18
APERTURE - THE STACK
USER MANUAL
-
APPENDIX A —
FAQS AND TROUBLESHOOTING
Q: WHAT ARE THE SYSTEM
REQUIREMENTS?
MAC SYSTEM REQUIREMENTS:
Mac OS X
10.10 to OS 11
Minimum: Intel Core 2 Duo
Machine must be connected to the internet
during install
PC SYSTEM REQUIREMENTS:
Windows 7,
Windows 8, or Windows 10 (latest Service
Pack, 64-bit)
Minimum: 64-bit) Intel Core 2 Duo or AMD
Athlon 64 X2
Machine must be connected to the internet
during install
Q: I WANT TO RESET MY APERTURE
SETTINGS TO THE DEFAULT
You can delete the Aperture - The Stack.
settings file to reset the settings to default.
This is located at Users/username/Music/
Spitfire Audio/Settings on a Mac and C:\
Users\username\AppData\Roaming\Spitfire
Audio\Settings on a PC.
Q: MY LIST OF PRESETS IS EMPTY,
HOW DO I SOLVE THIS?
If you have moved your Aperture - The Stack
Library folder, you can solve this problem
by using the “Locate Library” feature in the
Spitfire Audio App.
If this does not solve the problem, the library
likely needs reauthorising, to do this, use the
“repair” feature in the Spitfire Audio App.
Q: I SEE A RED EXCLAMATION MARK
IN THE TOP LEFT OF APERTURE
- THE STACK, WHAT DOES THIS
MEAN?
This means that there is an error, you can
click the exclamation mark to open a log
with further details. It is likely that using the
“Repair” and “Locate Library” features in the
Spitfire Audio App will solve the problem
but if not, contact our support team at
spitfireaudio.com/support and attach the log.
Q: CAN I INSTALL ON MORE THAN
ONE COMPUTER?
With our products you have two licenses.
This means that you are allowed to download
and install on two computers you own, say
your main rig and your mobile rig. If you have
purchased the library on a hard drive, you
should copy the contents of the drive on to
the destination machine before completing
the download with the Spitfire App. If you
downloaded Aperture - The Stack, you can
copy the library folder over to the second
machine and then use the “Repair” and
“Locate Library” features in the Spitfire Audio
App.
Q: I CAN’T SEE THIS IN THE
KONTAKT LIBRARIES PANE AND
WHEN I TRY AND LOAD IT INTO
KONTAKT IT SAYS NO LIBRARY
FOUND
This library does not run in Kontakt, it is a
standalone plug-in that you can run in your
chosen DAW.
Q: HOW DO I AUTHORISE THE STACK
ON A MACHINE NOT CONNECTED TO
THE INTERNET?
It is currently not possible to authorise
Aperture - The Stack on a machine not
