EVA
Manual
34
118144
‐
001
REV.
A
Chapter
9
FACTORY
SERVICE
9.1
Warranty
Repairs
During
the
Warranty
period,
Spellman
will
repair
all
units
free
of
charge.
The
Warranty
is
void
if
the
unit
is
worked
on
by
other
than
Spellman
personnel.
See
the
Warranty
in
the
rear
of
this
manual
for
more
information.
Follow
the
return
procedures
described
in
Section
8.2.
The
customer
shall
pay
for
shipping
to
and
from
Spellman.
9.2
Factory
Service
Procedures
Spellman
has
a
well
‐
equipped
factory
repair
department.
If
a
unit
is
returned
to
the
factory
for
calibration
or
repair,
a
detailed
description
of
the
specific
problem
should
be
attached.
For
all
units
returned
for
repair,
please
obtain
an
authorization
to
ship
from
the
Customer
Service
Department,
either
by
phone
or
prior
to
shipping.
When
you
call,
please
state
the
model
and
serial
numbers,
which
are
on
the
plate
on
the
rear
of
the
power
supply,
and
the
purchase
order
number
for
the
repair.
A
Return
Material
Authorization
Code
Number
(RMA
Number)
is
needed
for
all
returns.
This
RMA
Number
should
be
marked
clearly
on
the
outside
of
the
shipping
container.
Packages
received
without
an
RMA
Number
will
be
returned
to
the
customer.
The
Customer
shall
pay
for
shipping
to
and
from
Spellman.
A
preliminary
estimate
for
repairs
will
be
given
by
phone
by
Customer
Service.
A
purchase
order
for
this
amount
is
requested
upon
issuance
of
the
RMA
Number.
A
more
detailed
estimate
will
be
made
when
the
power
supply
is
received
at
the
Spellman
Repair
Center.
In
the
event
that
repair
work
is
extensive,
Spellman
will
call
to
seek
additional
authorization
from
your
company
before
completing
the
repairs.
9.3
Ordering
Options
and
Modifications
Many
of
the
options
listed
in
Chapter
5
can
be
retrofitted
into
Spellman
power
supplies
by
our
factory.
For
prices
and
arrangements,
contact
our
Sales
Department.
9.4
Shipping
Instructions
All
power
supplies
returned
to
Spellman
must
be
sent
shipping
prepaid.
Pack
the
units
carefully
and
securely
in
a
suitable
container,
preferably
in
the
original
container,
if
available.
The
power
supply
should
be
surrounded
by
at
least
four
inches
of
shock
absorbing
material.
Please
return
all
associated
materials,
i.e.
high
voltage
output
cables,
interconnection
cables,
etc.,
so
that
we
can
examine
and
test
the
entire
system.
All
correspondence
and
phone
calls
should
be
directed
to:
Spellman
High
Voltage
Electronics
Corp.
475
Wireless
Boulevard
Hauppauge,
New
York
11788
TEL:
(631)
630
‐
3000
FAX:
(631)
435
‐
1620
E
‐
Mail:
sales@spellmanhv.com
www.spellmanhv.com
