ST/STR/STA MANUAL
24
118107-001 REV H
Chapter 8
F
ACTORY
S
ERVICE
8.1 Warranty Repairs
During the Warranty period, Spellman will repair all units
free of charge. The Warranty is void if the unit is worked
on by other than Spellman personnel. See the Warranty
in the rear of this manual for more information. Follow
the return procedures described in Section 8.2. The
customer shall pay for shipping to and from Spellman.
8.2 Factory Service Procedures
Spellman has a well-equipped factory repair department.
If a unit is returned to the factory for calibration or repair,
a detailed description of the specific problem should be
attached.
For all units returned for repair, please obtain an
authorization to ship from the Customer Service
Department, either by phone or mail prior to shipping.
When you call, please state the model and serial numbers,
which are on the plate on the rear of the power supply,
and the purchase order number for the repair. A Return
Material Authorization Code Number (RMA Number) is
needed for all returns. This RMA Number should be
marked clearly on the outside of the shipping container.
Packages received without an RMA Number will be
returned to the customer. The Customer shall pay for
shipping to and from Spellman.
A preliminary estimate for repairs will be given by phone
by Customer Service. A purchase order for this amount is
requested upon issuance of the RMA Number. A more
detailed estimate will be made when the power supply is
received at the Spellman Repair Center. In the event that
repair work is extensive, Spellman will call to seek
additional authorization from your company before
completing the repairs.
8.3 Ordering Options and
Modifications
Many of the options listed in Chapter 5 can be retrofitted
into Spellman power supplies by our factory. For prices
and arrangements, contact our Sales Department.
8.4 Shipping Instructions
All power supplies returned to Spellman must be sent
shipping prepaid. Pack the units carefully and securely in
a suitable container, preferably in the original container, if
available. The power supply should be surrounded by at
least four inches of shock absorbing material. Please
return all associated materials, i.e. high voltage output
cables, interconnection cables, etc., so that we can
examine and test the entire system.
All correspondence and phone calls should be directed to:
Spellman High Voltage Electronics Corp.
475 Wireless Boulevard
Hauppauge, New York 11788
TEL: (631) 630-3000 FAX: (631) 435-1620
E-Mail:
sales@Spellmanhv.com
www.spellmanhv.com
