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12. Warranty and Service Information
12.1 Technical Support
Free Technical Support 24/7/365 is part of the Alpha customer satisfaction commitment. The phone numbers
below can also be used to access a wide range of service solutions both at your premise and at the Alpha facility
nearest you.
In Canada and the USA, call toll free 1-888-462-7487 24 hours a day, seven days a week.
Customers outside Canada and the USA, call +1-604-436-5547.
12.2 Warranty
Alpha Technologies Ltd. warrants all equipment manufactured by it to be free from defects in parts and labor, for
a period of two years from the date of shipment from the factory. The warranty provides for repairing, replacing
or issuing credit (at Alpha’s discretion) for any equipment manufactured by it and returned by the customer to
the factory or other authorized location during the warranty period. There are limitations to this warranty cover-
age. The warranty does not provide to the customer or other parties any remedies other than the above. It does
not provide coverage for any loss of profits, loss of use, costs for removal or installation of defective equipment,
damages or consequential damages based upon equipment failure during or after the warranty period. No other
obligations are expressed or implied. Warranty also does not cover damage or equipment failure due to cause(s)
external to the unit including, but not limited to, environmental conditions, water damage, power surges or any
other external influence.
The customer is responsible for all shipping and handling charges. Where products are covered under warranty
Alpha will pay the cost of shipping the repaired or replacement unit back to the customer.
12.3 Battery Warranty
Note that battery warranty terms and conditions vary by battery and by intended use. The most common battery
warranty provided by Alpha is a two year full replacement warranty with a pro-rated warranty for the following
three years. Pro rated warranty provides a credit applicable toward the purchase of new batteries from Alpha. The
credit is calculated as the purchase price multiplied by the percentage of the battery life that was not available (in
months). Battery warranty coverage is lost where the battery charge is not maintained for 6 months. Contact your
Alpha sales representative or the Technical Support team at the above number to understand your entitlements
under Battery Warranty.
12.4 Return of Material
Please contact Technical Support at the number above to obtain a Service Repair Order (or Return Material
Authorization) number BEFORE sending material back. This will ensure that your service needs are handled
promptly and efficiently.
For more service and warranty information, visit the Alpha website:
http://www.alpha.ca
