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Commonly asked questions include:
Q. Why will logger not connect with computer?
A. Data logger needs a new battery, or the com-port settings need
to be changed through SpecWare software. Refer to
SpecWare User’s Guide for details.
Q. Why will logger not record rainfall?
A. Make sure rainfall sensor is plugged into port A, and that Port A
is configured for rainfall through the launch screen.
Q. Why is logger displaying “- - -”?
A. The logger will display dashes for the external sensors if i.) the
rainfall sensor is connected to the wrong port ii.) another
external sensor is connected to the port meant to record rainfall
or iii.) the sensor is not securely plugged into a channel port.
Q. Why is logger displaying and/or logging bogus, or out-of-range,
readings?
A. External sensors are not plugged into correct ports.
Trouble Shooting
The WatchDog
data loggers are easy to use and reliable. Should
you have a problem, or have questions:
Who do I contact?
Contact the company you purchased the data logger from:
Spectrum Technologies, Inc. or an authorized Spectrum Dealer.
When Contacting Spectrum Technologies:
Please indicate that you need Technical Support.
Be prepared to:
1. Provide details on the hardware and software configuration of
your components including: manufacturer, model number,
peripherals and versions of the operating system.
2. Completely describe the problem. The more information you
provide, the faster and more accurately we will be able to respond.
Service and Support
