PCS 580 User Manual
Introduction
PCS 580 User Manual V1.2/0411/1a
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Feature Highlights
Access to the central database
Your PCS 580 gives you access to a database of information stored on your maximiser system that provides
directories of telephone numbers (internal and external) to help you to quickly and easily make and
transfer calls.
Dial Ahead
The Dial Ahead facility allows you to enter a number on the keypad without firstly lifting the handset. This
will enable you to check the status of a colleague’s extension before ringing their phone. The display will
show if the User is busy or has do not disturb set. You can then choose to ring your colleague or leave a
voicemail message.
Parking a Call
All calls received can be put on hold and the call remains in your control. However, another way to place a
call on hold is to park the call into one of the system areas that allow your colleagues to easily pick up the
call and in the meantime you are able to continue with other calls.
Favourites
As well as access to a directory of telephone numbers stored on the telephone system’s database you can
also have your own list of “favourite” numbers that you regularly call or transfer calls to. Your Favourites
will also act as Busy Lamp Fields indicating when internal extensions are engaged or receiving calls and
allow you to pick up a call ringing on a colleague’s extension.
Call Recording
Your PCS 580 gives you the ability to manually instigate personal call recording allowing you to record your
calls as and when required. Each call recording can be saved as a voicemail message and therefore easily
accessed or saved in a centralised file. Please note that feature is controlled by your system administrator;
please contact your system administrator for further details.
Voicemail
The SpliceCom maximiser system provides standard voicemail functionality allowing your callers to leave a
message and your PCS 580 allows you to easily manage these messages.
Entering Notes during a call
During the process of a call you can entered or view notes related to that call or to the contact the call was
made to or received from. This will help with the proficient handling of a call as the notes can act as a
memory aid or give the recipient of the transferred call information regarding the calls purpose.
Web Browser
The PCS 580 provides a web browser so that web pages available on the Internet or your company’s
intranet can be displayed to provide you with information relevant to your calls or display real time video
such as a feed from a security camera, for example.
Summary of Contents for PCS 580G
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