
8.4 Dialtone
Problems
A dialtone problem exists if the Wireless Telephone has no dialtone, or if the user is
unable to hear the other party’s voice, hears echo or hears dead air. Dialtone problems
can be caused by a number of different situations and should be investigated by following
these steps:
4. Power on the Wireless Telephone in an active service area. If the Wireless
Telephone does not get a dialtone in an active area, continue with the steps below.
If the no dialtone problem is limited to a certain area, see the
access point
Problems
section.
The
No Svc
message should turn off a few seconds after the Wireless Telephone
is powered on.
5. Swap the Battery Pack with a Battery Pack from a functional Wireless Telephone,
power the Wireless Telephone back on and check for dialtone. If this corrects the
problem, charge the Battery Pack that was removed.
6. Turn the Wireless Telephone off then on again, and then test again for dialtone. If
OK, place a call and determine voice quality.
7. While maintaining an active call, walk through several access point areas. If
fluctuation occurs see the
access point Problems
section.
8. Check for alarms on the NetLink Telephony Gateway or the NetLink SVP Server
(via System Status). If there are alarms, see
Error Status
for information.
9. Make sure the Wireless Telephone’s gateway port is connected to a working
phone line. Check the line at the demarc block. You may need to contact your
vendor to perform this check.
10. Check the cabling between the gateway and the demarc block, and between the
demarc block and the telephone system ports.
11. Move the Wireless Telephone to a different port location and test again.
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