PCS 580 User Manual
Departments
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PCS 580 User Manual V1.2/0411/1a
View the web page
The Department may be configured to display a web page (called the Auto URL) when you receive a call to
the Department. This may be displayed while the call is ringing on your phone or once you have
answered the call. Alternatively, the web page may be available for you to access as and when you
require. This web page might give you access to sales information, for example, when talking to
customers or web sites available via the Internet or your company’s intranet, to provide you with
information to help you deal with the call.
Press the Info button to view the web page configured for the Department
While you are viewing the web page the Dial button will flash to remind you that a call is in
progress.
Press the Home button to return to Call Status
For further information on Auto URLs please refer to your system administrator.
Make a call to a Department
You may wish to ring a Department in order to talk to an available member of, for example, the Personnel
department rather than ringing one specific member of that department only to find they are not available
and then having to ring another extension, etc.
If you know the extension number of the Department required you can dial this number in the normal
way. Alternatively, you can use the Contacts directory to call the Department as follows:
1
Press the Contacts button to access the directory
2
Use the Search facility to find the Department required
3
Select the Department you wish to call
4
Press the Dial button to make the call.
Transfer a call to a Department
1 Place the call on hold by pressing the New Call button
Summary of Contents for PCS 580G
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