Splicecom IP 530, User Manual

Page 1: ...IP 530 User Manual ...

Page 2: ...IP 530 User Manual Document No 099 Version No V5 51 1210 1 Copyright SpliceCom Ltd SpliceCom Ltd The Hall Business Centre Berry Lane Chorleywood Herts WD3 5EX Tel 01923 287700 Website www splicecom com ...

Page 3: ...g the volume 11 Do Not Disturb 12 Call History 13 View the contents of your Call History 13 Viewing details of a call 14 Redialling a number 14 Ringing back a caller 14 Deleting a call 14 Internal Contacts Directory 16 Using The Internal Directory 16 Blacklisting a number 18 Voicemail 22 Receiving a message 22 Diverting an incoming call to voicemail 22 Listening to a message 22 Message Management ...

Page 4: ... 1 ii Contents IP 530 User Manual IP 530 Administration 31 Setting the time on your IP 530 31 Phone Information 31 Partnering your IP 530 with your PC or laptop 33 Appendix 1 34 Voice Processing Voicemail Call Forwarding Options 34 ...

Page 5: ...l be no need for you to log in or log out Idle Display The default display on your telephone when idle will display the time and date together with your User Name in the top LH corner Feature Highlights Context Sensitive Display and Soft Keys You can use your IP 530 to do far more than just making and taking telephone calls Six pre programmed keys are provided for the most frequently used telephon...

Page 6: ...ed on the maximiser Unified Communication system that your IP 530 is connected to allows colleagues to call and speak to you without the need for you to answer the call Parking a Call All calls received can be put on hold and the call remains in your control However another way to place a call on hold is to park the call into one of the system areas that allow your colleagues to easily pick up the...

Page 7: ... Please refer to page 7 for further details MESSAGE The Message key will provide you with direct access to your voicemail messages Please refer to page 22 for further details CONF The Conference key allows 3 way conference calls to be easily set up Please refer to page 8 for further details The Last Number Redial key allows the last number dialled from the IP 530 to be automatically re dialled Ple...

Page 8: ...ey underneath Cancel extreme RHS or replace your handset If you are required to enter further digits once the call has been made for example when presented with an auto attendant use the alpha numeric keypad to enter the digits Redialling a previously dialled number 1 Press the Redial key You will be presented with you Dialled Calls list 2 Use the Scroll Up Down keys to select the number or name t...

Page 9: ...Ending a call Cancel 1 Replace your handset or press the Handsfree key or press the Soft Key underneath Cancel extreme RHS Please note The Handsfree key will only end the call if used in hands free mode otherwise this key will switch from handset to hands free mode Placing a call on hold Hold 1 Press the Hold Soft Key extreme LHS 2 External callers will be played music on hold if configured Please...

Page 10: ... underneath Tran 2nd from LHS Parking a call The Park facility allows calls to be put on hold in a system area so that the call can be picked up by any other extension on the system maximiser provides four Park Slots 1 2 3 and 4 by default If a call is parked in one of these Park Slots users of PCS 580 570 560 410 and 100 IP 530s or PCS 60 and PCS 50 IP Softphones or Phone Partners with access to ...

Page 11: ... put the call on hold 3 Using the alpha numeric keypad enter the internal or external number of the person you wish to join the conference CONF 4 When the person you have called answers press the CONF key again and all three parties will be conferenced together The two parties names or numbers will be shown on the Context Sensitive Display 5 Please note If you hang up the call the other two partie...

Page 12: ...ill appear on your screen along with the name or number of the person calling you Reject 2 If you do not wish to answer the call press the context sensitive key underneath Reject 2nd from RHS The call will be passed to your Forward on Busy number if set or passed to voicemail if enabled or cancelled Please refer to your System Administrator for further information on your Forward on Busy number Al...

Page 13: ...n change the ringing volume and conversation volume at any time during or before a call Changing the Volume before a call Hands free volume 1 Press the Handsfree key 2 Press the Volume Up or Down keys as required 3 Press the Handsfree key when finished Handset volume 1 Lift your handset 2 Press the Volume Up or Down keys as required 3 Replace the handset when finished Changing the Ringing Volume 1...

Page 14: ...DND icon will appear in the top RHS of the Context Sensitive Display to indicate that this feature has been set When DND is enabled Your calls will be automatically passed to your Forward on Busy number if configured or to voicemail if enabled For further information on your Forward on Busy Number please refer to your System Administrator Your entry in the Contacts Directory will display the blue ...

Page 15: ...ey underneath Back extreme LHS to return to the default Context Sensitive Display view Identifying the type of call Signifies an incoming call Signifies an outgoing call Signifies an un answered incoming call Missed Calls An incoming call received by your phone that is not answered will be registered even if a voicemail is subsequently left as an un answered call in your Call History 1 The un answ...

Page 16: ...oft key underneath History extreme LHS 2 Use the Page Down and Page Up buttons to display the entry required Send 3 Use the soft key underneath Send extreme RHS to call this number Ringing back a caller You may wish to call the number of a previous caller this can be done from the Calls History in exactly the same manner History 1 Press the soft key underneath History extreme LHS 2 Use the Page Do...

Page 17: ...ory History 1 Press the soft key underneath History extreme LHS Option 2 Press the soft key below Option 2nd from RHS 3 Use the Scroll Up Down keys to select Delete All OK 4 Use the soft key underneath OK extreme RHS to delete all entries in your Call History OK 5 You will be presented with a warning screen Delete all records Cancel or OK Press the soft key under OK extreme RHS for 2nd time to com...

Page 18: ...alls and transfer calls to an internal Department where the call can be answered by any one of a group of people such as Sales Support Accounts etc The directory will display your list of numbers alphabetically once you have created them enabling you to call or transfer calls to regularly used numbers Please note that the IP 530 s Internal Directory is completely separate from the system wide maxi...

Page 19: ...s Dir 1 Press the soft key underneath Dir 2nd from LHS 2 Use the Scroll Up Down keys to select Contacts Enter 3 Press the soft key underneath Enter extreme RHS 4 Use the Scroll Up Down keys to view your Contacts Option 5 Once you have highlighted the Contact you require press the soft key below Option 2nd from RHS 6 Use the Scroll Up Down keys to highlight Detail OK 7 Press the soft key underneath...

Page 20: ...Use the Scroll Up Down keys to select Contacts Enter 4 Press the soft key underneath Enter extreme RHS 5 Use the Scroll Up Down keys to select the desired Contact Send 6 Once you have highlighted the Contact you wish to call press the soft key below Send extreme RHS 7 Wait for the call to be answered and announce the caller Tran 8 To transfer the original call press the soft key underneath Tran 2n...

Page 21: ...ns are 2aB numeric upper and lower case text abc lower case text only ABC upper case text only or 123 numeric only Blacklisting an existing Contact Dir 1 Press the soft key underneath Dir 2nd from LHS 2 Use the Scroll Up Down keys to select Contacts Enter 3 Press the soft key underneath Enter extreme RHS 4 Use the Scroll Up Down keys to view your Contacts Option 5 Once you have highlighted the Con...

Page 22: ...ns to highlight the entry required Option 3 Press the soft key below Option 2nd from RHS 4 Use the Scroll Up Down keys to select Add to Blacklist OK 5 Press the soft key underneath OK extreme RHS to create a blacklisted Contact with this name and or telephone number 6 Enter Contact s name using the alpha numeric keypad 7 Use the Scroll Up Down keys to toggle between the other fields Office Mobile ...

Page 23: ...ing for Blacklisted Contact entries Dir 1 Press the soft key underneath Dir 2nd from LHS 2 Use the Scroll Up Down keys to select Blacklist Search 3 Press the soft key underneath Search 2nd from LHS 4 Search for a particular entry using the alpha numeric telephony keypad e g In ABC or abc mode If an entry starts with A press 2 once if it starts with B press 2 twice etc Any part of the blacklisted C...

Page 24: ...ner of the SpliceCom IP 530 will light to indicate that you have a new message In addition the text New Voice Mail appears on the Context Sensitive Display and the Message Waiting Icon in the top RH corner of the display will flash Diverting an incoming call to voicemail Reject 1 Press the soft key underneath Reject key extreme RHS to send the incoming call to your voicemail The call will be passe...

Page 25: ... 3 1 Whilst listening to a message press 3 on the alpha numeric keypad at any time to delete Forwarding a message Whilst listening to a message you may wish to forward it to a colleague or to your email account as a wav file attachment 5 1 Whilst listening to a message press 5 on the alpha numeric keypad at any time to access the message forwarding menu 1 2 Press 1 on the alpha numeric keypad to c...

Page 26: ...ler when transferred to your voicemail However you may wish to record your own personal message You can record two voicemail greetings Firstly you have a daily greeting that can be used to inform a caller of your whereabouts on a particular day for example You have reached Alice Barker s voicemail on Tuesday 4 July I am currently in a meeting until 11 o clock Please leave a message and I will call...

Page 27: ...d to exit from the Extra Greeting Recording menu Alternatively 1 4 Press 1 on the alpha numeric keypad to listen to the list of options Using an Assistant telephone number You may wish to give your callers the option to be transferred to a colleague rather than leave a message this might be your assistant or another member of your team Your System Administrator will need to configure this option s...

Page 28: ...this facility will only be available if voicemail has been enabled for your colleague Adding a name tag to a caller s telephone number Whilst listening to a message you may wish to record the caller s name which will then be played back to you immediately before you listen to any new message they might leave in the future 1 Whilst listening to a message press on the alpha numeric keypad to enter t...

Page 29: ...IP 530 User Manual V5 51 1210 1 27 Voicemail IP 530 User Manual 0 3 To listen to all the options again press 0 on the alpha numeric keypad at any time ...

Page 30: ... is not answered or busy the caller will be passed to your voicemail and the call will be logged as a missed call on your IP 530 Follow Me Setting your Follow Me telephone number 56 1 Dial 56 followed by the telephone number to which you want your calls forwarded to and then via the alpha numeric keypad Send 2 Press the soft key underneath Send extreme LHS or wait for the number to be dialled 3 Yo...

Page 31: ...ss 3 on the alpha numeric keypad to select your home number 4 Once you have set your Call Forwarding number you will be returned to the Main Configuration menu and played the options Hang up your call Forwarding calls to your mobile number MESSAGE 1 Press the MESSAGE key to access your voicemail 3 2 Enter 3 on the alpha numeric keypad to enter the Call Forwarding menu 4 3 The list of Call Forwardi...

Page 32: ...ng menu 2 3 The list of Call Forwarding options will be played to you Press 2 on the alpha numeric keypad to cancel your call forwarding 4 Once you have set your Call Forwarding number you will be returned to the Main Configuration menu and played the options Hang up your call Your incoming personal DDI telephone calls will once more be presented to your IP 530 Extension Anywhere Extension Anywher...

Page 33: ...se the Scroll Up Down keys to select 1 SNTP Settings Enter 9 Press the soft key underneath Enter extreme RHS Switch 10 Press the soft key under Switch to change the setting for 1 Time Zone 11 Use the Scroll Up Down keys to select 4 Daylight Saving Switch 12 Press the soft key under Switch to change the setting for 4 Daylight Saving to Automatic Save 13 Press the soft key underneath Save extreme RH...

Page 34: ...her information that can be accessed using the soft key underneath Enter extreme RHS 1 Network a MAC b WAN Type c WAN IP d WAN Mask e LAN Type f LAN IP g LAN Mask h Gateway i Pri DNS j Sec DNS 2 Phone a Model b Hardware c Firmware d Product ID e MAC 3 Accounts a 1st Account b 2nd Account ...

Page 35: ...nd laptops Some of the extra features you can gain access to when using Vision Mobility in conjunction with the IP 530 include Access to company wide Unified maximiser Directory o Users Departments Contacts o Look up and dialling Ability to add new Contacts to the Unified maximiser Directory Personal Speed Dials Busy Lamp Field Mobility Control o Divert Type o Out of Office Message o Extension Any...

Page 36: ...ssages and call forwarding options by using the alpha numeric keypad on the IP 530 1 Play help 2 Skip forward 2 seconds 3 Delete this message 4 Play previous message 5 Forward this message 6 Play next message 7 Save this message 8 Skip back 2 seconds 9 This caller s number 0 Return this call Configuration Options 5 Voicemail Forwarding Options 1 Copy to another voicemail user with a message from y...

Page 37: ...ersonal DDI calls to home number 4 Forward personal DDI calls to mobile number 5 Forward personal DDI calls to spare1 number 6 Forward personal DDI calls to spare2 number 7 Forward personal DDI calls to your current number 0 Abandon 4 Add a name tag to a number to be played immediately before voicemail messages 1 Options 2 Record new tag 3 Delete tag 7 Save tag 0 Abandon 5 Change your access code ...

Page 38: ... Hall Farm Business Centre Berry Lane Chorleywood Hertfordshire WD3 5EX Tel 01923 287700 Fax 01923 287722 Email info splicecom com Website www splicecom com SpliceCom Defining next generation communication ...