Sprint 4-Line Telephone System with Speakerphone and Caller ID Owner'S Manual Download

Page: 27 / 29

Troubleshooting

Troubleshooting

Problem

Solution

Cannot program the existing ID after disconnect-
ing and reconnecting the phone.

Perform a system update at another station (see “Trouble-
shooting” on Page 26).

Cannot access the program mode.

Station is off the hook or on hold. Hang up or turn hold off.

Does not receive

3$*(

$//

3$*(

$//

3$*(

$//

3$*(

$//

DND is on. Turn it off.

Cannot join in a conference call.

Release Call Privacy (see “Making a Conference Call” on
Page 16).

Another station has already joined the call.

Intercom does not work.

Make sure both stations are connected to Lines 1 and 2.

Called station is in DND.

Cannot view the activity of other stations.

Line 1 is not common to all bases.

The line indicator flashes when a call comes in but
the phone does not ring.

Auto Attendant is turned on at the SP708 station. Turn it off.

Ringer switch is set to off. Turn it on.

Ringer is programmed OFF. Turn it on.

DND is turned on. Turn it off.

One station's number continues to appear when
the station is not in use.

DND is on at that station. Turn it off.

Make sure the base is connected to the line and AC power.

The telephone does not ring.

Auto Attendant is turned on at the SP708 station. Turn it off.

Ringer switch is set OFF. Turn it on.

Ringer is programmed OFF. Turn it on.

DND is on. Turn it off.

There is no dial tone and the display is blank.

Connect AC power.

Callers cannot hear you when using the handset,
but you can hear them.

Check the handset cord connection.

Check MUTE.

When a call comes in on Line 2, the LINE 2 indica-
tor does not light.

Check the FAX/PC switch. The switch should be set to
PHONE when a PC or fax is not connected.

Cannot operate the phone during a power failure.

Install the backup batteries.

Communication errors occur during Call Transfer/
Intercom/Page All.

A station might have been removed without performing a
system update.

43-5709.fm Page 26 Wednesday, December 20, 2000 10:56 AM

Summary of Contents for 4-Line Telephone System with Speakerphone and Caller ID

Page 1: ...THIS MANUAL IS AVAILABLE FOR FREE COMPLIMENTS OF BUYMEBUYME COM TO ORDER THIS PRODUCT PLEASE CALL TOLL FREE 1 877 992 8963 OR VISIT WWW BUYMEBUYME COM ...

Page 2: ...Owner s Manual Please read before using this equipment 4 Line Telephone System with Speakerphone and Caller ID 43 5709 fm Page 1 Wednesday December 20 2000 10 56 AM ...

Page 3: ...coin operated systems party line systems most electronic key telephone systems THE FCC WANTS YOU TO KNOW In the unlikely event that your phone causes problems on the phone line the phone com pany can temporarily discontinue your ser vice If this happens the phone company attempts to notify you in advance If advance notice is not practical the phone company notifies you as soon as possible and advi...

Page 4: ...ne line has been disconnected at the net work interface 6 Use caution when installing or modifying telephone lines 7 Do not affix the AC power supply cord to building surfaces with metal fittings 8 Unplug the telephone from the wall out let before cleaning Do not use liquid cleaners or aerosol cleaners Use a damp cloth for cleaning 9 Do not use the telephone near water for example near a bath tub ...

Page 5: ...ditions When the power cord plug is damaged or frayed If liquid has been spilled into the prod uct If the product has been exposed to rain or water If the telephone does not operate nor mally by following the operating instruc tions Adjust only those controls that are covered by the operating instructions because improper adjustments of other controls may result in damage and will often require ex...

Page 6: ...urations 13 Verifying System Configuration 14 Station Reset 14 Changing or Updating a Station Extension Number 14 Setting the Ringer 14 Setting the Ringer Volume 14 Setting Always Ring 15 Setting the Handset Headset and Speaker Volume 15 Handset Headset Volume 15 Speakerphone Volume 15 Telephone Operation 15 Using a Headset 15 Switching Between the Headset and Speakerphone 16 Making Calls 16 Selec...

Page 7: ... 22 Chain Dialing Service Numbers 22 Testing Stored Emergency Numbers 22 Caller ID Operation 23 Programming Caller ID 23 Turning Caller ID Call Waiting On Off 23 Selecting the Save Method for Received Caller ID Data 23 Setting the Access Code 23 Setting the Area Code 23 Reviewing Caller ID Records 24 Caller ID Messages 24 Dialing Numbers From a Caller ID Record 24 Storing a Caller ID Record in Mem...

Page 8: ... call indi vidual stations or page all stations at the same time Tilting Display lets you adjust the angle of the display screen for easy viewing Headset Jack lets you attach a headset not supplied for hands free convenience Hearing Aid Compatibility lets you use your phone with hearing aids that have a T telephone switch The system includes telephone base handset coiled handset cord two long RJ14...

Page 9: ...AL press to redial the last phone number you called MEMORY DIAL with the phone on the hook enter a num ber you want to store then press MEMORY DIAL once Press again to view the number To dial a stored number lift the handset and press MEMORY DIAL once Use these buttons to select op tions that appear on the screen by pressing the button below the desired option SPEAKER press once to use the speaker...

Page 10: ...twisted pair cable Otherwise you might experience interference crosstalk between telephone lines The USOC number of the two line jack to be installed is RJ14C or RJ14W for a wall plate jack The USOC number of the single line jack to be installed is RJ11C or RJ11W for a wall plate Before actually starting the connections fol low these steps to plan your system 1 Identify the number of stations you ...

Page 11: ...asier connection Note You can also set private lines that are not included in the system See Setting Pri vate Lines on Page 20 Important If you are using this phone as a sub station to the SP708 phone system Cat No 43 5708 and you have the Auto Atten dant feature turned on the Auto Attendant can answer all lines as well MOUNTING THE SYSTEM You can place your phone on a flat surface or mount it on ...

Page 12: ...late studs then slide the base downward to secure it On a Wall To mount the telephone directly on a wall you need two screws not supplied with heads that fit into the keyhole slots on the bottom of the base Drill two holes 315 16 inches apart Thread two screws into the wall letting the heads extend about 1 8 inch 1 Follow Steps 1 5 of On a Desk 2 With the narrow end of the mounting bracket facing ...

Page 13: ...apter meets these spec ifications Using an adapter that does not meet these specifications could damage the system or the adapter Always connect the AC adapter to the system before you connect it to AC power When you finish disconnect the adapter from AC power before you dis connect it from the system Follow these steps to connect AC power 1 Insert the AC adapter s barrel plug into the adapter jac...

Page 14: ...ting menu appears 5 Use the keypad to enter the hour and minutes in twelve hour format Precede a single digit hour or minute with 0 01 02 03 and so on If you make a mis take select to enter the correct time 6 Select 6 9 6 9 6 9 6 9 then 1 7 1 7 1 7 1 7 The AM PM selection menu appears 7 Select 1 1 1 1 to toggle between 0 0 0 0 and 30 30 30 30 then select 1 7 1 7 1 7 1 7 The date setting menu appea...

Page 15: ... 7 6 7 67 7 21 6 7 67 7 21 6 7 67 7 21 6 7 67 7 21 appears 3 Select 17 5 17 5 17 5 17 5 The current extension number appears 4 Repeatedly select 1 1 1 1 until the desired extension number 11 22 appears If the number is already used for another station an error beep sounds and 127 127 127 127 9 9 9 9 appears Select 1 1 1 1 to choose another number 5 Select 6 9 6 9 6 9 6 9 6 Press PROGRAM to exit SE...

Page 16: ... volume One to four bars appear to show the volume level 1 bar is the lowest and 4 bars is the highest The volume setting remains at this level until you change it or a power failure occurs Speakerphone Volume When using the speakerphone or when the phone is not in use select 9 VOLUME 8 to set the speakerphone volume One to eight sets of bars appear to show the level The volume setting remains at ...

Page 17: ...set the same line priority ap plies To manually select a desired line lift the handset and press the desired LINE Notes If you select a line that is in use and has Privacy selected or a disconnected line an error beep sounds If all lines are in use you hear an error beep and 1 6 1 86 1 6 1 86 1 6 1 86 1 6 1 86 appears when you lift the handset Making a Conference Call When you make a conference ca...

Page 18: ... button for the first call The second line automatically disconnects TRANSFERRING CALLS Note The most recent caller ID record your station received is transferred with the call Without Announcement Follow these steps to transfer a call directly to another station without announcing it to the other station 1 Press TRANSFER The TRANSFER indi cator lights The call is automatically put on hold and 71 ...

Page 19: ... at your station The line indicator at other stations slowly flashes red While a call is on hold you can temporarily place the handset on the base or use another line without disconnecting the current call While a call is on hold Call Privacy is re leased so any station in the system can re lease the hold To release a line from hold press the line button for that line at any station The sta tion s...

Page 20: ...call using the speakerphone The INTERCOM indicator stops flashing and the SPEAKER indicator lights Lift the hand set for privacy To end an intercom conversation press IN TERCOM again return the handset to the cra dle or press SPEAKER or HEADSET If you receive an intercom call during a phone conversation press INTERCOM to an swer the intercom The outside line is auto matically placed on hold To ret...

Page 21: ...urn on Always Ring see Setting Always Ring on Page 15 Setting Private Lines You must connect Lines 1 and 2 to all the stations in the system for the intercom and paging features to work However when you create a non square configuration see Non Square Configuration Private Line Support on Page 10 you can connect other lines that are not included in the system to Lines 3 and 4 as private lines If A...

Page 22: ...he stored num ber If the number is entered incorrectly select to move the cursor left then to remove the digits Use the keypad to enter the correct digits 6 Select 1 7 1 7 1 7 1 7 Use the keypad to enter the name Press the key once to display the first letter on that key twice to display the second letter three times to display the third letter or four times to display the fourth letter Pressing t...

Page 23: ... 6 9 6 9 The next auto dial station appears 4 Repeat Steps 2 through 5 to delete addi tional entries if desired 5 Press PROGRAM to exit DIALING A STORED NUMBER To dial a number stored in memory lift the handset and select the desired memory loca tion For an upper memory location 01 10 sim ply press a memory button For a lower memory location 11 20 press LOWER then a memory button If you press a bu...

Page 24: ... Stores all the records answered or unanswered The system is preset to ALL UNANSWER Stores the records for calls received by or transferred to your station but not answered ANSWER Stores the records for all the calls you answered Note If you are using the Caller ID Call Waiting feature all the call data is stored no matter what options you choose Setting the Access Code If your phone system requir...

Page 25: ...te information still appears 5525 5525 5525 5525 There was an error during the transmission of Caller ID information Occa sional errors are normal If 5525 5525 5525 5525 appears frequently contact your local telephone com pany or RadioShack store The call is long distance You will be charged for a long distance call when you press DIAL to return the call 5 12 7 5 12 7 5 12 7 5 12 7 There is no cal...

Page 26: ...1 7 1 7 to accept the number To edit the number see Editing Stored Numbers on Page 22 Note Include the outside line access code add or delete the area code or add 1 for long distance as necessary 4 The Caller ID name appears Select 6 9 6 9 6 9 6 9 to store the name and number To edit the name see Editing Stored Num bers on Page 22 5 Press CALLER ID to exit Deleting Records You can delete Caller ID...

Page 27: ...Turn it on Ringer is programmed OFF Turn it on DND is turned on Turn it off One station s number continues to appear when the station is not in use DND is on at that station Turn it off Make sure the base is connected to the line and AC power The telephone does not ring Auto Attendant is turned on at the SP708 station Turn it off Ringer switch is set OFF Turn it on Ringer is programmed OFF Turn it...

Page 28: ... 6 783 appears Select 17 5 17 5 17 5 17 5 The time setting menu appears 3 Use the keypad to enter the hour and minutes in two digits Precede a single digit hour or minute with 0 01 02 03 and so on If you make a mistake select to enter the correct time 4 Select 6 9 6 9 6 9 6 9 then 1 7 1 7 1 7 1 7 The 0230 0230 0230 0230 selec tion menu appears 5 Select 1 1 1 1 to toggle between 0 0 0 0 and 30 30 3...

Page 29: ...he warranty period take the product and the RadioShack sales receipt as proof of purchase date to any RadioShack store RadioShack will at its option un less otherwise provided by law a correct the defect by product repair without charge for parts and labor b replace the product with one of the same or similar design or c refund the purchase price All replaced parts and products and products on whi...

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