Installation and Reference Manual
Working with Voicemail
236
Installation and Reference Manual v3.2/0410/6
If the User making an outbound external call via the above Dial Plan is a member of a Company the
resulting message will be stored in the voicemail box specified in the Outbound Record Mailbox field in
the relevant Company’s configuration form. This can be either a Department’s or User’s voicemail box.
This User or Department must be configured for call recording as per the OutboundRecordings
department described above. If this field is empty the resulting message will be stored in
“OutboundRecordings” as explained above.
Recording all outbound calls
To automatically record ALL outbound external calls
change the Action field of the default entry within the
relevant LCR Plan from Dial to DialRecord. The resulting
messages are stored in a voicemail box called
“OutboundRecordings” which can be accessed by
creating a Department of the same name as described
above.
To access these messages please refer to the Voicemail
for a Department section from page 209.
Using Call Recording with SpliceRecord
Each User and/or Department can be configured to send the recordings to SpliceRecord as follows:
1
In Manager select Users or Departments
2
From the list select the User or Department required
3
Select the Voicemail page
4
Select the Add Voicemail Contact button
5
Add some text to the Telephone Number field – this is not
acted upon but there must be some form of entry in the
field.
6
From the Type list box select Archive
7
From the Method list box select Deliver and Delete or
Deliver
8
Select Update or Apply when ready.
If the Deliver and Delete Method is used the recording will be immediately deleted from the voicemail
server. If the Deliver Method is used the recording will be marked as old on the voicemail server and
deleted after 7 days.
