or Horizon directly. This will enable Horizon to better answer your questions
and service you in the event that you may need any assistance. For questions
or assistance, please visit our website at www.horizonhobby.com, submit a
Product Support Inquiry, or call the toll free telephone number referenced in
the Warranty and Service Contact Information section to speak with a Product
Support representative.
Inspection or Services – If this Product needs to be inspected or serviced and is
compliant in the country you live and use the Product in, please use the Horizon
Online Service Request submission process found on our website or call
Horizon to obtain a Return Merchandise Authorization (RMA) number. Pack the
Product securely using a shipping carton. Please note that original boxes may
be included, but are not designed to withstand the rigors of shipping without
additional protection. Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for merchandise until it
arrives and is accepted at our facility. An Online Service Request is available at
http://www.horizonhobby.com/content/service-center_render-service-center.
If you do not have internet access, please contact Horizon Product Support to
obtain a RMA number along with instructions for submitting your product for
service. When calling Horizon, you will be asked to provide your complete name,
street address, email address and phone number where you can be reached
during business hours. When sending product into Horizon, please include your
RMA number, a list of the included items, and a brief summary of the problem.
A copy of your original sales receipt must be included for warranty consider-
ation. Be sure your name, address, and RMA number are clearly written on the
outside of the shipping carton.
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