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IV. Frequently Asked Questions

1. How to fix the camera?

You can open the camera base part and fix it on the computer screen or lay it

flat on the table. There are screw holes at the bottom of the camera base,

which can be used with a camera support.

2. Can the webcam microphone be turned off if I want to use my own

one?

The camera microphone can be turned off separately. For Windows system,

select the speaker icon at the bottom right corner of the desktop - "Recording"

- "Devices" - "Recording" - right-click on "Disable". For Mac system, remove

the USB live camera "√" at the menu bar.

3. Does it support background changing or game live streaming?

Support from the game platform is required. For example, register as a VIP

paid member on the Xsplit game platform.

4. Is the Linux system compatible with an external camera?

Only if the Linux version support UVC drive-free protocol.

5. Is Mac system compatible with an external camera?

Mac OS 10.6 or more advanced versions are compatible.

6. Can an external camera be used on TV?

If the TV supports the UVC protocol and has OTG function, you can use the

external camera with it.

Summary of Contents for AF962

Page 1: ...ker settings 7 4 Photo Booth video recording settings 8 5 Face Time video call settings 8 4 Webcast 8 5 Focus adjustment autofocus 9 6 Three level beauty touch light adjustment 9 7 Five level digital focal length 9 8 Video recording 10 1 Windows system Windows 10 for example 10 2 Mac OS X system Mac OS X for example 10 3 Amcap video recording software 10 9 Background changing Only for Windows syst...

Page 2: ...2 The video in H 264 encoding format can t be displayed in local preview 17 3 The local preview image is white or black 17 4 Video quality is abnormal overexposed too dark or off color 17 5 The image is geometrically distorted and deformed 17 6 The image has water ripples 17 7 The picture quality of a 1080P HD camera can only reach 720P or 640P 18 8 The image is blurred during a video call 18 2 Ab...

Page 3: ... cable should be no more than 5 meters 4 Do not use the lens against a single colour background or a too bright or too dark background nor in the reflect light from a mirror 5 Please keep the camera away from liquids high temperature and strong magnetic fields when it is in use II Download Softwares For Mac OS Windows Chrome OS and Android users please download the appropriate versions of FaceTime...

Page 4: ...users 1 Installation The USB Live Camera is compatible with most Windows operating systems including Windows XP SP2 Windows 7 Windows 8 Windows 10 and others Therefore the camera will be installed automatically when it is connected to the computer 2 Testing Right click on Start and select Device Manager Pull down Sound Video and Game Controllers If USB Live Camera Audio is displayed then the relev...

Page 5: ...ne Properties settings panel that pops up click on the Listen tab and make sure that Listen to this device is unchecked Click on the Level tab adjust the volume to an appropriate level and make sure that the sound icon is not displaying in a mute state Click on the Advanced tab For Default Format it is recom mended to select CD quality or above For Exclusive Mode please make sure that the two opti...

Page 6: ... Related Settings In the 扬声器 Properties settings panel that pops up click on the level tab adjust the volume to an appropriate level and make sure that the sound icon is not displaying in a mute state Click on the Enhancements tab and ensure that the option of Disable all sound effects is checked Click on the Advanced tab For Defect Format it is recommended not to choose the sound quality that is ...

Page 7: ...mera program In the video mode click on the icon to start recording video In the photo mode click on the icon to shoot the current picture 3 Camera settings for Mac OS X system users 1 Installation The camera will be installed automatically when it is connected to the computer ...

Page 8: ...l 3 Audio input microphone and output speaker settings On the System Preferences page click on the sound icon to enter the Sound settings page Select USB Live Camera Audio in Select a devices for sound input under Input Adjust the input volume to an appropriate level Select the appropriate output device under Output Adjust the output volume to an appropriate level and make sure the Mute option is ...

Page 9: ... video call settings Open Face Time Click on the Video menu Select USB Live Camera as the system default camera Select USB Live Camera Audio as the system default microphone 4 Webcast The following browser versions are recommended Google Chrome 32bit or 64bit PC version 65 0 3325 XXX or above and Firefox 32bit or 64bit PC version 59 0 2 or above ...

Page 10: ...osition or gently shaking the camera will help focusing of the camera 6 Three level beauty touch light adjustment Plug the camera USB into the computer port and launch relevant software or APP Touch the touch light button on the front of the camera gently with your finger The brightness of the ring light on the camera has three levels in brightness low medium and strong light 7 Five level digital ...

Page 11: ...mes with the Mac Os system Then you can start recording video take pictures or test the webcam The three icon buttons at the bottom left are Take four consevutive photos Take a photo and video recording The middle icon is the shutter button in the photo mode so press it to start the countdown to take photos In the video recording mode press it to start recording and press it again to stop recordin...

Page 12: ...gram and open the Options menu click on Video Capture Pin to enter the Data Stream Format interface adjust the output resolution in Output Size and click on OK to save the settings Set the video frame rate Open the Capture menu click on Set Frame Rate to enter the Choose Frame Rate interface and check Use Frame Rate Type 30 f sec in Frame Rate and click on OK to save the settings Open the Capture ...

Page 13: ...oc Amp interface Select the correct voltage frequency according to the standards in your region Take photos connect the camera to the computer open the Amcap pro gram and click on Photo to take a picture 9 Background changing Only for Windows system Log in to the official website of Personify https Personifyinc Com and register as a paid member Download and install the Chromacam application Set US...

Page 14: ...d setting interface of the Chromacam application Pay to upgrade the Chromacam PRO application and the video background can be changed when you are running game anchor programs of Xsplit and MIXER applicable to Windows 7 or more advanced versions 10 Video playing After recording a video you can use QuickTime Media Player Potplayer KMplayer avplayer HD VLC MediaPlayer Plex etc for video playing ...

Page 15: ... desktop Recording Devices Recording right click on Disable For Mac system remove the USB live camera at the menu bar 3 Does it support background changing or game live streaming Support from the game platform is required For example register as a VIP paid member on the Xsplit game platform 4 Is the Linux system compatible with an external camera Only if the Linux version support UVC drive free pr...

Page 16: ...computer Remove the camera from the computer Restart the computer Connect the camera to the computer change the USB interface Press and hold the following four keys at the same time before the screen turns grey Command Option P R The computer restarts and you can hear the startup sound again Release the four buttons at the same time Mac system is upgraded to the latest version 3 Abnormal sound for...

Page 17: ... in the microphone Change the settings of HD Audio Manager for Windows 7 click on the Start menu Control Panel Hardware and Sound Open Realtek HD Audio Manager Microphone option Turn off Ffp function the button turns gray and the noise will be significantly reduced Turning on Echo Cancellation the button turns blue can reduce the echo of the PC speaker when the microphone is in use Change the sett...

Page 18: ...rally does not have H 264 decoding the software that does not support H 264 decoding version will display a white or a black screen in a preview Therefore please download a video preview application that supports H 264 decoding The video preview function in the application is not turned on or the privacy function of the application prohibits access to the camera 4 Video quality is abnormal overexp...

Page 19: ...ormal images in Mac system comuters are caused by similar setting errors of the above Windows system 3 Abnormal images in browsers 1 The Flash Player has been installed but the webpage still cannot access the camera normally so that no image is displayed If the website you are visiting needs to use a webcam please try another browser Close all of the other applications that may use the webcam and ...

Page 20: ...re that the camera and its support are firmly fixed in case of falling Keep away from liquid high temperature and strong magnetic field Avoid touching the lens Use a cotton swab or cleaning cloth to clean it If there is any dirt that is difficult to remove use a non abrasive lens cleaner instead of corrosive solutions IX After sales Service and Customer Support We are committed to providing custom...

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