6
Troubleshooting
SYMPTOM
POSSIBLE CAUSE
Water does not boil when
plugged in. (Power LED on)
Dirty inner pot. Added water is already hot. Water level is below
refill line.
Unit will not switch to Keep
Warm
Unit may not function properly if used in high elevation or in very
cold or hot conditions. In such conditions, unit may keep boiling
or not reach boiling point.
Unit will not switch to Boil
Water level is too low. Dirty inner pot
Unit will not dispense or not
dispensing smoothly
Unit not plugged in.
Immediately after boiling, bubbles may form which makes it
difficult to dispense. Open the lid to release steam.
The interior is dirty and needs cleaning
Water is flowing out from unit
Water is filled above the FULL line.
White substance floating in
water
These are mineral deposits. (Not erosion of inner pot.) Clean the
unit according to the instructions under Maintenance
Boiling sound is excessively
loud
Interior is dirty and needs cleaning.
Hot water has unpleasant
odor or taste
Resin used in manufacturing may give off a mild odor. This will
disappear with use.
Due to chlorine in water – reboil the water