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Spitfire_Snom_User Guide_1_10-02-09  

 

 

 

SNOM 820 USER GUIDE 

 

TABLE OF CONTENTS 

 

Buttons & LED’s   

 

 

 

Dialling a phone number 

 

 

Redial 
Incoming calls 

 

 

 

 

Accepting a call   

 

 

 

Denying/ Blocking a call 

 

 

Hold and Resume  

 

 

 

Transfer:   

 

 

 

 

 

Direct Transfer   

 

 

 

Transfer to voicemail   

 

 

Consultation transfer   

 

Call Pick Up  

 

 

 

 

Call Parking  

 

 

 

 

Pick up parked call 

 

 

 

Pick up specific parked call   

 

Conference  

 

 

 

 

Mute/ Un-mute   

 

 

 

Do Not Disturb (DND) Mode    

 

Adjusting volume  

 

 

 

Handset/ Hands free/ Head set 

 

Call Diversion 

 

 

 

 

 

All calls 

 

 

 

 

 

 

When busy  

 

 

 

10 

 

 

When unanswered 

 

 

11 

Phone Book  

 

 

 

 

12 

 

Adding an entry   

 

 

12 

 

Editing an entry   

 

 

12 

Call Logs   

 

 

 

 

13 

Voicemail   

 

 

 

 

13 

Locking the Keypad 

 

 

 

14 

Call Intrusion 

 

 

 

 

14 

 
 

Summary of Contents for SNOM 820

Page 1: ...ransfer 6 Transfer to voicemail 6 Consultation transfer 7 Call Pick Up 7 Call Parking 7 Pick up parked call 7 Pick up specific parked call 7 Conference 7 Mute Un mute 8 Do Not Disturb DND Mode 8 Adjus...

Page 2: ...phone number Typing in letters and digits by pressing the keys repeatedly similar to a mobile phone etc The Call Indication LED 2 Blinks red rapidly when call is coming in Glows red steadily and brigh...

Page 3: ...he line Line Keys 3 Blinks green slowly when call is on hold on the line The Message LED 11 glows red when new message on mailbox To cancel actions or input use the CANCEL key 10 The ENTER key 8 confi...

Page 4: ...Spitfire_Snom_User Guide_1_10 02 09 4 Context sensitive symbols...

Page 5: ...to start the call Redial Press the button Select telephone number from a list and Press the button Incoming call When your Snom 820 is called it rings and displays the following screen The call will b...

Page 6: ...call indication LEDs is glowing red You can now Transfer the held call blindly or with prior announcement see page 31 Receive and make calls and put other calls on hold Pick up the held call by pressi...

Page 7: ...rty on hold press 85 You will hear a message informing you that the call has been parked Pick up Parked Call Dial 86 If more than one call parked system will select which call to pick up Pick up Speci...

Page 8: ...phone again LED off DND Mode on off Press key to turn Do not disturb mode on The display will show All incoming calls will be forwarded to the number set in call forwarding or go to voicemail if there...

Page 9: ...will for example normally be the case in a call center environment the key is used to accept incoming calls Call Diversion All kinds of call diversions can be set changed and deactivated in the menu...

Page 10: ...creen Forward when Busy Calls ringing while phone is busy are forwarded to the number of the phone extension or mailbox specified as this function s target Press Menu key Press 2 Call Features Press 1...

Page 11: ...n or mailbox specified as this function s target Press Menu key Press 2 Call Features Press 1 Call Forwarding Press 3 Forward After Timeout Press 2 Target when Forwarding Type number Press Press 3 Cal...

Page 12: ...ontains an internal phone book that can be accessed from the phone s idle state by pressing function key Adding an entry Press function key Select New Item using the navigation button and press Enter...

Page 13: ...es Select Option 2 to change your access code and press to save Select Option 3 to record your name and press to save Select Option 4 to record your personal greeting and press to save When messages a...

Page 14: ...isten in to another extensions conversation provided they have been assigned permission to do so There are three modes 1 Call Barge In Is this mode a tone will be played to both parties to indicate th...

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