Customer Service 1-888-707-1880
Dyaco Canada Inc. 2021
Email: customerservice@dyaco.ca
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SERVICE CHECKLIST - DIAGNOSIS GUIDE
Before contacting your dealer for aid, please review the following information. It may save you both
time and expense. This list includes common problems that may not be covered under the
treadmill's warranty.
PROBLEM SOLUTION/CAUSE
Display does not light
1) Tether cord not in position.
2) Circuit breaker on front grill tripped. Push circuit breaker in
until it locks.
3) Plug is disconnected. Make sure plug is firmly pushed into
110-120 VAC wall outlet and front frame of treadmill.
4) Breaker panel circuit breaker may be tripped.
5) Treadmill defect. Contact your dealer.
Tread-belt does not stay centred
The user may be walking while favouring or putting more weight
on either the left or right foot. If this walking pattern is natural,
track the belt slightly off-center to the side opposite from the belt
movement.
Treadmill belt hesitates when walked/run on
See General Maintenance section on tread belt tension.
Adjust as necessary.
Motor is not responsive after pressing start
1) If the belt moves, but stops after a short time and the
display shows "LS", run calibration
2) If you press start and the belt never moves, then the
display shows LS, contact service.
Treadmill will only achieve approximately
12 mph/ 20 kph but shows higher speed on
This indicates motor should be receiving power to
display
operate. Low AC voltage to treadmill. Do not use an extension
cord. If an extension cord is required it should be as short as
possible and heavy duty 14 gauge minimum. Low household
voltage. Contact an electrician or your dealer. A minimum of 120
volt AC current is required.
Treadmill trips on board 20 amp circuit
High belt/deck friction. See General Maintenance. If cleaning
doesn't prevent this from reoccurring, check the amp draw of
the motor. If this is high and there are signs of significant wear
of the deck, it may need to be flipped if it is on its original side.
Computer shuts off when console is
touched (on a cold day) while walking/running
Treadmill may not be grounded. Static electricity is "crashing"
the computer. Refer to Grounding Instructions
Circuit breaker trips, but not the
Need to replace the house breaker with a "High
treadmill circuit breaker.
inrush current" type breaker
Noises while in uses (squeaks, bumps,
Tighten all bolts. Check that machine is levelled. Adjust
clicking, etc.)
levellers if needed using a wrench.
